J & B Technologies LTD

Contact Name and Title: [redacted] - Owner Contact Phone: [redacted] Contact Email: [redacted] @jbtech.com We verified that the equipment was setup correctly and was backing up correctly and even had our backup vendor help to repair their Exchange server under the contract agreementWe aren't sure why [redacted] would blame [redacted] or JBTech for standard Microsoft Exchange maintenance issues or Microsoft SQL issuesAs an act of good faith we are taking back the equipment with no restocking fee and allowing [redacted] to continue to use it until his new backup solution is in place [redacted] has been sent copies of the service tickets by [redacted] explaining in detail what was done to help repair his Exchange database and why and we aren't really positive as to what happened to turn his attitude so negative toward JBTech or [redacted] We are eager to conclude this business with [redacted] so that both of us can go our respective ways and we wish [redacted] the best going forward in all of his endeavors

(The consumer indicated he/she DID NOT accept the response from the business.)
Mr***s account and claims are inaccurateThey did not verify the equipment was set up and operatingWhen my independent third party vendor reviewed all of our IT was determined that the *** backup and recovery device was still "defaulted" and had never been set up and thus never performed a backupAs such, my business operated for roughly months without performing a backupFrom there, it was determined that the recovery device was roughly 1/8th the size necessary to actually recover my dataSince the server and the backup device were both purchased from JB Tech, it is my expectation that they would have sold me the appropriate equipmentSo yes, JB Tech is taking the device back with no restocking feeBut what they are not telling you is that (A) it is too small to do what they promised me and (B) was never set up appropriately to start with and I paid for their services for months without actually receiving the service that I paid forFrom there, I have repeatedly asked JB Tech for a copy of a contract related to the device and they have failed to provide me with any documentationThey have continued to give me the run around and talk in circles so I've thrown up my hands and am sending them back the device and am just going to suck up the lossFrom there they sold me a server that admittedly is the most state of the art high end server that you could buy at that time (June 2014)But without telling me or explaining the options they installed Windows Server on the ServerKeep in mind this software has not been sold nor updated since So the installation of this software was some years after the software was obsoleteThe installation of this software only allows me to access/utilize 1/of my serverJB Tech knew this at the time of installationI am going to now incur great expense to update this software to Windows Server as a result of thisWhen I challenged the owner on this installation of the obsolete software I was told "You saved a mountain of money"While I'm sure the software was cheaper than the 2012, it has cost me the use of 2/of my server and is going to cost me roughly $now to convert over to the I have all kinds of emails documenting these interactions and my repeated questioning and requests for documentation and contractsTo this date, I have yet to receive one piece of information from JB TechThere's a big difference in a technical service ticket and a contract and they just don't seem to get that

Initial Business Response /* (1000, 5, 2015/08/10) */
Contact Name and Title: *** *** - Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@jbtech.com
When Mr*** brought his laptop in, it didn't get videoWe diagnosed the laptop and found that the screen was out, when we
replaced it with another screen the laptop worked and we were able to get the laptop to come up to a working screen and made sure that everything was okWe called Mr*** and told him he was all done and could come pick up his laptopAll of our repairs come with a day warranty for the parts we sell and labor to diagnose the problem and fix it
Mr*** brought it back in a couple of days later and said that he couldn't get any display from the monitor, we looked at it under our day warranty and found that although the screen was good, the LCD cable was a bit flakey, and wouldn't come on all the time, all the labor to diagnose the laptop is covered under our warranty, but the additional part isn'tWe told him what the new problem was and advised him of the cost of the partThere is no additional labor to install it, it's covered under our days warrantyWe charged him just the cost of the part with no markup and got the laptop functioning againHad the screen been bad, we would have replaced it under warranty, but since we had to buy another part, that new part isn't covered under our warranty and the laptop was out of the manufacturer's warranty
We aren't sure why Mr*** thinks that a new part should be covered under our warrantyThe laptop was out of the manufacturer's warranty and Mr*** didn't purchase an extended warranty from Toshiba or from usWe can only cover the parts we directly purchase under the day time frame for the repair, not additional parts
We hope that Mr***'s laptop works for many years to come and wish him nothing but the greatest success

Contact Name and Title: [redacted] - Owner
Contact Phone: [redacted]
Contact Email: [redacted]@jbtech.com
We verified that the equipment was setup correctly and was backing up correctly and even had our backup vendor help to repair their Exchange server under the contract agreement. We aren't...

sure why [redacted] would blame [redacted] or JBTech for standard Microsoft Exchange maintenance issues or Microsoft SQL issues. As an act of good faith we are taking back the equipment with no restocking fee and allowing [redacted] to continue to use it until his new backup solution is in place. [redacted] has been sent copies of the service tickets by [redacted] explaining in detail what was done to help repair his Exchange database and why and we aren't really positive as to what happened to turn his attitude so negative toward JBTech or [redacted]. We are eager to conclude this business with [redacted] so that both of us can go our respective ways and we wish [redacted] the best going forward in all of his endeavors.