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J B Computer Services

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J B Computer Services Reviews (1)

Review: I brought my 3 year old computer in J.B Computer. It wasn't acting right. A couple of days later, they told me that it was fixed. One day later, I had to take it back to the shop. It was beyond repair, so I ordered a new lap top and printer from them. About5days later, I got a call that it was ready all set to go. I took it home and nothing was working right, even the printer. I called the company twice and finally the owned called back. But in the meantime , a friend tried to fix at lease the printer. The fix didn't work so called the company again and again and again, the owner never called me back as I was told by his employees. I found another computer service company and was at my house Friday, June 20. He was here for 3 hours and when he left I had a correct computer and printer. He did not charged as mush as he should have. But J.B. charged me for fixing a computer that was not fixable

and a virus protection . Then I bought a new computer, printer, and virus protection. I will never buy anything or have anything serviced at J.B.

Business

Response:

Attn: [redacted], Complaint Handler

Re: ID [redacted]

In response to the complaint you have received from [redacted], on 5/15/14 [redacted] brought in her [redacted] All-in-One for repair. The repair invoice listed the problems she was having and what repairs were done to correct the issues. The charge for labor is $ 60.00 and the the [redacted] virus protection is $59.95 plus tax bringing the total bill to$ 129.55. On 5/19/14, [redacted] brought the computer back to our shop and stated that she was frustrated with it, she didn't want it anymore and ordered a new laptop. We ordered the new laptop, transferred the data from the old [redacted] All-in-One computer to her new [redacted] laptop. [redacted] also purchased a new printer. The price for the new laptop was $ 649.99, the printer was $ 99.99 and the labor for the data transfer was $ 60.00 plus tax bringing the total bill to $ 874.78. On 6/2/14 [redacted] called our shop to request a service call because she could not get the printer to work with the laptop. We contacted her to schedule a time to go to her home to install the

printer,·however [redacted] told our technician that a friend had helped her install it and she didn't need the service call. On 6/17/14 [redacted] called and stated that her friend did not get the printer working and would now like a service call. Due to previously scheduled service calls, our technician was unable to get to [redacted]'s home that week. We requested if she could bring them to our shop, but she said she was unable to do that. On 6/23/14 [redacted] called our shop stating that she had called someone else for a service call

and that she had spent money unnecessarily because they told her she had a bad computer but they were both working good now. The new laptop and printer are under our company warranty for 1 year and any parts will be covered. We do not feel we have over charged [redacted] for any of the products that she purchased or service we provided. We apologize for any inconvenience and extra expenses that [redacted] incurred by contacting another business for service. We will be very happy to be of service any time in the future.

Sincerely,

Pres./ Owner

j ;. .. . .. -..

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Description: COMPUTERS - DEALERS

Address: 397 Davison Rd, Lockport, New York, United States, 14094-4005

Phone:

+1 (616) 575-5188
+1 (708) 325-3250
+1 (716) 439-0111
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Website:

www.jbcomputers.com


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