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J & B Automotive Repair, Inc.

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Reviews J & B Automotive Repair, Inc.

J & B Automotive Repair, Inc. Reviews (37)

We are very sorry that our service did not meet your expectations and that prompted you to file this complaint. Customer satisfaction is critical to us and we strive to provide a resolution quickly. Thank you for taking the time to contact us to explain the issues that have occurred
recentlyWe regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied customer. We have reviewed your warranty claim and the information you provided and conducted a full investigation in order to resolve this matter for you. Also, we take your feedback to look for ways to improve our customer service and warranty processWe originally did honor your warranty claim, placed order *** and shipped you a replacement cover on October 3, 2017. It was sent via *** and the tracking number was ***. Unfortunately, this package was lost in transit and we were never notified of this. We have since placed another order (***) for the replacement cover which I show was delivered to your home address on December 18, 2017.We sincerely apologize for any inconvenience and, if there's anything additional we can do to ensure you're fully satisfied, please contact me directly. Thank you for being a valued customer.Sincerely,Christa S*Director, Customer ServiceShelterLogicCorpShelterLogic & Arrow Storage ProductsP: ###-###-####

Complaint: ***
I am rejecting this response because: Yes the person that contacted me was nice and professional, but for a company that says it has extensive quality control, they lost the pics I had sent They never gave me an explanation to what could have been issue, and they didn't take diffective product back to find out what happened How can they claim to have excellent quality control
Sincerely,
*** ***

Hello, We are very sorry to see that you are not satisfied with our previous answerOn the packaging it also does not mention that anchors are includedIf you would like we could send two more temporary spikes to complete the set of mentioned in your original complaintPlease keep in mind, as previously mentioned, these are not permanent anchorsYou would still be responsible for researching what type of permanent anchor would work best for your application and location and anchoring each leg with the method chosenWe would be more than happy to discuss your anchoring options and find one that would suit your needsWe are available days a week at ###-###-#### Thank you

Our Customer Service team strives to take ownership and provide you the parts you require in a timely mannerWe apologize that you had difficulty with your product and had to contact us more than onceWe did call you today and leave a voicemail to explain that we are shipping you a new ***
***To confirm your shipment, an email was also sent
We appreciate your business and hope this resolution is to your satisfactionIf you have any other questions or concerns, please call us directly*** *** *** *** *** ###-###-####

We do apologize that you are having issues with your cover
and want to find you a solution. You
stated that you filed a warranty claim but I am unable to locate that claim and
have no receipt of a claim being filed. To
make it easier for you, would you be so kind to send me the
pictures of your
building and the seams coming apart? We
appreciate your assistance as we work towards a resolution
We strive to provide superior service and follow up promptly
with all our customers.
If you have any other questions or concerns, please call me.
Sincerely,
*** ***
ShelterLogic Corp
*** ***
Director, Customer Service
* ***

Complaint: ***
I am rejecting this response because: this canopy was ‘up’ less than one year I have received canopies in total The fact that a new one was sent to me only strengthens the fact that this product is inferior I am not interested ina ‘third’ poor quality product A full refund for the few ‘weeks’ that BOTH of the canopies, original and its replacement is the correct thing to do I ga faith in this product when it was purchased and went through then painstaking steps to ‘prove’ this canopy was in poor quality Obviosheltic logic agreed or there would not have been a replacement Since the second one was as bad as the first, the realization is that this is not a fluke but again, an inferior product.’
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Yes we had a lengthy discussion, but you specifically told me you did not have photos, that you probably could have your IT people get them, but you weren't going to I resent the statement that "Unfortunately you returned the merchandise before we could help you." You customer support specialist had me send pictures and then she left without forwarding to another agent You must have forgot that part to your recovering the calls, pictures and emails Basically what I got from our conversation is that it was my fault, because you tech people checked all the other products and they were OK, so since I didn't sit on pounds of defective steel until your company made a determination on how best or if you would help me I also think it is wrong that you won't take the defective equipment back to actually check to see what the problem wasI personally think that whoever boxed the defective shelter put the wrong pipes or bends in the box, it was stupid/unintelligent to put directions in box 6/6, the bolts in 3/and different pipes and curves through out the boxes I guess you didn't hear when I said this to you I had to open every box to begin the assembly I'm sure one angry customer does not really affect your bottom line, but I think you really should change how you deal with defective materials, and I can't believe that I am the first customer to have this problem
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Thank you for contacting us when you were assembling your shelter and it was not measuring the correct widthWe are here to assist with any assembly issues. Also, we make every effort to ensure we manufacture a high quality product but mistakes can happen. If a mistake occurs, we want
to make it right and provide a resolution so you're fully satisfied with your purchaseAs we discussed on the phone, we have a very thorough quality inspection process to make sure every shelter we manufacture is of the highest quality and we are sorry to hear of your issues.We sincerely apologize that you did not receive the excellent level of service you should expect from ShelterLogic. We should have set an expectation of time frame that we would be calling you back after receiving your email. This has been addressed with the employee you spoke with to prevent this from occurring in the future.Thank you again for bringing this to our attention and please don't hesitate to contact me directly with any other questions or concerns.Sincerely,Christa S*Director, Customer ServiceShelterLogicCorp ShelterLogic & Arrow Storage Products

It was my pleasure speaking with you to find a resolution for youOnce again, we sincerely apologize that you did not receive the parts you needed in a timely mannerWe make every effort to exceed our customer's expectations and hope we have restored your faith in our company going forwardIf
you have any other questions or concerns, please don't hesitate to call me directly
Sincerely,
*** ***
Director, Customer Service
P *** * ***
C ***

Hello, We are sorry to hear of our customers dissatisfaction with his pop up canopy. Customer satisfaction is very important to us. We have attempted to reach out to him so we can work together to find a resolution but we have not yet heard back.The product purchased is a temporary canopy that comes...

with a 1 year limited warranty against manufacturing defects. The fabric life span does vary based on application, location and the physical elements the canopy is exposed to. Our pop up canopies are not designed to be left unattended and should be taken down when not in use.The canopy was purchased in May of 2016 so at this time it is 9 months out of the warranty period. As the manufacturer, we are unable to provide a refund as this was purchased from [redacted] however we are happy to discuss this further with him and work together to find a resolution. Thank you

Complaint: [redacted]
I am rejecting this response because: this is an inferior product and I deserve a full refund for the years of working with a poor product.  Shelticlogic needs to stand by its manufacturing of its products.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, We are very sorry to hear about this. The [redacted] Greenhouse Model #[redacted], does have a replacement cover kit available Part #[redacted]. If you happen to have Model #[redacted] or Model #[redacted] which are the same size these greenhouses have been discontinued for quite some time and we,...

unfortunately, no longer carry covers fro them anymore. Retail stores will sometimes still have old inventory and continue to sell them at a discounted price to move it. In order for us to confirm exactly which model you own can you please provide us with the part number located on the inside of your current cover. Thank you in advance

Hello, We are sorry to hear our customer is not satisfied with their canopy. Customer satisfaction is very important to us. We have spoken with the customer in regards to the anchors included with their shelter and explained that the anchors included are temporary. The reason for this is that this...

is a temporary structure and every customer will be installing this on a different surface type and will be using it for different applications and the anchoring method can vary greatly. In the assembly manual for this canopy it does list that "proper anchoring is the responsibility of the consumer". We did offer suggestions as to different anchoring methods that he might find suitable for his application (anchor bags, earth anchors,  wooden lags, etc). We would be more than happy to further discuss what the application of his canopy is and help him choose the best method of anchoring for his utilization.Thank you

We are very sorry to hear that you are disappointed and unhappy with the original solution provided to you. We strive to provide our customers the best possible products and service.  We do appreciate the feedback about the shelter you purchased and apologize that it did not function as...

expected.  We do understand your disappointment.After manufacturing our products, they undergo strict quality checks.  It is our intention to provide only the highest quality products to our customer. We have gone ahead and shipped you a new cover kit for your shelter and verified that per the tracking detail, it was received yesterday.Thank you for bringing this matter to our attention and please don't hesitate to contact me directly with any questions or concerns.  Please know that we do value you as a customer. Sincerely,Christa S[redacted]Director, Customer ServiceShelterLogic Corp ShelterLogic & Arrow Storage Products

We sincerely apologize for the service you received since you should not have to contact us multiple times to have your situation resolved. It was our pleasure speaking with you today and coming to a mutual resolution. We will be sending you the larger shed to compensate you for the inconvenience...

you experienced. Once again, thank you for being our customer and if you have any other issues, please don't hesitate to contact our Director of Customer Service.

We are very sorry to hear that you're not satisfied with the shelter or level of service you received from our company.  We strive to provide all our customers the best possible service and products and when it fails to meet your expectations, it's important that we know.  Thank you for...

taking the time to provide this feedback because we use it to improve.  The life expectancy of the cover depends on many factors, which include application, care and physical elements that it's exposed to.Thank you for your patience while we researched this situation for you so we can try to provide a resolution that you're satisfied with.  We do see that you called and emailed us on July 5, 2017.  We did respond to you on July 5th.  We asked for a receipt or proof of purchase to verify that you were within the one year warranty period.  You did not provide us with the receipt to confirm that your product was within the warranty period.  But, because we value you as a customer, we did offer you a 10% discount on a replacement cover.  It's very important that we are fair to all our customers but we want to see you happy with our company and product.  Also, because our response time took longer than should have, we will increase the discount to 50% off a replacement cover.We hope that you can understand our position in this matter and if you have any other questions or concerns, please call our Customer Service Director, Christa S[redacted] at ###-###-####.Thank you for being a valued customer.

It was my pleasure speaking with you by telephone today. As we discussed, your warranty claim was originally reviewed in January and, at that time, we determined the moisture in your shelter was caused by condensation. We emailed you with options to prevent excess moisture in your shelter. Per your...

request, your warranty claim has been reviewed again by our Warranty and Engineering Departments. Based on our conversations and the pictures that you provided, we have concluded that the moisture is caused by condensation. Below are a few suggestions on how to help prevent this: 1. An inexpensive tarp to put on the ground to stop moisture from coming up and creating a “greenhouse effect”. 2. Purchasing a vent kit (our part number is [redacted]) which is installed at the peak of each end panel to allow air to pass through. 3. Putting a bucket of charcoal briquettes or rock salt inside the unit to absorb moisture. This will help stop excessive moisture for building up inside your unit. Since you are currently not with the shelter, you will try these solutions in April and contact me with an outcome. In the meantime, if you have any other questions or concerns please call or email me directly. We appreciate you as our customer and choosing ShelterLogic for your shelter needs. Sincerely,[redacted] Director, Customer Service P [redacted] [redacted] C [redacted]

We are very sorry that you weren't satisfied with your shelter. As we discussed over the phone, we take much pride in providing quality products to our customers and we want you to be satisfied. The product you purchased should match the specifications on our box because we would not want to...

mislead you. Our [redacted] has contacted you to discuss the assembly and parts of the shelter. As a team, we will work together to find the best solution for you. [redacted], Customer Service
###-###-####

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Address: 807 N Stevens ST, Rhinelander, Wisconsin, United States, 54501

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