J & B Investments

Dear ***: Thank you for sharing the concerns experienced while at CVG AirportWe’ve reviewed the description of events with your airline, ***, and implications for the Transportation Security Administration
(TSA). While certainly not the guest experience we would expect of tenants, *** and TSA, we can find no contributing factors related directly to CVG facilities or other personnel*** Airlines is its own entity and responsible for its staffing decisions and timeliness of operationsLikewise, TSA sets operating hours and requires all airlines to coordinate extended hours as may be required outside of scheduled flight activityCVG Airport provides information regarding TSA regular operating hours on our website, CVGairport.com We will share your correspondence with our *** Airline corporate contactsIf you would like to pursue a refund with ***, we recommend the following actions as offered from ***’s website, *** By web, *** By phone,***first say "other options" and then say "feedback and concerns"By mail,Attn: Customer Relations*** Airlines*** *** ***
*** ** *** It will be necessary for you to provide all details related to who made the ticket purchase, ticket number, and flight information when filing a refund request We hope this helps in clarifying the best route to pursue any type of settlement from *** AirlinesWe’re thankful for your correspondence so that we’re aware of how the tenant airlines are performing on behalf of the customer and how we may intercede for improvements Sincerely, *** ** *** Vice President, Customer Experience