J and K Automotive

Complaint: [redacted] I am rejecting this response because: I have no idea what you mean by you replaced core support and headlight with hood latch or whatevermy hood latch is still broke and you did not fixAs far as you getting the parts back and giving a refundlike I keep saying that would be pretty hard to do considering the only thing that you put different on it was the used top bumper piece which is used and I wanted newThe headlight which is used and I wanted new which you charged for as new by the way! I'm not asking for a refund for what legitimately has been put on and newWhat I want is a refund for the hood which is my same hood that you painted and tried to pass off as newread the text messages to refresh your memory!! I know now You charged me for a hood that was already mine !! You charged me for a used scratched pitted top bumper!!Nothing what you said in the text messages you did and I'm tired of you lying about it !!! these are some of the text between you and I and none of what you said you didI already posted all of the dialogue between us in a previous messageClearly you don't tell the truth often if at all!!! These messages prove itI brought my car there several times and the last time I said I did not want it to just sit there and kept asking you if you even have the parts there you said you didmy car sat for a another week untouched until I came and got it You now have just admitted not having all the parts when you told me you did! get your story straight and quit wasting my flipping time!!!! Me (21/11/13:17) We have some questions that we would like answered We would like to know why you didn't change the bottom bumper we would like to know why there scratches all over the new supposedly new parts .? We would like to know why there's paint chip on the hood and that appears to be the same Hood as well? And if you don't respond for these questions we will post reviews all over Yelp all over AutoMD all over your website all over anywhere we can I hope it doesn't come down to this I will also call the Revdex.com and get a lawyer involved which which I have no problem doing and yes this is coming from both my dad and I and I'm still coming up there to have you fix the hood latch P And J (21/11/13:18) Hi I got a new bumper come in or bumper cover for the bottom of my friend see he said he can wet sand bumper or not the bumper but the hood so if you wil P And J (21/11/13:19) l take care of it P And J (21/11/13:20) Please don't get overwhelmed over this we just have talked once about this so we'll take care of it P And J (21/11/13:21) And I apologize about not responding to your messages sooner but I'm not the type of person that I'm attached to my cell phone I always answer the busine P And J (21/11/13:21) ss phone P And J (21/11/13:22) Like I said I have another hood latch that I ordered just in case and I got a new bumper cover for the bottom coming that we have to get painted to now w P And J (21/11/13:22) ill not have any problem getting your car fixed just sometimes my guys are really bad at giving me messages or relay messages but I'm a guy that takes ca P And J (21/11/13:22) re of my business and I always take care of my customers Me (21/11/13:22) I'm not overwhelmed at all but I wasn't getting any response from you And that's fine you don't need to be attached to your cell phone but when I did call you rushed me off the phone before I could even finish telling you my concerns So that is why I've been texting you And you said for me to do so anytime P And J (21/11/13:24) Like I said I apologize about that I didn't rush you over the phone it's just that when I got to customers standing in front of me and trying to move the P And J (21/11/13:25) tasks pretty hard Me (21/11/13:25) No problem I understand thank you very much P And J (21/11/13:25) I should have all your parts by Wednesday of next week due to the holiday thanks her little behind but we'll take care of your garage when you come in ch P And J (21/11/13:25) eck all your fluids make sure everything's good with your car check your lights P And J (21/11/13:25) When am I expecting you Me (21/11/13:25) Thank you P And J (21/11/13:25) So I make sure I'm here Me (21/11/13:29) I can come Monday I think it's the 3rd or the 4th Will that work? P And J (21/11/13:29) Yeah that'll be perfect Me (21/11/16:21) By the way I still would like a breakdown of the repairs that you did and the use pieces you put on because I suspect there was at least $1,over charge on this job cuz I don't have intent on putting more money into this just so you know if that was your intention P And J (21/11/17:00) I took that out on your vehicle to an auto body and actually the price over there was about planned how much $3,more for what we did so but like I sa P And J (21/11/17:02) id we'll take care of you and no ma'am I'm not planning on charging you anymore I don't work like that Me (29/11/11:24) Plus a new hood latch P And J (29/11/11:34) f and polish it and it'll be nice and sparkly clean like it should be and we have the new hood latch at the shop and I ordered that other part for the bo P And J (29/11/11:35) ttom of your bumper to Me (29/11/11:47) You're absolutely right there shouldn't be any need to argue at all because it should have been right the first time and you're not understanding I don't want used st on my car I want the parts new I don't want the hood wet sanded I want a new hood I want the bottom bumper cover new I want the top bumper cover new Everything you have told my dad and myself and what you have done has been two different thingsThat's why I'm sending you these texts so that we're on the same page so that my time doesn't get wasted again there will be no wet sanding of anything cuz the part should have been new and that's what I want the new parts you shouldn't have to wet sand scratches and nicks and all kinds of st out of the parts cuz they should have been new and that's what I want new parts all of them Me (29/11/11:50) I'm not going to bring it in and waste my time and have you call me to pick it up and have used Parts on it again that's not going to happen I shouldn't have to do this and be so specific and tell you that I want new parts on it cuz it should have been done the first time around that I brought it in Me (29/11/11:52) So now that I have to bring it in again I have to tell you what needs to be done that wasn't done the first time it was a crappy job and it looks crappy and you were untruthful about what you said you did and what was done about on it And I'm not going to keep going back and forth about this cuz I just want it to be done right Me (29/11/11:53) What is so hard to understand about new parts? You should have never put used parts on my car and pass them off as new I want them new P And J (29/11/11:56) Okay I'll bring it in like I said we'll take care of it and you just keep arguing and arguing over so it's pretty hard for me to reply to the last mes P And J (29/11/11:56) y shops on how much that repair would it cost that way you get an idea of how much it would cost and all the repairs that we did and how good of a deal y P And J (29/11/11:56) ou God but like I said bring it in I'll do whatever needs to take me to be done P And J (29/11/11:56) sages that you send me bring the car in will take care of it in and out when you come in I'm going to have a three different estimates from different bod P And J (29/11/11:56) So just bring it and drop it off Monday morning and we'll take care of it Me (29/11/12:07) The reason why I keep texting you is because you're not understanding and you're not listening you keep telling me you're going to wet sand it that's not what I want We wouldn't be at this juncture that were at had this car then fixed right the first timeCorrect? I'll be [redacted] if I bring this car in again and get the same st return to me on it you've wasted enough of my time if that's the case then just give us our money back and I'll take it somewhere else to get done God [redacted] right Me (29/11/12:10) New parts not wet sandedMe (29/11/12:15) And I asked you a week or two ago for the breakdown so don't act like you don't have enough time to respond cuz I've sent you messages cuz that's also untrue and I don't appreciate it P And J (29/11/12:16) I do understand every single message that you're sending me you gotta understand I got a business to run and it's hard for me to sit here and read mes Me (29/11/12:17) Well you wouldn't have to have you fixed my car right the first time this wouldn't even be an issue then what it P And J (29/11/12:17) sages and more I will take care of it like I said bring it in and we'll take care of it I'm not saying that I'm wet sanding it I'm not saying this I'm no P And J (29/11/12:17) t saying that I just want you to bring the car so I can fix it and take care of the problem are we on the same page now Me (29/11/12:18) I guess we'll find out when I bring it in but I sure the hell hope so P And J (29/11/12:19) Like I said I understand everything you're trying to say here but can you please just bring the car in on Monday Me (29/11/12:19) Yes I can Me (05/12/16:42) I thought you were going to get ahold of me yesterday I didn't hear from youSo how long do you need my car to fix it? P And J (05/12/17:17) I'm having a hard time finding the bottom piece of that bumper I will let you know as soon as possible promise Me (05/12/17:57) Do you even have a new hood there? Do you have a new top bumper piece there? You're not going to keep st me through this process and you're not going to keep wasting my time Me (05/12/18:00) I can have my dad call you for the credit card information that we used to pay for it with so that you can refund the money on the credit card for us Me (05/12/18:03) The more I looked into this when I got my car back the first time I couldn't believe how outrageous it was as far as you trying to pass it off as fixed and new parts and so forth completely outrageous that somebody would do that as a business owner and have no headlight working when I left the hood won't open when I left there no coolant come to find out not one drop of coolant or water this is so outrageous I can't even begin to tell you Sincerely, [redacted]

Subaru Outback The shop was in compliance, the front and rear brakes were replaced along with turning the rotors twice The quality of the brake pads that Mr [redacted] is referring to, is the manufacturer who makes the pads Subaru Legacy L Mr [redacted] was told personally and on the warranty it states to bring the Engine in after so many miles, for a oil change And J & K Automotive will do the oil change This is so that the shop can check out the oil that came out of the motor, for inspection Mr [redacted] decided to do the oil change him self, that automatic void's all warranty on the engine Don't even know if he put the right oil in the new engine The engine that Mr [redacted] has in the Subaru right now, can be fixed There is a leaky gasket The shop has offered to fix the gasket, but Mr [redacted] declined stating he wants a new motor The shop has spent over $dollars out of pocket, on parts and labor The shop has tried to please Mr [redacted] in so many ways with his issue's J & K will refund Mr [redacted] $for the brakesAs for the engine in the Subaru, Mr [redacted] can bring it back to the shop, and we will gladly fix the leaky gasket Mr [redacted] failed to comply with the manufacturers warranty with the engine So the year warranty is void

I have read the complaint and a few points need to be brought upthe customer [redacted] was the name we were given, called my shop and had asked if we could take a look at his daughters Audi and see if there is any thing we can do to fix itwe looked the car over and spent a few hours finding the parts and going back and forth of getting prices straightHe had asked me if I could just fix the damage with what was there, and asked what would u do to make it look betterwe told him we might be able to fix whats there and also advised him that we could get used parts and make it look better, he did not want to buy brand new aftermarket parts, also didn't want to put a bunch of money into the carWe had given him a quote over the phone of $3,while working on the car we noticed that the front brakes in the car were extremely bad, we tried to get a hold of [redacted] , to ask if he would like those done as well, he didn't answer but his daughter the owner of the car said to go ahead and do it, which then brought the price up to $3,we had ordered all the parts to fix the car, and when the car was completed the father had called and paid with his credit card over the phoneAfter the job was completed she had came in and approved it 100%, and was even shown the old hood when it was leaning up against the building in front of the carShe did come bake for the headlight not working and we replaced it for free, as well as we were able to open the hood just fine to get in there to replace the light bulb, every time the daughter came to the shop and left she used the parking lot as a speedway and took off very fast from the shopshe can and dropped the car off for us to fix the bumper but where we had ordered the bumper from there was a delay in getting up to the businessI have every receipt here at the shop for all the parts we ordered for her cari also have alot of text messages on my phone from the daughter on my phone, but would never once call the business or come to the businesswe ordered the new bumper and a hood latch but will not come in to take car of the issue, As well as the coolant issue, I know that we had put coolant in the car because we had just gotten a new coolant vacuum and I was showing my tech how to use it, and alot of the delay was due to holiday season

Complaint: [redacted] I am rejecting this response because: we have all txt msg that state us wanting new parts over and overNot once did he address any questions I had or address the txt telling him new partsThey absolutely did not show me my old hood and there was no hood leaning up againt the building When I asked a few questions about bumper when I picked up car they were trying to distract me and flat out lied by saying it was suppose to look like it didWhen I got the car home is when I was able to inspect it more without them trying to distract meI can clearly see without a doubt that it is the same hood on my car and can see the exact spot where it was wrecked and fixedI am the one that had car towed there as it was the closest place still open to where accident happenedI gave them my phone number and they said they would call meThey figured I was an easy mark because I did not live in same town and my dad who was paying for it over the phone was out of stateI did take it back there when he said he ordered new bunperI told him several times I did not want to bring it to just have it sit there and kept asking if bumper was already delivered thereHe would never answer me and kept saying just bring it inI live an hour away so not convienient for meIt sat there in the same spot I left it for another week untouched He kept saying bumper delayed and I picked up car and he said he would call me when it came inI never to this day have gotten that callYes I kept texting him as he told me to do so when I spoke to him on his business phone which I called to speak with himHe said text anytime because he takes care of his businessHe would not answer business phone ir return my calls so I only had text to resort to As to using parking lot as a race trackThat is laughableAnyone who has ever been there knows the lit is a mess with cars and people everywhereIt is impossible to go through there at any kind of fast speed due to it also being small lot The only time he listened to me was when I gave them the go ahead to do brakes cuz that was money in there pocketNo other time would he listen to what I wanted when it came to the used parts he was putting on car and charging as if new as well as lying about replacing my hoodBlatent lies If he has every receipt then why has he not provided them to me as ive been asking for a breakdown from the beginning of what he said he did and have yet to recieve anythingHe just ignored the requests The last time I was there to pick up my car after it sitting for a week untouched tito was hiding around corner in the shop telling the guy at front desk to give her her keys so I would just go away Sincerely, [redacted]

We understand the customers frustration, diesel repair can be time consuming and often expensive. The truck was towed in for a no start / not running conditionAfter we did some repairs to get it started and
running we found additional problemsYes we did call several times because we can only tackle and solve one problem at a timeWe kept the husband informed after each problem was repairedWe had to wait for his authorization to continue. When he gave us authorization for the next step, we continued on, that’s what we are required to doThe original large fuel leak was from the fuel lines under the fuel filter housing, after we repaired them the large fuel leak stoppedOur warranty is for the repairs that “we completed” not for any other items that we did not work onWe do not know of anybody’s warranty that covers “everything” even if it was not worked on by themIf we repaired it we will warranty what we repaired, plain and simple We did inform them the fuel pump had a small leak and they declined it“We will have to wait” we were toldNow the leak has gotten worseIf they require help with the fuel pump replacement we can help them with that (at a discount) but not replace it totally under a warranty situationWe did not remove or repair that fuel pump in question

Complaint: ***I am rejecting this response because:
Since you can't or won't produce the invoices for the engines, and you refuse to refund the money for the failed engine, and the warranties you said were going to be mailed to me have not arrived, I believe there is nothing more to say in this forum
Sincerely,*** ***

Complaint: [redacted]
I am rejecting this response because: I have no idea what you mean by you replaced core support and headlight with hood latch or whatever. my hood latch is still broke and you did not fix. As far as you getting the parts back and giving a refund. like I keep saying that would be pretty hard to do considering the only thing that you put different on it was the used top bumper piece which is used and I wanted new. The headlight which is used and I wanted new which you charged for as new by the way!  I'm not asking for a refund for what legitimately has been put on and new. What I want is a refund for the hood which is my same hood that you painted and tried to pass off as new. read the text messages to refresh your memory!! I know now You charged me 600 for a hood that was already mine !! You charged me 240 for a used scratched pitted top bumper!!Nothing what you said in the text messages you did and I'm tired of you lying about it !!! these are some of the text between you and I and none of what you said you did. I already posted all of the dialogue between us in a previous message. Clearly you don't tell the truth often if at all. !!! These messages prove it. I brought my car there several times and the last time I said I did not want it to just sit there and kept asking you if you even have the parts there . you said you did. my car sat for a another week untouched until I came and got it.  You now have just admitted not having all the parts when you told me you did! get your story straight and quit wasting my flipping time!!!! Me (21/11/2017 13:17) We have some questions that we would like answered . We would like to know why you didn't change the bottom bumper we would like to know why there scratches all over the new supposedly new parts .? We would like to know why there's paint chip on the hood and that appears to be the same Hood as well? And if you don't respond for these questions we will post reviews all over Yelp all over AutoMD all over your website all over anywhere we can I hope it doesn't come down to this I will also call the Revdex.com and get a lawyer involved which which I have no problem doing and yes this is coming from both my dad and I and I'm still coming up there to have you fix the hood latch P And J (21/11/2017 13:18) Hi I got a new bumper come in or bumper cover for the bottom of my friend see he said he can wet sand bumper or not the bumper but the hood so if you wil P And J (21/11/2017 13:19) l take care of it P And J (21/11/2017 13:20) Please don't get overwhelmed over this we just have talked once about this so we'll take care of it P And J (21/11/2017 13:21) And I apologize about not responding to your messages sooner but I'm not the type of person that I'm attached to my cell phone I always answer the busine P And J (21/11/2017 13:21) ss phone P And J (21/11/2017 13:22) Like I said I have another hood latch that I ordered just in case and I got a new bumper cover for the bottom coming that we have to get painted to now w P And J (21/11/2017 13:22) ill not have any problem getting your car fixed just sometimes my guys are really bad at giving me messages or relay messages but I'm a guy that takes ca P And J (21/11/2017 13:22) re of my business and I always take care of my customers Me (21/11/2017 13:22) I'm not overwhelmed at all but I wasn't getting any response from you . And that's fine you don't need to be attached to your cell phone but when I did call you rushed me off the phone before I could even finish telling you my concerns . So that is why I've been texting you . And you said for me to do so anytime P And J (21/11/2017 13:24) Like I said I apologize about that I didn't rush you over the phone it's just that when I got to customers standing in front of me and trying to move the P And J (21/11/2017 13:25) tasks pretty hard Me (21/11/2017 13:25) No problem I understand thank you very much P And J (21/11/2017 13:25) I should have all your parts by Wednesday of next week due to the holiday thanks her little behind but we'll take care of your garage when you come in ch P And J (21/11/2017 13:25) eck all your fluids make sure everything's good with your car check your lights P And J (21/11/2017 13:25) When am I expecting you Me (21/11/2017 13:25) Thank you P And J (21/11/2017 13:25) So I make sure I'm here Me (21/11/2017 13:29) I can come Monday I think it's the 3rd or the 4th . Will that work? P And J (21/11/2017 13:29) Yeah that'll be perfect Me (21/11/2017 16:21) By the way I still would like a breakdown of the repairs that you did and the use pieces you put on because I suspect there was at least $1,000 over charge on this job cuz I don't have intent on putting more money into this just so you know if that was your intention P And J (21/11/2017 17:00) I took that out on your vehicle to an auto body and actually the price over there was about planned how much $3,000 more for what we did so but like I sa P And J (21/11/2017 17:02) id we'll take care of you and no ma'am I'm not planning on charging you anymore I don't work like that Me (29/11/2017 11:24) Plus a new hood latch . P And J (29/11/2017 11:34) f and polish it and it'll be nice and sparkly clean like it should be and we have the new hood latch at the shop and I ordered that other part for the bo P And J (29/11/2017 11:35) ttom of your bumper to   Me (29/11/2017 11:47) You're absolutely right there shouldn't be any need to argue at all because it should have been right the first time and you're not understanding I don't want used st on my car I want the parts new . I don't want the hood wet sanded I want a new hood I want the bottom bumper cover new I want the top bumper cover new . Everything you have told my dad and myself and what you have done has been two different things. That's why I'm sending you these texts so that we're on the same page so that my time doesn't get wasted again there will be no wet sanding of anything cuz the part should have been new and that's what I want the new parts you shouldn't have to wet sand scratches and nicks and all kinds of st out of the parts cuz they should have been new and that's what I want new parts all of them Me (29/11/2017 11:50) I'm not going to bring it in and waste my time and have you call me to pick it up and have used Parts on it again that's not going to happen I shouldn't have to do this and be so specific and tell you that I want new parts on it cuz it should have been done the first time around that I brought it in Me (29/11/2017 11:52) So now that I have to bring it in again I have to tell you what needs to be done that wasn't done the first time it was a crappy job and it looks crappy and you were untruthful about what you said you did and what was done about on it . And I'm not going to keep going back and forth about this cuz I just want it to be done right Me (29/11/2017 11:53) What is so hard to understand about new parts? You should have never put used parts on my car and pass them off as new I want them new P And J (29/11/2017 11:56) Okay I'll bring it in like I said we'll take care of it and you just keep arguing and arguing over so it's pretty hard for me to reply to the last 35 mes P And J (29/11/2017 11:56) y shops on how much that repair would it cost that way you get an idea of how much it would cost and all the repairs that we did and how good of a deal y P And J (29/11/2017 11:56) ou God but like I said bring it in I'll do whatever needs to take me to be done P And J (29/11/2017 11:56) sages that you send me bring the car in will take care of it in and out when you come in I'm going to have a three different estimates from different bod P And J (29/11/2017 11:56) So just bring it and drop it off Monday morning and we'll take care of it Me (29/11/2017 12:07) The reason why I keep texting you is because you're not understanding and you're not listening you keep telling me you're going to wet sand it that's not what I want . We wouldn't be at this juncture that were at had this car then fixed right the first time. Correct? I'll be [redacted] if I bring this car in again and get the same st return to me on it you've wasted enough of my time if that's the case then just give us our money back and I'll take it somewhere else to get done God [redacted] right Me (29/11/2017 12:10) New parts not wet sanded. Me (29/11/2017 12:15) And I asked you a week or two ago for the breakdown so don't act like you don't have enough time to respond cuz I've sent you 35 messages cuz that's also untrue and I don't appreciate it P And J (29/11/2017 12:16) I do understand every single message that you're sending me you gotta understand I got a business to run and it's hard for me to sit here and read 30 mes Me (29/11/2017 12:17) Well you wouldn't have to have you fixed my car right the first time this wouldn't even be an issue then what it P And J (29/11/2017 12:17) sages and more I will take care of it like I said bring it in and we'll take care of it I'm not saying that I'm wet sanding it I'm not saying this I'm no P And J (29/11/2017 12:17) t saying that I just want you to bring the car so I can fix it and take care of the problem are we on the same page now Me (29/11/2017 12:18) I guess we'll find out when I bring it in but I sure the hell hope so P And J (29/11/2017 12:19) Like I said I understand everything you're trying to say here but can you please just bring the car in on Monday Me (29/11/2017 12:19) Yes I can Me (05/12/2017 16:42) I thought you were going to get ahold of me yesterday I didn't hear from you. So how long do you need my car to fix it? P And J (05/12/2017 17:17) I'm having a hard time finding the bottom piece of that bumper I will let you know as soon as possible promise Me (05/12/2017 17:57) Do you even have a new hood there? Do you have a new top bumper piece there? You're not going to keep st me through this process and you're not going to keep wasting my time Me (05/12/2017 18:00) I can have my dad call you for the credit card information that we used to pay for it with so that you can refund the money on the credit card for us Me (05/12/2017 18:03) The more I looked into this when I got my car back the first time I couldn't believe how outrageous it was as far as you trying to pass it off as fixed and new parts and so forth completely outrageous that somebody would do that as a business owner and have no headlight working when I left the hood won't open when I left there no coolant come to find out not one drop of coolant or water this is so outrageous I can't even begin to tell you
Sincerely,
[redacted]

I have read the complaint and a few points need to be brought up. the customer [redacted] was the name we were given, called my shop and had asked if we could take a look at his daughters Audi and see if there is any thing we can do to fix it. we looked the car over and spent a few hours finding the...

parts and going back and forth of getting prices straight. He had asked me if I could just fix the damage with what was there, and asked what would u do to make it look better. we told him we might be able to fix whats there and also advised him that we could get used parts and make it look better, he did not want to buy brand new aftermarket parts, also didn't want to put a bunch of money into the car. We had given him a quote over the phone of $3,438.97. while working on the car we noticed that the front brakes in the car were extremely bad, we tried to get a hold of [redacted], to ask if he would like those done as well, he didn't answer but his daughter the owner of the car said to go ahead and do it, which then brought the price up to $3,572.55. we had ordered all the parts to fix the car, and when the car was completed the father had called and paid with his credit card over the phone. After the job was completed she had came in and approved it 100%, and was even shown the old hood when it was leaning up against the building in front of the car. She did come bake for the headlight not working and we replaced it for free, as well as we were able to open the hood just fine to get in there to replace the light bulb, every time the daughter came to the shop and left she used the parking lot as a speedway and took off very fast from the shop. she can and dropped the car off for us to fix the bumper but where we had ordered the bumper from there was a delay in getting up to the business. I have every receipt here at the shop for all the parts we ordered for her car. I also have alot of text messages on my phone from the daughter on my phone, but would never once call the business or come to the business. we ordered the new bumper and a hood latch but will not come in to take car of the issue, As well as the coolant issue, I know that we had put coolant in the car because we had just gotten a new coolant vacuum and I was showing my tech how to use it, and alot of the delay was due to holiday season.

Complaint: [redacted]
I am rejecting this response because: we have all txt msg that state us wanting new parts over and over. Not once did he address any questions I had  or address the txt telling him new parts. They absolutely did not show me my old hood and there was no hood leaning up againt the building.  When I asked a  few questions about bumper when I picked up car they were trying to distract me and flat out lied by saying it was suppose to look like it did. When I got the car home is when I was able to inspect it more without them trying to distract me. I can clearly see without a doubt that it is the same hood on my car and can see the exact spot where it was wrecked and fixed. I am the one that had car towed there as it was the closest place still open to where accident happened. I gave them my phone number and they said they would call me. They figured I was an easy mark because I did not live in same town and my dad who was paying for it over the phone was out of state. I did take it back there when he said he ordered new bunper. I told him several times I did not want to bring it to just have it sit there and kept asking if bumper was already delivered there. He would never answer me and kept saying just bring it in. I live an hour away so not convienient for me. It sat there in the same spot I left it for another week untouched . He kept saying bumper delayed and I picked up car and he said he would call me when it came in. I never to this day have gotten that call. Yes I kept texting him as he told me to do so when I spoke to him on his business phone which I called to speak with him. He said text anytime because he takes care of his business. He would not answer business phone ir return my calls so I only had text to resort to.  As to using parking lot as a race track. That is laughable. Anyone who has ever been there knows the lit is a mess with cars and people everywhere. It is impossible to go through there at any kind of fast speed due to it also being small lot .  The only time he listened to me was when I gave them the go ahead to do brakes cuz that was money in there pocket. No other time would he listen to what I wanted when it came to the used parts he was putting on car and charging as if new as well as lying about replacing my hood. Blatent lies.  If he has every receipt then why has he not provided them to me as ive been asking for a breakdown from the beginning of what he said he did and have yet to recieve anything. He just ignored the requests.  The last time I was there to pick up my car after it sitting for a week untouched tito was hiding around corner in the shop telling the guy at front desk to give her her keys so I would just go away.
Sincerely,
[redacted]

Here is the rest of the invoices, as you can see the hood latch and core support have been replaced with the headlights. like I have stated before I will refund money only if I put the old parts back on the car and take the ones we put on it. we have told you several times bring your car in and never did. and when u did we didn't even have the parts to fix it and wouldn't wait for it.

On April 10th, 2014, I paid J+K $3281.98 to replace the motor in my 2002 Subaru Legacy L. That engine proved to be faulty. Around June 13th, 2014, J+K supposedly replaced the engine again. That engine proved to be faulty also. On Nov 7th, 2014, J+K supposedly replaced the engine again. That engine...

proved to be faulty also. J+K agreed to replace the engine again, but on Jan 14th, 2016, J+K refused to honor the 2 year warranty on the engine.
Refund of the $2250.00 I paid for the motor.

The first engine was 4/3/2014 and the invoice number is 131574 for the 2002 Legacy Outback and the engine number was EJ25-048451. The second engine was 6/9/2014 and the invoice number was 1327496 and the engine number is EJ25-220968 SLK41132. The third engine 11/18/2014 invoice number was 135632 and engine number was EJ25-424642. We will be mailing out a copy of the warranty, however, we cannot mail out copies of the invoices that is why I gave you the invoice numbers and engine numbers.

2008 Subaru Outback
The shop was in compliance,  the front and rear brakes were replaced along with turning the rotors twice.  The quality of the brake pads that Mr. [redacted] is referring to, is the manufacturer who makes the pads.
2002 Subaru Legacy L
Mr. [redacted] was told personally and on the warranty it states to bring the Engine in after so many miles, for a oil change.  And J & K Automotive will do the oil change.  This is so that the shop can check out the oil that came out of the motor, for inspection.  Mr. [redacted] decided to do the oil change him self,  that automatic void's all warranty on the engine.   Don't even know if he put the right oil in the new engine.
The engine that Mr. [redacted] has in the Subaru right now, can be fixed.  There is a leaky gasket.  The shop has offered to fix the gasket, but Mr. [redacted] declined stating he wants a new motor.  
The shop has spent over $1100.00 dollars out of pocket, on parts and labor.  
The shop has tried to please Mr. [redacted] in so many ways with his issue's.
J & K will refund Mr. [redacted] $240.00 for the brakes. As for the engine in the Subaru, Mr. [redacted] can bring it back to the shop, and we will gladly fix the leaky gasket.  Mr. [redacted] failed to comply with the manufacturers warranty with the engine.  So the 2 year warranty is void.