J B's Builder Surplus Reviews (1)
I purchased custom ordered cabinets from JB's back in November for the new home we were building. After recieving the cabinets and having them istalled there was an issue with the finish and the stain did not adhere to the wood and the finish was flaking off of the new cabinets. I addressed the issue with JB's who sent out the finsiher to refinish. When the cabinets were returned to me the issue was suppose to have been corrected but was not. The issue persisted and the finisher had not sanded the cabinets down and refinsihed but rather stained over the chipped paint and used a stain market to cover inperfections. Once it was agreed that the issue was not fixed JB's offered to take the cabinets back and reimburse me for the cost of the cabinets but would not reimburse me for any of the additional cost such as installation, uninstallatiion, damages to drywall, etc. I feel they should have accepted more liability as I was the first person to purchase these particular cabinets and it was there first time using this manufaturer. I feel as if they should have done more as they sold a cabinet which had flaws and there were issues that had to be addressed with the finish. Furthermore I feel these issues should have been discovered before ever having sold the cabinets and due to there lack of attention I incurred cost that otherwise I would not have.