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J & B Heating & Air Conditioning, Inc.

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Reviews J & B Heating & Air Conditioning, Inc.

J & B Heating & Air Conditioning, Inc. Reviews (1)

Review: On Monday, June 2, 2014 I called J&B Heating for service on my air conditioning - which I wanted to put on for the first time this year.

The air and fan did not start up.

Around 3:00 -J&B sent a tech. ***. He came in looked at furnace said back in 1996 the furnace had a recall on it for cracked heat exchangers. Then we went to the back by the unit it was not on. *** then went to the thermostat and I informed him (it was a new thermostat we got on sale and a friend had put it in but the friend wasn't sure about all the wires on the thermostat.) as to what went where. We had heat all winter so that wiring was okay.

So *** took off the cover and fixed some wire (informing me it was a 2 stage thermostat and a one stage furnace). But it would still work. ).

He went into basement by furnace and came back up saying the furnace was 30 years old - we needed a new one because he couldn't get parts for it anymore and he could p***ably put a new one in around $2600 depending on the size of the house.. I told him I couldn't afford that and he said he could rig it so it would work temporarily. He said he could put a fuse in before the switch and if it overheated the fuse would blow. But it may cause a fire.

He said It would be $200. He then said we needed a new fan center and that he had to go out to truck and make a call to see how much part would cost. He came back and said the price would be $229 plus the service charge of $79.95. He said he would put in 2 fuses so they would both have to blow before a fire would start but not to use the air too much and cause it to overheat. So we said go ahead. He fixed the thermostat and was in the basement 3 minutes. He came back up - I said kind of shocked - your done already. The tech. Then asked my daughter who had put the thermostat in because they did it wrong. He then asked if I could do him a favor - he asked if we had a diet coke. He said if I called the office and told them how good he was - they would send him back out and he would fix anything else for free. So I called and said how good he was thinking he had done us a big favor by getting the air to work.

Friday 6-7-14 we had a licensed heat & HVAC person (also named ***). Check the furnace to make sure there would be no fire. His opinion was that the fan center was never changed. There was dust on it and water spots. *** gave the furnace a clean bill of health. He said even though the furnace is old he can still get all the parts for it. He said it is a good unit. He checked the heat exchanger ( no cracks). In his opinion the tech. Fixed the thermostat and did nothing to the furnace.

I called J&B on Saturday morning 6-3-14 and got an answering service. So decided I would call on Monday morning. The lady from J&B called me Monday morning saying she saw I had called. I told her the story and she said she would check on it and get back to me.

Wednesday 6-11-14 still no word back yet.Desired Settlement: I have a Licensed HVAC & Heating person's phone number who will back up his findings!

Business

Response:

We have disgusted this with our service technical *** and the part she said was not replaced was replaced. We are sorry that she is not happy with are company. We will be sending her $229.00 check thru the mail. She did call the office and we told her we would call her back after we talked to ***. he was off and not in the office so it took longer than normal for us to get a answer.

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Description: Heating & Air Conditioning, Dehumidifying Equipment, Duct Cleaning, Heating Equipment & Systems Cleaning & Repair, Air Purifying & Cleaning Systems & Equipment, Furnaces - Industrial, Water Filtration & Purification Equipment, Air Conditioning Contractors & Systems, Boilers - Repair & Cleaning, Heating Contractors, Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Address: 6170 Industrial Ct, Greendale, Wisconsin, United States, 53129

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