After investigating the situation and personally talking to the customer over the phone on Saturday December 5th, this issue has been resolved
"margin: 0in 0in 0pt;">The big part of it was a misunderstanding between the cashier and what was to be ordered originally. We strive here at Maki of Japan to have the best QSC; quality, service, and cleanliness. This store is a top store in the company in regards to customer service
She did get her refund of $9.15, she was not charged double. Also, we are sending the customer free meal coupon cards where she can use them at any of our locations across the country
I also gave the customer my personal information, so that she could call me at any time
Please confirm back that you received this message
Thank you for the opportunity for allowing a response to this matter
Regards,
Chris ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
However, the credit has not been confirmed. The card used belonged to my son. The initial misunderstanding was with the cashier. After that, the cook stepped in and he understood perfectly. He told me that there were only 4 shrimp tempura with the meal. It still came back wrong.
After investigating the situation and personally talking to the customer over the phone on Saturday December 5th, this issue has been resolved
"margin: 0in 0in 0pt;">The big part of it was a misunderstanding between the cashier and what was to be ordered originally. We strive here at Maki of Japan to have the best QSC; quality, service, and cleanliness. This store is a top store in the company in regards to customer service
She did get her refund of $9.15, she was not charged double. Also, we are sending the customer free meal coupon cards where she can use them at any of our locations across the country
I also gave the customer my personal information, so that she could call me at any time
Please confirm back that you received this message
Thank you for the opportunity for allowing a response to this matter
Regards,
Chris ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
However, the credit has not been confirmed. The card used belonged to my son. The initial misunderstanding was with the cashier. After that, the cook stepped in and he understood perfectly. He told me that there were only 4 shrimp tempura with the meal. It still came back wrong.
Regards,
[redacted]