I checked and your priority cancellation request was done on 7-9-2016 by Robert [redacted] the finance director. The cancellation will take a little while because it goes to Honda Care Customer Service in Torrance California and then it will go to the loan department. The amount will be removed from...
your loan amount. I do apologize for the time it has taken, but everything was done on our in the day you came in. I would like to just say that the Honda Care is one of the very best Vehicle Service Contracts available.The one's that people solicit thru the mail that sell for a $ 1000.00 or less usually do not cover a lot of the items that Honda Care does. They also have very strict rules about when you have to have your oil changed and that you must mail in the receipts. If you miss an oil change it can cancel the contract for many of these companies. We sell several cars every month to [redacted] customers and we have set pricing with them for all Honda's, Honda accessories and Honda Service they make sure that all pricing is in line with the market and offers their customers a great deal.If you have any questions please call Robert [redacted] at 281-358-8880 he will be happy to help answer any questions you might have.My apologies,Mike [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Ken clearly told me on the phone I DO NOT NEED TO GO TO THE OFFICE and he would send me the paperwork by Email. And in the very first Email, I attached the proof/screenshot of his acknowledgement of my cancellation but ignore my request. It's so funny every time I tried to get some explanations I always get different answers,which proved how bad the communication between finance department/store manager/Honda Care it was. Please do not use HONDA brand as your shield and try to sound like your dealership is protected under their roof . An officer told me from Honda Corporate has already told me all the dealerships are owned separately with some regulations. This incident would definitely raise Honda Corporate attention.Last but not least, both Honda Corporate and [redacted] Corporate have created an incident/complaint regarding with my horrible experience with your dealership.
[Provide details of why you are not satisfied with this resolution.]
Regards,
All pre-own cars are sold AS/IS we offer service agreements on all pre own cars. The customer decided to not purchase the service agreement, the customer also signed the AS/IS form and knew the car came with no warranty. Therefore I do not feel that Sterling McCall Honda is responsible for any...
I checked and your priority cancellation request was done on 7-9-2016 by Robert [redacted] the finance director. The cancellation will take a little while because it goes to Honda Care Customer Service in Torrance California and then it will go to the loan department. The amount will be removed from...
your loan amount. I do apologize for the time it has taken, but everything was done on our in the day you came in. I would like to just say that the Honda Care is one of the very best Vehicle Service Contracts available.The one's that people solicit thru the mail that sell for a $ 1000.00 or less usually do not cover a lot of the items that Honda Care does. They also have very strict rules about when you have to have your oil changed and that you must mail in the receipts. If you miss an oil change it can cancel the contract for many of these companies. We sell several cars every month to [redacted] customers and we have set pricing with them for all Honda's, Honda accessories and Honda Service they make sure that all pricing is in line with the market and offers their customers a great deal.If you have any questions please call Robert [redacted] at 281-358-8880 he will be happy to help answer any questions you might have.My apologies,Mike [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Ken clearly told me on the phone I DO NOT NEED TO GO TO THE OFFICE and he would send me the paperwork by Email. And in the very first Email, I attached the proof/screenshot of his acknowledgement of my cancellation but ignore my request. It's so funny every time I tried to get some explanations I always get different answers,which proved how bad the communication between finance department/store manager/Honda Care it was. Please do not use HONDA brand as your shield and try to sound like your dealership is protected under their roof . An officer told me from Honda Corporate has already told me all the dealerships are owned separately with some regulations. This incident would definitely raise Honda Corporate attention.Last but not least, both Honda Corporate and [redacted] Corporate have created an incident/complaint regarding with my horrible experience with your dealership.
[Provide details of why you are not satisfied with this resolution.]
Regards,
All pre-own cars are sold AS/IS we offer service agreements on all pre own cars. The customer decided to not purchase the service agreement, the customer also signed the AS/IS form and knew the car came with no warranty. Therefore I do not feel that Sterling McCall Honda is responsible for any...
repairs on the vehicle.