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This letter concerns the customer complaint filed by [redacted] at [redacted] regarding the Billings Gazette[redacted] complains the [redacted] subscription was shortened due to premium days and rate changes after shehad paid for weeks.We have reviewed her account information and recognize the [redacted] is a long time subscriber of the BillingsGazetteAbove all, we value our subscribers' loyalty and satisfaction with our productWe have applied thenecessary credit to extend the subscription to its original expiration dateAdditionally, the account has been adjustedto remove premium days going forwardPremium days are special papers that contain additional valuable contentand generate an extra charge, thus annual subscriptions are shortened by these papersThese changes to thesubscription make the [redacted] whole and we believe [redacted] will be satisfied with this resolution.The Billings Gazette has made a sincere effort to ensure all subscribers are aware of pricing and ratesWe currentlynotify readers daily in our papers and in our terms of service online that rates are subject to changeIn addition wehave added a similar notice to our renewal invoices.We are sorry for any inconvenience to the [redacted] and thank them for being a loyal reader of the BillingsGazettePlease be assured that we value our relationship with each and every subscriberWe trust this will resolvethe matterIf you have any further questions or need any further information, please feel free to contact me

This letter concerns the customer complaint filed by *** *** regarding the Billings GazetteMs***complains her subscription was shortened due to premium days and rate changes after she had paid for weeks.The Billings Gazette discloses its rate increases to readers in three ways
First, the Billings Gazette notifies itsreaders that rates are subject to change in its masthead boxThis masthead box is printed in the newspaper daily; anexample is enclosed with this letterSecond, our terms of use, which are posted online, specifically disclose that thenewspaper's subscription rates are subject to changeFollowing is excerpted from the terms of use:PricingI understand that delivery and billing will continue beyond the initial order period unless I contact the LeeEnterprises, IncorporatedRates may change after introductory offer periodA nonrefundable account set upfee will be charged to all qualifying new startsSubscription rates are subject to changePremiumpublications, including the Thanksgiving Day newspaper, and newspapers containing premium sections willbe included at a rate of up to $eachIn addition to Thanksgiving Day, there will be up to elevenadditional premium sections published throughout the year that will be subject to a rate of up to $each.These charges will be reflected in your account and may accelerate the expiration date of your subscription.Premium days are special papers that contain additional valuable content and generate an extra charge, thus annualsubscriptions are shortened by these papersFinally, before the February rate increase, the Billings Gazette maileda letter to each of its subscribers, notifying them of the change in their subscription rateTo maintain and enhance thecontent of the paper constantly and provide it in all mediums is a costly propositionThese are the reasons behindour price increases.Together, these disclosures provide the Billings Gazette's subscribers with clear and substantial notice that rates aresubject to change and that premium days are added to the subscription, both of which shorten the subscription term.Nevertheless, the Billings Gazette values its readers' feedback and takes Ms***'s complaint seriouslyWehave applied the necessary credit to extend her subscription to its original expiration dateAdditionally, her accounthas been adjusted to remove premium days going forward, so that her subscription duration is not similarly affectedin the futureThese changes to her subscription make her whole and we believe Ms*** will be satisfied withthis resolution.Additionally, we have added language regarding subscription rates and premium days to our renewal notices, whichare sent to subscribers as their terms expireBeginning earlier this month, the renewal notices say:Delivery and billing will continue for a limited time beyond the initial order period unless you contactCustomer ServiceSubscription rates may change during the order periodThroughout the year, we publishpremium publications or newspapers containing premium sectionsSome of these, such as ThanksgivingDay, are included in your subscription rateIf we publish additional premium publications, or newspaperscontaining premium sections, beyond those included in your subscription, they will be charged at a rate of upto $eachThose charges, and any change in the subscription rate, will be reflected in your account andmay accelerate the expiration date of your subscriptionSubscriptions may be cancelled at any timeAnonrefundable account set up fee will be charged to all qualifying new starts.We are sorry for any inconvenience to Ms*** and thank her for being a loyal reader of the Billings GazettePleasebe ass4red that we value our relationship with each and every subscriberWe trust this will resolve the matterIf youhave any further questions or need any further information, please feel free to contact me.Sincerely, Astrid G***, Vice President of Human Resources & Legal

The complaint filed with the Revdex.com by Ms. [redacted] was directed toward"Lee Newspapers". For the record, I am responding on behalf of both the Missoulian .newspaper and the Ravalli Republic newspaper; both owned by Lee Enterprises.Ms. [redacted] is a current subscriber to the Missoulian...

newspaper and has been since July of2014. She receives the Missoulian 7-days per week at a cost of $33.10 per month whichis charged directly to her credit card and explains that portion of the disputed charges.Ms. [redacted] was also a subscriber to the Ravalli Republic newspaper until March 10, 2017.When she terminated her print subscription, there was an unpaid account balance of$32.12. Ms. [redacted] restarted her account with a digital only Ravalli Republicsubscription on March 28,2017. The $10 charges totaling $40 went toward the accountbalance ($30) plus the $10 for the monthly subscription charge for April. The $2.12difference was written off. We take customer service very seriously. After reviewing the account, I believe Ms.[redacted] has been correctly billed for her current Missoulian and Ravalli Republicsubscriptions.Sincerely,Linda O[redacted]Audience DirectorMissoulian & Ravalli Republic406-523-5355

This letter concerns the customer complaint filed by [redacted] at [redacted] regarding the Billings Gazette.[redacted] complains the [redacted] subscription was shortened due to premium days and rate changes after shehad paid for 52 weeks.We have reviewed her account information and recognize...

the [redacted] is a long time subscriber of the BillingsGazette. Above all, we value our subscribers' loyalty and satisfaction with our product. We have applied thenecessary credit to extend the subscription to its original expiration date. Additionally, the account has been adjustedto remove premium days going forward. Premium days are special papers that contain additional valuable contentand generate an extra charge, thus annual subscriptions are shortened by these papers. These changes to thesubscription make the [redacted] whole and we believe [redacted] will be satisfied with this resolution.The Billings Gazette has made a sincere effort to ensure all subscribers are aware of pricing and rates. We currentlynotify readers daily in our papers and in our terms of service online that rates are subject to change. In addition wehave added a similar notice to our renewal invoices.We are sorry for any inconvenience to the [redacted] and thank them for being a loyal reader of the BillingsGazette. Please be assured that we value our relationship with each and every subscriber. We trust this will resolvethe matter. If you have any further questions or need any further information, please feel free to contact me.

There are no lifetime prices.  I have will a supervisor reach out to this consumer directly from the Billings office.  We do value your subscription.

Revdex.com:
I appreciate the response from the Missoulian and the Ravalli Republic. I had sought assistance from Lee Newspapers, which was the entity that repeatedly charged my credit card. It would have been helpful if they had responded to one of my 5 phone messages.I have reviewed the response made by the Missoulian and Ravalli Republic in reference to complaint ID [redacted], and find that their explanation is satisfactory to me. I will follow up directly with them to resolve the subscription issue that remains.
Sincerely,
[redacted]