J & B Medical Supply

Call the company about defective medical supplies. I was put on hold for over an hour. Then they simply hung up on me.
I was civil to them during the entire conversation that I did have.
Avoid this company at all costs.

We have to follow the specific guideline of the patient's insurance. The patient did call in December to make a payment - but her order was not eligible to ship until January of 2018. The deductible and copay requirements would apply to this order.We have reached out
to the patient again to help with her concerns. RespectfullyJ&B Medicalbarb

Satisfaction and excellent service are what we want all our customers to experienceWe want to again apologize for the confusion with Mr***’s account. The billing issue was addressed verbally with a member of the management team (12/05/16) and a follow up correspondent was mailed
(12/07/16)We have explained verbally and in the correspondent our representative miscalculated the coinsurance during the members order processingThis resulted in the member being charged less than what the actual coinsurance collected amount should of beenThe correspondent also provides a complete breakdown of the incorrect and correct billing chargesThe goal is to make sure that the patient is fully aware of their coinsurance chargesIt was our error and we have addressed the issue with the employee as well as included additional trainings Again, our apologies for the billing issue and we hope that we are able to repair our relationship with Mr*** who we see as a valued customer of J&B Medical. Best regards, The J&B Medical Management Team

J&B is committed to providing outstanding service while also following the established insurance guidelines with regards to prescription requirements. It was unfortunate that Mr*** physician sent incomplete and incorrect information that needed to be corrected in order to
provide him with the requested supplies. The prescriptions we have are valid for months so this should not be an issue moving forward. Additionally Mr***' insurance required an authorization for some of the products he needed which also delayed the process from moving forwardWe were able to get a complete month order to Mr*** on 10/13/17. After review of his account, at this time all issues have been resolved. Thank you,*** ***Senior Customer Service Managerb***@jandbmedical.com***

There were some unexpected delays in the shipment of this customers order. Customer had some changes to their insurance and there were some authorization requirement delays that affected the completion of the order. When the customers concern was received an
order was overnight shipped to him for delivery on Saturday the 17th. Tracking shows that it should have been received.Management has reached out to the customer with their contact information on more than one occasion but have not received a response as yet from the customer.We will continue to reach out and work to resolve the customers concerns.Respectfully,J&B Medical Supplies

We have previously reached out to Mr. [redacted] and continue to do so in an attempt to address his concerns and get him the items that he needs.Due to insurance requirements for the patient and Doctor order information that is required by insurance there have been delays in the completion of Mr....

[redacted]’s order delivery.We will continue to reach out to Mr. [redacted] and to the best of our ability address his concerns and complete his necessary supply shipment. Respectfully, J&B Medical Supply

We want to offer our sincerest apology to Ms. [redacted] for depositing the mentioned check. The merchant on the check is a company that we do business with and it is not unusual for us to receive payments from this corporation. However, we did deposit the check and it is our error. The refund check...

has completed processing and is being mailed out today. A member of our management team has attempted to reach out to Ms. [redacted] to provide her a status on the return check and to again apologize for any inconvenience this may have caused her.

We are sorry to hear that Ms. [redacted] feels her account was handled inappropriately.  When billing insurance companies there are many regulations and processes that must be followed, such as billing the primary insurance first.   Our billing department reached out to the family on...

multiple occasions asking that they complete the coordination of benefits form that their insurance company was requesting from them.  They declined to do so.  They were then asked to have a police report completed if they had not received their supplies in October and they also declined to do so.  If customer had been compliant with either of these requests the account would not have gone to collections. 10/03/2016- The patients order was shipped to them. 10/06/2016- Proof of delivery to the Florida address is on file for delivery date October 6th, 2016. 10/19/2016- Call received from customer to deactivate account because supplies were no longer needed. 12/19/2016- Received notice from primary Insurance that claims were rejected for pending coordination of benefit form.  Letter was sent to customer for coordination of benefits information. 01/10/17- Call placed to customer about claim rejecting – Customer states unavailable to discuss on this date to call them back later in the week. 01/11/2017- Call placed to customer for follow up on rejected claim – Customer not willing to file a police report stating they did not receive Octobers order or complete the needed coordination of benefits. 01/13/2017 – only statement sent to the customer after rejection was received for no payment / pending coordination of benefits completed We believe every effort was made to settle this account appropriately and it’s unfortunate that we did not receive the necessary cooperation to resolve the outstanding claims/charges. Respectfully, J&B Medical Supplies

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[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]