J & B Medical Supply Co

We are sorry to hear that Ms [redacted] feels her account was handled inappropriately When billing insurance companies there are many regulations and processes that must be followed, such as billing the primary insurance first Our billing department reached out to the family on multiple occasions asking that they complete the coordination of benefits form that their insurance company was requesting from them They declined to do so They were then asked to have a police report completed if they had not received their supplies in October and they also declined to do so If customer had been compliant with either of these requests the account would not have gone to collections10/03/2016- The patients order was shipped to them10/06/2016- Proof of delivery to the Florida address is on file for delivery date October 6th, 10/19/2016- Call received from customer to deactivate account because supplies were no longer needed12/19/2016- Received notice from primary Insurance that claims were rejected for pending coordination of benefit form Letter was sent to customer for coordination of benefits information01/10/17- Call placed to customer about claim rejecting – Customer states unavailable to discuss on this date to call them back later in the week01/11/2017- Call placed to customer for follow up on rejected claim – Customer not willing to file a police report stating they did not receive Octobers order or complete the needed coordination of benefits01/13/– only statement sent to the customer after rejection was received for no payment / pending coordination of benefits completed We believe every effort was made to settle this account appropriately and it’s unfortunate that we did not receive the necessary cooperation to resolve the outstanding claims/chargesRespectfully, J&B Medical Supplies

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We have previously reached out to Mr [redacted] and continue to do so in an attempt to address his concerns and get him the items that he needs.Due to insurance requirements for the patient and Doctor order information that is required by insurance there have been delays in the completion of Mr [redacted] ’s order delivery.We will continue to reach out to Mr [redacted] and to the best of our ability address his concerns and complete his necessary supply shipmentRespectfully, J&B Medical Supply

We want to offer our sincerest apology to Ms [redacted] for depositing the mentioned checkThe merchant on the check is a company that we do business with and it is not unusual for us to receive payments from this corporationHowever, we did deposit the check and it is our errorThe refund check has completed processing and is being mailed out todayA member of our management team has attempted to reach out to Ms [redacted] to provide her a status on the return check and to again apologize for any inconvenience this may have caused her