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J & B Classics, LLC

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Reviews J & B Classics, LLC

J & B Classics, LLC Reviews (3)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Regardless of Piper Classic's response, I still hold true to the fact that in stating 20% off SITEWIDE or on EVERYTHING that would include sale or clearance items which in my case for example, the one item of $@ 50% off would be eligible for 20% in addition to the 50% off, since the email CLEARLY states 20% SITEWIDE Piper Classics themselves admitted that the email said 20% off EVERYTHING, leading a customer to believe that would also include items reduced in the sale or clearance sections also At this point, I have refused the merchandise on the day it was deliveredgiving it back to the postal carrier I'm sure by now Piper Classics, has received the returned merchandise and I will be getting a full refund of $credited to my account I deal with many online merchants and have never come across one with such untruthful, shady practices, trying to dodge the true reason and pass the blame onto the customer as not understanding the issue I understand perfectly, and I expect I will be receiving my full refund within a reasonable amount of time Piper Classics needs to be honest and forthright with customers if they want to maintain a good business Regards, [redacted] ***

We make every effort to resolve customer disputes in a friendly positive way. I looked into this issue in great detail and it appears that the customer does not understand that she already received the discount she is looking for. The day that she placed her order we were running a 15% off sale on...

selected items. The next day we had a store wide sale of at 20% off all items. It seems that the customer mistakenly assumes she only got 15% off. However, the items she purchased were being offered on a different sale in our clearance area. Those items were already discounted 20% - 50%.These are the items she purchased. I've shown the listed price plus the price she paid. Attached is a copy of her invoice.[redacted] Spray            Regularly $5.99      Price paid with 20% discount = $4.79 [redacted] Half Sphere   Regularly $9.99      Price paid with 20% discount = $7.99 Vintage Coat Hanger         Regularly $35.99    Price paid with 50% discount = $17.99I have attached a copy of our email advertising our sale. This email clearly states that the sale is 20% off everything. It does not say that it is an additional 20% off everything. This customer did receive the 20% on two items and actually received 50% on the one item.The [redacted] are indeed out of stock. We order these from our manufacturer and we are waiting for them to come in. It takes a long time to get them back in stock. Since we were unable to ship them we promptly refunded her purchase for the 3 we were unable to fulfill. Our customer service person is correct that we do not have a backorder system for this purpose.We ship our orders the next business day (or sooner), so when the customer called the order had already been shipped. Therefore, we were unable to cancel the order.I reviewed the emails that were sent back and forth from our customer service associate and cannot find fault in her response to the customer. She provided accurate information in a professional manner. I have attached the email string for your review.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Regardless of Piper Classic's response, I still hold true to the fact that in stating 20% off SITEWIDE or on EVERYTHING that would include sale or clearance items which in my case for example, the one item of $17.99 @ 50% off would be eligible for 20% in addition to the 50% off,  since the email CLEARLY states 20% SITEWIDE.  Piper Classics themselves admitted that the email said 20% off EVERYTHING, leading a customer to believe that would also include items reduced in the sale or clearance sections also.  At this point, I have refused the merchandise on the day it was delivered. giving it back to the postal carrier.  I'm sure by now Piper Classics, has received the returned merchandise and I will be getting a full refund of $45.56 credited to my account.   I deal with many online merchants and have never come across one with such untruthful, shady practices, trying to dodge the true reason and pass the blame onto the customer as not understanding the issue.  I understand perfectly, and I  expect I will be receiving my full refund within a reasonable amount of time.  Piper Classics needs to be honest and forthright with customers if they want to maintain a good business.
Regards,
[redacted]

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Address: 1806 Deep Run Rd. Unit H, Pipersville, Frederick, Pennsylvania, United States, 18947

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