Dear ***, Upon our initial conversation at the end of September 2016, we discussed your opinions of your experience and the condition of the tires on the Toyota Corolla that you purchased at Camelback Toyota on September, 3rd, I advised you at that time,that the
supporting
documents I had from our technicians that serviced and certified your vehicle indicated the tires were well above the tread depth that are required for a Toyota Certified Vehicle to pass
the inspection.But by this time you had already purchased new tires from Discount Tire and actually you mentioned that you felt it was unfortunate, but that you realized that eventually you would have to put new tires on the car and that you especially like the warranties that come with tires when bought at DiscountTireTo extend a gesture of goodwill,I offered to send you a check for $to offset some of your out of pocket costs for the tires you choose to purchaseYou agreed to accept my offerA copy of the check is attached.Our next encounter was on or around October 3rdYou came to my office, informing me that you were going to take your dissatisfaction with your Corolla to Toyota Motor Sales, and pursue some type of legal action with them.You left my office and immediately started working with our Sales Management team to discuss the option of trading in your Corolla on the purchase of a new CorollaSam,the sales manager, was fully transparent and disclosed that because you just bought the Corolla a month ago, it would be a financial hardship, due to loss of sales tax, interest on loan, versus value of vehicle etcYour mother then joined you and you both spent
a good part of the day
with us discussing options, pricing and working together to try to meet your needs.You and your mother agreed on our pricing to trade in your Corolla for the purchase of the Corolla, and again Sam disclosed that this amount, and interest rate,is was contingent on the high credit score, that he was told by your mom that she hadEveryone shook hands, agreed to return the next day. You both returned the next day, and upon a credit application completion, there was a discrepancy to what we were toldSo, yes that interest rate did increase, and you and your mom felt that you could not do the higher payment.***, the next scenario that you presented to us to help you was that you just sell the back to Camelback ToyotaSam advised you twice that this wasn't going to be that financial wise for you to doAnd that yes,there would be a financial loss on your partYou insisted that you wanted nothing to do with this vehicle and were willing to take a lossAnd by the way,the value of the new tires and warranties you just purchased was discussed and at no time, was
there hesitation on your part not to continue with this.Again, you and your mom stayed most of the day and Sam continued to present our purchase
price that we could offer to you to buy back the vehicle,and you would walk away from the ownership on the CorollaThis transaction went on for several hours, and Sam actually had to get the General Sales Manager involved,he gave Sam the final purchase amount we could offer you and that was $16,And yes, Sam disclosed that this would leave you a balance owed on your loan to Wells-Fargo,for the 2015, of $2,You were happy, because you wanted the difference below $3,You and your mom mutually agreed on the $16,I have also included a copy of the bill of sale, and credit card receipt of which you had clear knowledge of what you were signing and agreed to the terms and conditions And I believe your mother shared that she was so happy,
that Camelback Toyota "now has a customer for life" due to our interest in meeting your requests,***.So in closing,our position is that we worked diligently on your behalf at all of your stated requests, you spent two days deciding on the options, and you and your mother shared that you both were pleased and that we accommodated you very fairlyBy no means ***did we not give you the opportunity to just cease this transactionWith this all being said, there will be no further compensations that you feel are due to you
My mom and I did go to Toyota, I did in
fact have several conversations with kim at customer relations. However
she is incorrect on several points and was not there for the conversation, that
being said it was my mom, my girlfriend, myself and sam, Sam suggested just
as I stated in my letter that we come back the next day, no credit score
was discussed, I can not talk about what he assumed. I can tell you that
he was trying to roll in an amount to a new vehicle that I did not agree with,
and that is why I asked if they could unwind the deal due to the false
advertising of a certified pre owned toyota, which he declined to do, he would
only let us out of this questionably safe vehicle if I agreed to pay 2667.71
for the balance owed and they kept the new tires that I had just bought for
812.00, I was simply out the cost of the alignment and tires. I
called Toyota and as a consumer, relied on what I was told by the service mgr
of the time,(was advised by kim he was let go), I also told kim there was no
way I could go thru 2/32 of inch in tire tread in 1800 miles (per kims
paperwork she sent was the car was traded on 8/11/2006 mileage of 26005, i
bought the car on 9/03/2016 26100. Sam said on more than one
occasion he did like to use the term "as good as it gets, but you
know" I left this leaving this large dealership feeling cheated is
hardly the way any consumer should feel, when I told kim about issues, while
being checked for the 3rd issue, even Kim said she hoped this would be the last
issue I had, due to having the car 30 days. This very large dealership
should and could have done the right thing, when I told them I was not okay
with them shimming up the rear end on a car I would be paying on for 6 years, I
could not have turned it in this way and it would have gone on carfax
compounding the safety of not only me but whom ever bought the vehicle and
would have reflected on a carfax. When Sam was discussing the possibility
of turning in of a vehicle, for another we were discussing the amount I would
have to roll in, that was before any discussing of credit reports which could
have been run, instead of the hypothetical kim claims he was working with.
This is a dealership who has access to fax and figures. I did
receive a check for 200.00 toward the tires I bought this was when I was
actually keeping the car, not not for when I turning it in, Toyota could sell
this vehicle again and make additional money on the car, while I paid a
residual out of obligation so I was not stuck with an unsafe lemon of a
vehicle.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint...
Case# 12187074As a final resolution offer to Ms. [redacted] on the 2007 [redacted], which she purchased at Camelback Toyota with 94,898 miles on it in June of 2016,Camelback Toyota will offer to have her return the vehicle to Camelback Toyota. With the stipulations below.We will buy back the vehicle from her and pay off her current balance due on her loan with [redacted]. As of today, June 6 1h, 2017 the current pay off amount is $9,563.40. Per, [redacted], this payoff amount is valid through,June 16, 2017. This amount does already reflect the deduction of $1,890.00, which Camelback Toyota and the warranty company sent to her account balance in March of 2017.This offer does stand as our final offer of resolution. The vehicle has been owned and driven by Ms.[redacted]for one year.
Dear [redacted], After our telephone conversation today, Thursday Oct. 13th, you agreed
to bring final closure to this experience buy accepting our offer of a$2,000.00 check back to you.Both parties, Camelback Toyota and you have deemed this issue closed
and finalized. My signature below acknowledges that I will no longer hold Camelback Toyota financially responsible in the future.
Camelback Toyota ("CT"), as is their habit, has changed material facts. We did have a dispute about the "warranty" which is a separate matter. We consider the warranty dispute resolved. However, we informed [redacted] of CT very clearly that we would continue to dispute being sold a lemon , and we maintain that we were taken advantage of due to our age and gender, and we assured her we'd pursue this. CT's Ms. [redacted] tried to "resolve" this unclosed dispute by actually agreeing that they sold us an unsafe car and tried to sell us another car. We did not want to buy another vehicle before closing out this lemon issue first.We are confident that CT lied about the condition of the car at time of sale, overcharged us because of our gender and age and sold us a usurious financial product (a high interest loan). Ms. [redacted]'s only offer was to try to sell us a new car. She stated, "This car is not safe and we have to get you in a safe vehicle." This was NOT acceptable to us and we told her outright we would pursue this matter with the Revdex.com, Arizona state automotive and finance authorities and through any other channels available. Should we not resolve this through the Revdex.com, we will continue to move forward with our other options and assure Camelback Toyota that age and gender issues will be in the forefront of our complaint.The so-called safety inspection documentation provided by CT does not detail any specific engine systems that were checked. It is outright fraud that CT sold this car as passing a safety check with 4 DIFFERENT threadbare tires on the vehicle, yet deemed it safe at time of sale. What we mean by 4 different tires is 4 different **makes and models**. That is NOT safe and such tire conditions constitutes fraud if they continue to maintain the vehicle was 'safe' at time of sale.We reject that any dispute is resolved. CT engaged in predatory sales practices and continues to do so in lying about this matter being 'resolved.'
Case#[redacted]Dear Ms. [redacted],We deeply regretyour opinion of our business practicesat Camelback Toyota.In June of 2016, you came to CamelbackToyota, and with full agreement and acknowledgment, see all signed documents attached, and you purchased a 2007 [redacted], nine years...
old,with 94,878 miles on it for $8,988.32. I have attached the service work order that shows it went through our safety inspection, and actually a recall was performed,The SSCDSF Front Pass Airbag Inflator Module. All factory recalls are performed on all of our pre-owned vehicles before sale. But nevertheless, any nine year old vehicle with almost 95,000 miles on it, there is always great risk of many normal maintenance issues and items that will need to be addressed, by the new owner. As we assured you, the vehicle passed the "safety" inspection.Several months after purchase,a third party individual,posted her opinions of us on socialmedia sites. We then connected with that individual, and explained ourpositon, that we would not be returning the vehicleand offering a full refund priceback to you. But we informed this individual that we would go one
step further in a goodwill offer gesture to assist Ms. [redacted]. That individual said,she would tell you and that you would contact us back if you so decided to take advantage of our offer.Camelback Toyota offered to provide a FULL refund ofthe extended warranty that you purchased. The actually
pro-rated refund from the warranty company, was only $340.29, because so many monthshave lapsed since you actually purchased the vehicle. Camelback Toyota provided the difference of$1,549.00 to bring the full refund amount of $1,890.00. That amount is what was paid by you in June of 2016. You were informed that the money wouldgo to your lienholder, [redacted] and reduce your payoffby that amount.After this discussion took place,it was several weeks until you returned the call, informing me that to bring resolution to your concerns, you would acceptour offer of a full refund. As you can see from the attachedchecks, we fulfilled our offer and your request. That was in March of 2017, and now in June of 2017,In closing, our position regardingyour opinion, and your requestsfor resolution of your experience withCamelback Toyota does remainthe same as previously discussed.
Dear ***, Upon our initial conversation at the end of September 2016, we discussed your opinions of your experience and the condition of the tires on the Toyota Corolla that you purchased at Camelback Toyota on September, 3rd, I advised you at that time,that the
supporting
documents I had from our technicians that serviced and certified your vehicle indicated the tires were well above the tread depth that are required for a Toyota Certified Vehicle to pass
the inspection.But by this time you had already purchased new tires from Discount Tire and actually you mentioned that you felt it was unfortunate, but that you realized that eventually you would have to put new tires on the car and that you especially like the warranties that come with tires when bought at DiscountTireTo extend a gesture of goodwill,I offered to send you a check for $to offset some of your out of pocket costs for the tires you choose to purchaseYou agreed to accept my offerA copy of the check is attached.Our next encounter was on or around October 3rdYou came to my office, informing me that you were going to take your dissatisfaction with your Corolla to Toyota Motor Sales, and pursue some type of legal action with them.You left my office and immediately started working with our Sales Management team to discuss the option of trading in your Corolla on the purchase of a new CorollaSam,the sales manager, was fully transparent and disclosed that because you just bought the Corolla a month ago, it would be a financial hardship, due to loss of sales tax, interest on loan, versus value of vehicle etcYour mother then joined you and you both spent
a good part of the day
with us discussing options, pricing and working together to try to meet your needs.You and your mother agreed on our pricing to trade in your Corolla for the purchase of the Corolla, and again Sam disclosed that this amount, and interest rate,is was contingent on the high credit score, that he was told by your mom that she hadEveryone shook hands, agreed to return the next day. You both returned the next day, and upon a credit application completion, there was a discrepancy to what we were toldSo, yes that interest rate did increase, and you and your mom felt that you could not do the higher payment.***, the next scenario that you presented to us to help you was that you just sell the back to Camelback ToyotaSam advised you twice that this wasn't going to be that financial wise for you to doAnd that yes,there would be a financial loss on your partYou insisted that you wanted nothing to do with this vehicle and were willing to take a lossAnd by the way,the value of the new tires and warranties you just purchased was discussed and at no time, was
there hesitation on your part not to continue with this.Again, you and your mom stayed most of the day and Sam continued to present our purchase
price that we could offer to you to buy back the vehicle,and you would walk away from the ownership on the CorollaThis transaction went on for several hours, and Sam actually had to get the General Sales Manager involved,he gave Sam the final purchase amount we could offer you and that was $16,And yes, Sam disclosed that this would leave you a balance owed on your loan to Wells-Fargo,for the 2015, of $2,You were happy, because you wanted the difference below $3,You and your mom mutually agreed on the $16,I have also included a copy of the bill of sale, and credit card receipt of which you had clear knowledge of what you were signing and agreed to the terms and conditions And I believe your mother shared that she was so happy,
that Camelback Toyota "now has a customer for life" due to our interest in meeting your requests,***.So in closing,our position is that we worked diligently on your behalf at all of your stated requests, you spent two days deciding on the options, and you and your mother shared that you both were pleased and that we accommodated you very fairlyBy no means ***did we not give you the opportunity to just cease this transactionWith this all being said, there will be no further compensations that you feel are due to you
Hello , I will mail hard copy to Mr*** as he provided no emailThank You
Thank you, Mr. [redacted] is fully satisfied with our resolution.
My mom and I did go to Toyota, I did in
fact have several conversations with kim at customer relations. However
she is incorrect on several points and was not there for the conversation, that
being said it was my mom, my girlfriend, myself and sam, Sam suggested just
as I stated in my letter that we come back the next day, no credit score
was discussed, I can not talk about what he assumed. I can tell you that
he was trying to roll in an amount to a new vehicle that I did not agree with,
and that is why I asked if they could unwind the deal due to the false
advertising of a certified pre owned toyota, which he declined to do, he would
only let us out of this questionably safe vehicle if I agreed to pay 2667.71
for the balance owed and they kept the new tires that I had just bought for
812.00, I was simply out the cost of the alignment and tires. I
called Toyota and as a consumer, relied on what I was told by the service mgr
of the time,(was advised by kim he was let go), I also told kim there was no
way I could go thru 2/32 of inch in tire tread in 1800 miles (per kims
paperwork she sent was the car was traded on 8/11/2006 mileage of 26005, i
bought the car on 9/03/2016 26100. Sam said on more than one
occasion he did like to use the term "as good as it gets, but you
know" I left this leaving this large dealership feeling cheated is
hardly the way any consumer should feel, when I told kim about issues, while
being checked for the 3rd issue, even Kim said she hoped this would be the last
issue I had, due to having the car 30 days. This very large dealership
should and could have done the right thing, when I told them I was not okay
with them shimming up the rear end on a car I would be paying on for 6 years, I
could not have turned it in this way and it would have gone on carfax
compounding the safety of not only me but whom ever bought the vehicle and
would have reflected on a carfax. When Sam was discussing the possibility
of turning in of a vehicle, for another we were discussing the amount I would
have to roll in, that was before any discussing of credit reports which could
have been run, instead of the hypothetical kim claims he was working with.
This is a dealership who has access to fax and figures. I did
receive a check for 200.00 toward the tires I bought this was when I was
actually keeping the car, not not for when I turning it in, Toyota could sell
this vehicle again and make additional money on the car, while I paid a
residual out of obligation so I was not stuck with an unsafe lemon of a
vehicle.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint...
resolved.
Regards,
[redacted]
Case# 12187074As a final resolution offer to Ms. [redacted] on the 2007 [redacted], which she purchased at Camelback Toyota with 94,898 miles on it in June of 2016,Camelback Toyota will offer to have her return the vehicle to Camelback Toyota. With the stipulations below.We will buy back the vehicle from her and pay off her current balance due on her loan with [redacted]. As of today, June 6 1h, 2017 the current pay off amount is $9,563.40. Per, [redacted], this payoff amount is valid through,June 16, 2017. This amount does already reflect the deduction of $1,890.00, which Camelback Toyota and the warranty company sent to her account balance in March of 2017.This offer does stand as our final offer of resolution. The vehicle has been owned and driven by Ms.[redacted]for one year.
Dear [redacted], After our telephone conversation today, Thursday Oct. 13th, you agreed
to bring final closure to this experience buy accepting our offer of a$2,000.00 check back to you.Both parties, Camelback Toyota and you have deemed this issue closed
and finalized. My signature below acknowledges that I will no longer hold Camelback Toyota financially responsible in the future.
Good Morning, please see attached resolution for CASE # [redacted]. Also sent letter to Ms. [redacted] Thank You
Camelback Toyota ("CT"), as is their habit, has changed material facts. We did have a dispute about the "warranty" which is a separate matter. We consider the warranty dispute resolved. However, we informed [redacted] of CT very clearly that we would continue to dispute being sold a lemon , and we maintain that we were taken advantage of due to our age and gender, and we assured her we'd pursue this. CT's Ms. [redacted] tried to "resolve" this unclosed dispute by actually agreeing that they sold us an unsafe car and tried to sell us another car. We did not want to buy another vehicle before closing out this lemon issue first.We are confident that CT lied about the condition of the car at time of sale, overcharged us because of our gender and age and sold us a usurious financial product (a high interest loan). Ms. [redacted]'s only offer was to try to sell us a new car. She stated, "This car is not safe and we have to get you in a safe vehicle." This was NOT acceptable to us and we told her outright we would pursue this matter with the Revdex.com, Arizona state automotive and finance authorities and through any other channels available. Should we not resolve this through the Revdex.com, we will continue to move forward with our other options and assure Camelback Toyota that age and gender issues will be in the forefront of our complaint.The so-called safety inspection documentation provided by CT does not detail any specific engine systems that were checked. It is outright fraud that CT sold this car as passing a safety check with 4 DIFFERENT threadbare tires on the vehicle, yet deemed it safe at time of sale. What we mean by 4 different tires is 4 different **makes and models**. That is NOT safe and such tire conditions constitutes fraud if they continue to maintain the vehicle was 'safe' at time of sale.We reject that any dispute is resolved. CT engaged in predatory sales practices and continues to do so in lying about this matter being 'resolved.'
Case#[redacted]Dear Ms. [redacted],We deeply regretyour opinion of our business practicesat Camelback Toyota.In June of 2016, you came to CamelbackToyota, and with full agreement and acknowledgment, see all signed documents attached, and you purchased a 2007 [redacted], nine years...
old,with 94,878 miles on it for $8,988.32. I have attached the service work order that shows it went through our safety inspection, and actually a recall was performed,The SSCDSF Front Pass Airbag Inflator Module. All factory recalls are performed on all of our pre-owned vehicles before sale. But nevertheless, any nine year old vehicle with almost 95,000 miles on it, there is always great risk of many normal maintenance issues and items that will need to be addressed, by the new owner. As we assured you, the vehicle passed the "safety" inspection.Several months after purchase,a third party individual,posted her opinions of us on socialmedia sites. We then connected with that individual, and explained ourpositon, that we would not be returning the vehicleand offering a full refund priceback to you. But we informed this individual that we would go one
step further in a goodwill offer gesture to assist Ms. [redacted]. That individual said,she would tell you and that you would contact us back if you so decided to take advantage of our offer.Camelback Toyota offered to provide a FULL refund ofthe extended warranty that you purchased. The actually
pro-rated refund from the warranty company, was only $340.29, because so many monthshave lapsed since you actually purchased the vehicle. Camelback Toyota provided the difference of$1,549.00 to bring the full refund amount of $1,890.00. That amount is what was paid by you in June of 2016. You were informed that the money wouldgo to your lienholder, [redacted] and reduce your payoffby that amount.After this discussion took place,it was several weeks until you returned the call, informing me that to bring resolution to your concerns, you would acceptour offer of a full refund. As you can see from the attachedchecks, we fulfilled our offer and your request. That was in March of 2017, and now in June of 2017,In closing, our position regardingyour opinion, and your requestsfor resolution of your experience withCamelback Toyota does remainthe same as previously discussed.