Initial Business Response / [redacted] (1000, 5, 2016/06/17) */ Customer's boyfriend dropped off vehicleThen, customer's uncle came and picked up the keys for her so she could pick up vehicle after hours The boyfriend signed off on repair order that we are not held responsible for any items remaining in vehicle With her boyfriend and uncle being involved with the drop off and pick up of keysNo one knows what happened, so therefore, we will not be replacing the dollars that she left in her vehicle Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) My family members dropping off my vehicle and picking up my keys does not excuse the mishandling of my vehicle in the first place and more importantly does NOT dismiss the possibility that someone working for Grahams stole my money from my vehicle's glove boxI wasn't even offered an apology for my vehicle being left unattended after business hours with my doors left unlocked even though their policy is to lock the doors of all vehicles, That came from the service director himself, Dennis B [redacted] and when I mentioned the technicians name from the service order he stated that his technician is approximately years old and couldn't have possibly stolen from meAs if age excludes you from stealing or lyingTherefore, this gave me the direct impression that MrB [redacted] did not have me (customer) at best interest and was simply protecting his employee with his bias comment I have even reached out to Grahams requesting video of who had access to my car and haven't received a responseI will NEVER do business with this dealership again! Final Business Response / [redacted] (4000, 14, 2016/07/20) */ The Repair Order was signed by the customer's boyfriend whom she entrusted to drop off her vehicle which states that the customer agrees that we (Graham Automall) are not responsible for the loss or damage to her vehicle or articles left in a vehicle in case of fire, theft or any other cause beyond our control Our position still standsWe will not be giving away dollars that we are not responsible for
We considered this issue resolved on January 26th, to Mr [redacted] 's satisfaction (see attached emails)After investigating this complaint and after careful consideration, there is nothing more that we can offer this customer
Initial Business Response /* (1000, 5, 2016/02/11) */
The salesman is not allowed to authorize any repairThe customer had not even talk with the manager
The vehicle wasn't making a noise when he left hereThe customer had changed the oil in the vehicle since he purchased it and the manager
only told the salesman to tell the customer to have the vehicle checked to make sure that he did not put in the wrong oilThen get back to usThe customer never got back to us, but faxed over a repair bill for $that we did not authorize
and it had been over two months since he purchased the vehicle
The vehicle is an "As Is" Vehicle which the customer knew when he purchased itI have attached the documents with the customer's signature
After careful consideration, we will not provide any assistance or reimbursement for a repair bill that we did not authorize
Initial Consumer Rebuttal /* (3000, 7, 2016/02/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told by Bill to take the car to a shop I did that and I did has he said then called several time and he never returned my call.Left many messages on voice mail.He never responded .He advised me when I bought car to first have the oil changed because it looked bad.I have followed all of Bill directions and have the man that drove me there witnesses this statement of getting the oil changed.I hope we can come to a agreement on the repairs charges .Thank you in this matter
Final Business Response /* (4000, 12, 2016/03/04) */
The salesman did not tell the customer that we would pay for the repairs of the vehicleHe had only advised the customer to get it checked out since he had just changed the oil in it
The salesman did not promise to reimburse him for the repairs as the customer stated
This vehicle is an "As Is" VehicleThe customer signed off on forms stating that fact which were included in our last response
Our position still stands, we will not provide any assistance
Initial Business Response /* (1000, 5, 2015/08/07) */
The finance manager had spoke with Ms.*** a few times and he said that she was well aware of the struggle in getting her financedShe had to bring in a paystub, have her mother co-sign for her, as well as, put down $in order to get
the vehicleHer own bank even turned her down for financing
We can't get the inquiries removed from her credit report when we actually and honestly was working to get her financed and she did everything she could to get financing even having a co-signer
I apologize that she feels the way she does, but there is nothing we can do
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I still want to place a warning on the Revdex.com site to show people what to watch out for with this Ford Dealership There is NO excuse for the way they treated a Ford Retiree/Customer They ran a scam and know it I got sick and tired of listening to their excuses and since I had no real recourse against them just close out the issue.Bad news travels forever I have a lot of friends in Ohio near them and will be passing this along to them and all their friends to stear clear of this company.Thanks,*** ***
The sales manager, Rob Y***, called the customer and told her that we would have the vehicle towed in for a diagnosis at our costThe vehicle was towed in and we took care of the repair at no cost to her
Initial Business Response /* (1000, 9, 2016/07/05) */
In response to the customer's complaint,
the finance manager talked to the customer and her boyfriend regarding the replacement of the vehicleHe believed that she seemed to understand all the details of what it would take to do thisThere
is nothing more that we can doIt has to do with the lenders in financing the vehicleUnfortunately, vehicles can have issues that is the reason there is a warrantyFortunately, the vehicle that she purchased still has the balance of the manufacturer warranty
Initial Consumer Rebuttal /* (3000, 11, 2016/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because what they are saying is it's ok to sell someone a piece of junk because it had a warranty Graham's does bad business
Initial Business Response /* (1000, 5, 2016/01/19) */
Contact Name and Title: Sue Y[redacted]
Contact Phone: 419-529-1265
Contact Email: [redacted]
The customer came back to us and told us that the key reset was not the issue and it would cost $285 to fix. Even though it has been two...
months since he purchased the vehicle, we reimbursed him for half of the cost in the interest of customer satisfaction.
We considered this issue resolved on January 26th, 2017 to Mr. [redacted]'s satisfaction (see attached emails). After investigating this complaint and after careful consideration, there is nothing more that we can offer this customer.
Initial Business Response /* (1000, 5, 2015/10/20) */
Contact Name and Title: Sue Y[redacted], CR Manager
Contact Phone: 419-529-1265
Contact Email: [redacted]
Our Sales Manager, Mike M[redacted], reviewed the matter with our General Manager, Ken W[redacted].
They looked at our Internet...
Pictures on the car and thought that it had Touch Up Paint on the Car. Mike showed the picture to our Body Shop Manager and he said that any good painter should be able to blend the bumper estimating the cost to be around $250 to $400.
We are willing to give the customer the benefit of the doubt and split the $400 Estimate with him. I will send him a check for $200 as a goodwill adjustment on repairing the bumper.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for taking the time to reply back to my complaint.
After going to three different body shops the cheapest estimate I received is $459.03. Due to my inconvenience not only throughout the buying process but now having to get estimates from multiple locations, I am requesting that I receive an adjustment for the full amount of the repair costs.
Initial Business Response /* (1000, 5, 2016/06/17) */
Customer's boyfriend dropped off vehicle. Then, customer's uncle came and picked up the keys for her so she could pick up vehicle after hours.
The boyfriend signed off on repair order that we are not held responsible for any items remaining...
in vehicle.
With her boyfriend and uncle being involved with the drop off and pick up of keys. No one knows what happened, so therefore, we will not be replacing the 120 dollars that she left in her vehicle.
Initial Consumer Rebuttal /* (3000, 8, 2016/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My family members dropping off my vehicle and picking up my keys does not excuse the mishandling of my vehicle in the first place and more importantly does NOT dismiss the possibility that someone working for Grahams stole my money from my vehicle's glove box. I wasn't even offered an apology for my vehicle being left unattended after business hours with my doors left unlocked even though their policy is to lock the doors of all vehicles, That came from the service director himself, Dennis B[redacted] and when I mentioned the technicians name from the service order he stated that his technician is approximately 60 years old and couldn't have possibly stolen from me. As if age excludes you from stealing or lying. Therefore, this gave me the direct impression that Mr. B[redacted] did not have me (customer) at best interest and was simply protecting his employee with his bias comment.
I have even reached out to Grahams requesting video of who had access to my car and haven't received a response. I will NEVER do business with this dealership again!
Final Business Response /* (4000, 14, 2016/07/20) */
The Repair Order was signed by the customer's boyfriend whom she entrusted to drop off her vehicle which states that the customer agrees that we (Graham Automall) are not responsible for the loss or damage to her vehicle or articles left in a vehicle in case of fire, theft or any other cause beyond our control.
Our position still stands. We will not be giving away 120 dollars that we are not responsible for.
Initial Business Response / [redacted] (1000, 5, 2016/06/17) */ Customer's boyfriend dropped off vehicleThen, customer's uncle came and picked up the keys for her so she could pick up vehicle after hours The boyfriend signed off on repair order that we are not held responsible for any items remaining in vehicle With her boyfriend and uncle being involved with the drop off and pick up of keysNo one knows what happened, so therefore, we will not be replacing the dollars that she left in her vehicle Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) My family members dropping off my vehicle and picking up my keys does not excuse the mishandling of my vehicle in the first place and more importantly does NOT dismiss the possibility that someone working for Grahams stole my money from my vehicle's glove boxI wasn't even offered an apology for my vehicle being left unattended after business hours with my doors left unlocked even though their policy is to lock the doors of all vehicles, That came from the service director himself, Dennis B [redacted] and when I mentioned the technicians name from the service order he stated that his technician is approximately years old and couldn't have possibly stolen from meAs if age excludes you from stealing or lyingTherefore, this gave me the direct impression that MrB [redacted] did not have me (customer) at best interest and was simply protecting his employee with his bias comment I have even reached out to Grahams requesting video of who had access to my car and haven't received a responseI will NEVER do business with this dealership again! Final Business Response / [redacted] (4000, 14, 2016/07/20) */ The Repair Order was signed by the customer's boyfriend whom she entrusted to drop off her vehicle which states that the customer agrees that we (Graham Automall) are not responsible for the loss or damage to her vehicle or articles left in a vehicle in case of fire, theft or any other cause beyond our control Our position still standsWe will not be giving away dollars that we are not responsible for
We considered this issue resolved on January 26th, to Mr [redacted] 's satisfaction (see attached emails)After investigating this complaint and after careful consideration, there is nothing more that we can offer this customer
Initial Business Response /* (1000, 5, 2016/02/11) */
The salesman is not allowed to authorize any repairThe customer had not even talk with the manager
The vehicle wasn't making a noise when he left hereThe customer had changed the oil in the vehicle since he purchased it and the manager
only told the salesman to tell the customer to have the vehicle checked to make sure that he did not put in the wrong oilThen get back to usThe customer never got back to us, but faxed over a repair bill for $that we did not authorize
and it had been over two months since he purchased the vehicle
The vehicle is an "As Is" Vehicle which the customer knew when he purchased itI have attached the documents with the customer's signature
After careful consideration, we will not provide any assistance or reimbursement for a repair bill that we did not authorize
Initial Consumer Rebuttal /* (3000, 7, 2016/02/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told by Bill to take the car to a shop I did that and I did has he said then called several time and he never returned my call.Left many messages on voice mail.He never responded .He advised me when I bought car to first have the oil changed because it looked bad.I have followed all of Bill directions and have the man that drove me there witnesses this statement of getting the oil changed.I hope we can come to a agreement on the repairs charges .Thank you in this matter
Final Business Response /* (4000, 12, 2016/03/04) */
The salesman did not tell the customer that we would pay for the repairs of the vehicleHe had only advised the customer to get it checked out since he had just changed the oil in it
The salesman did not promise to reimburse him for the repairs as the customer stated
This vehicle is an "As Is" VehicleThe customer signed off on forms stating that fact which were included in our last response
Our position still stands, we will not provide any assistance
Initial Business Response /* (1000, 5, 2015/08/07) */
The finance manager had spoke with Ms.*** a few times and he said that she was well aware of the struggle in getting her financedShe had to bring in a paystub, have her mother co-sign for her, as well as, put down $in order to get
the vehicleHer own bank even turned her down for financing
We can't get the inquiries removed from her credit report when we actually and honestly was working to get her financed and she did everything she could to get financing even having a co-signer
I apologize that she feels the way she does, but there is nothing we can do
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I still want to place a warning on the Revdex.com site to show people what to watch out for with this Ford Dealership There is NO excuse for the way they treated a Ford Retiree/Customer They ran a scam and know it I got sick and tired of listening to their excuses and since I had no real recourse against them just close out the issue.Bad news travels forever I have a lot of friends in Ohio near them and will be passing this along to them and all their friends to stear clear of this company.Thanks,*** ***
The sales manager, Rob Y***, called the customer and told her that we would have the vehicle towed in for a diagnosis at our costThe vehicle was towed in and we took care of the repair at no cost to her
Initial Business Response /* (1000, 9, 2016/07/05) */
In response to the customer's complaint,
the finance manager talked to the customer and her boyfriend regarding the replacement of the vehicleHe believed that she seemed to understand all the details of what it would take to do thisThere
is nothing more that we can doIt has to do with the lenders in financing the vehicleUnfortunately, vehicles can have issues that is the reason there is a warrantyFortunately, the vehicle that she purchased still has the balance of the manufacturer warranty
Initial Consumer Rebuttal /* (3000, 11, 2016/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because what they are saying is it's ok to sell someone a piece of junk because it had a warranty Graham's does bad business
Initial Business Response /* (1000, 5, 2016/01/19) */
Contact Name and Title: Sue Y[redacted]
Contact Phone: 419-529-1265
Contact Email: [redacted]
The customer came back to us and told us that the key reset was not the issue and it would cost $285 to fix. Even though it has been two...
months since he purchased the vehicle, we reimbursed him for half of the cost in the interest of customer satisfaction.
We considered this issue resolved on January 26th, 2017 to Mr. [redacted]'s satisfaction (see attached emails). After investigating this complaint and after careful consideration, there is nothing more that we can offer this customer.
Initial Business Response /* (1000, 5, 2015/10/20) */
Contact Name and Title: Sue Y[redacted], CR Manager
Contact Phone: 419-529-1265
Contact Email: [redacted]
Our Sales Manager, Mike M[redacted], reviewed the matter with our General Manager, Ken W[redacted].
They looked at our Internet...
Pictures on the car and thought that it had Touch Up Paint on the Car. Mike showed the picture to our Body Shop Manager and he said that any good painter should be able to blend the bumper estimating the cost to be around $250 to $400.
We are willing to give the customer the benefit of the doubt and split the $400 Estimate with him. I will send him a check for $200 as a goodwill adjustment on repairing the bumper.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for taking the time to reply back to my complaint.
After going to three different body shops the cheapest estimate I received is $459.03. Due to my inconvenience not only throughout the buying process but now having to get estimates from multiple locations, I am requesting that I receive an adjustment for the full amount of the repair costs.
Initial Business Response /* (1000, 5, 2016/06/17) */
Customer's boyfriend dropped off vehicle. Then, customer's uncle came and picked up the keys for her so she could pick up vehicle after hours.
The boyfriend signed off on repair order that we are not held responsible for any items remaining...
in vehicle.
With her boyfriend and uncle being involved with the drop off and pick up of keys. No one knows what happened, so therefore, we will not be replacing the 120 dollars that she left in her vehicle.
Initial Consumer Rebuttal /* (3000, 8, 2016/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My family members dropping off my vehicle and picking up my keys does not excuse the mishandling of my vehicle in the first place and more importantly does NOT dismiss the possibility that someone working for Grahams stole my money from my vehicle's glove box. I wasn't even offered an apology for my vehicle being left unattended after business hours with my doors left unlocked even though their policy is to lock the doors of all vehicles, That came from the service director himself, Dennis B[redacted] and when I mentioned the technicians name from the service order he stated that his technician is approximately 60 years old and couldn't have possibly stolen from me. As if age excludes you from stealing or lying. Therefore, this gave me the direct impression that Mr. B[redacted] did not have me (customer) at best interest and was simply protecting his employee with his bias comment.
I have even reached out to Grahams requesting video of who had access to my car and haven't received a response. I will NEVER do business with this dealership again!
Final Business Response /* (4000, 14, 2016/07/20) */
The Repair Order was signed by the customer's boyfriend whom she entrusted to drop off her vehicle which states that the customer agrees that we (Graham Automall) are not responsible for the loss or damage to her vehicle or articles left in a vehicle in case of fire, theft or any other cause beyond our control.
Our position still stands. We will not be giving away 120 dollars that we are not responsible for.