J. C. Ehrlich Reviews (%countItem)
J. C. Ehrlich Rating
Address: 158 Lakefront Dr, Hunt Valley, Maryland, United States, 21030-2215
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+1 (410) 882-1007 |
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Quoted amount of $230.00 for initial visit vs $305.00. Discounts given for being over 65 and a first responder.
Called Ehrlich on 6/10/20, due to seeing animal droppings in corner of my cement patio that I could not identify. Spoke to "Elvis" who informed me it could be a rat and initial service would be $305.00, but gave me two discounts due to my age and being a Registered Nurse, bringing it down to $230.00. He additionally stated I had to give him my credit card information over the phone in order for the service technician to be sent out. I asked for an invoice and a copy of the MDSS on the chemicals that would be used in the house to be emailed to me and gave my email address, which he repeated back to me. I had seen a couple of spiders in the house and he informed me the technician could spray inside and take care of the bait boxes all at the same time. Also recommended the "365" service where after the bait boxes for the rats were set, they would be refilled four times a year, and would be a monthly charge of $39.00. Further explained that although they changed the bait in the boxes four times a year, I could have them return to my home for any other type of pest inside of outside my home. Felt very pressured, but also very concerned that these animal droppings could indeed be rats. Had googled rat droppings and felt there was a distinct possibility it was rats. Neighbors have a large bird feeder right on my property line and thought perhaps they were drawing rodents. Technician came out on 6/12/20, took one look at the droppings, which I had not touched because I wanted him to see them and he said I do not have rats, but rather these were the droppings from a bat. He suggested some additional night lighting and placed some thin copper wire in a tiny crevice near where the droppings were found, but above them, and felt between the two, this would take care of the problem. He walked the perimeter of my home, as I had various small holes in the mulch beds and he informed me all were negative for rats and mice, and the small holes were evidence of chipmunks and squirrels. I felt at that point I did not need the 365 service and the technician was in agreement with me. I called Ehrlich back on 6/15/20, and spoke with Mia. She informed me all the credit card information I had initially given Elvis was erased by her and she canceled the 365 service. I received an invoice dated 6/13/20, for $305.00, also on 6/15/20. I spoke with Mia about the discrepancy in the bill and she told me she did not have the power to amend the amount, but would report this to a supervisor, who would be able to listen to the initial call, as they were all recorded, hear the discounted amount I was quoted, and be able to send me an amended bill. She stated the supervisor would call me within 48 hours. Have never received a call from a supervisor. Have never received an amended invoice, which I would gladly pay immediately. Additionally, I received a monthly invoice for the 365 service dated 7/1/20, which I had canceled on 6/15/20, with Mia. I have additionally spoken to Jessica from Ehrlich on 6/22/20, Melissa on 6/23, and Angela on 6/24, all about the same problem, all who said they would pass along the information to a supervisor, but to no avail. I did have one call from someone whose name I think was Mariella. She left me a voice mail and asked me to call her back. I called her back within the hour and several times since and have not been able to get in touch with her in spite of repeated voice mails I have left her. At this point, I have given up calling. I did send an email through Ehrlich's website, but have not heard back. I simply want a correct invoice, which I will pay immediately and I want Ehrlich to cease sending me monthly invoices for the 365 service which I initially canceled on 6/15/20, with Mia, and verified with both Jessica, Melissa and Angela, all stating it had been canceled. I pay my bills promptly and do not want my credit impuned in any way. I just want to pay my bill and be rid of this awful company.
I simply want a corrected invoice for the $230.00, for the initial service I was quoted by the salesman, Elvis, on 6/10/20. The calls are supposedly recorded so any supervisor can listen and hear what he said to me. I want Ehrlich to stop sending me monthly invoices for the 365 service I canceled on 6/15/20, 3 working days after initially stating I would take it, on 6/10/20, when I was unsure if I had a rat problem. Once the technician identified these animal droppings as from a bat, I immediately called an electrician to provide extra lighting in the patio area, as suggested by the technician. Also the technician walked the perimeter of my home and found no evidence of any rodent infestation. I had considered taking the 365 service only because I thought I did have a rodent infestation. I was told by "Elvis" there was no problem canceled the service at any time and I was not tied in to the 365 service in any way. I just want a correct invoice for the initial visit, quoted to me as being $230.00. I will pay it immediately. I want Ehrlich to stop sending me monthly bills for a service I canceled and had verified it was canceled by Mia, an Ehrlich employee, and by three subsequent employees I spoke with over the next several days.
The local Baltimore servicing district followed up with ***. We provided the corrected invoice in the amount of $230.00. Also emailed hard copy of corrected invoice to Mary as requested. We also called and reviewed action steps taken with *** to resolve concern.
Billed for services that were not actually performed.
I received a bill for $99 for expanded residential service townhome for an exterior spraying. First, I was not informed they were coming and did not know they had been to my house until I received an invoice. It states that on April 22 a technician came to my home to perform an exterior spray and that they were there for 17 minutes. I checked my ring video camera and saw that someone had in fact come on the 22nd, but that they were there for 2 minutes. They may have done something to the ten feet of property in front of my townhome, but they certainly did not come around the back because I would have had to let them in. I will not pay $99 for a two minute service where I'm not even sure what the person did. The service was incomplete at best and dishonest to say they were there for 17 minutes. I have attempted to call Ehrlich to resolve this on three separate occasions. I have spoken to a receptions each time who assures me someone will call me back. I have yet to speak with anyone.
I do not want to be charged the $99 but if I am, they need to come back and complete the job.
After reviewing this account, we did reach out to customer on May 6th and were unable to make contact. THe invoice has been cancelled as well as the customers service, per her request. Additionally we followed up with an email on May 8th and did not receive a response. Again, we apologize for any inconvenience this has caused and theere are no monies due.
This company was formerly APM (Advanced Pest Management)and was sold to Erlich Pest Control in the fall of 2019. I had a contract with them that I paid in for full for the services in April 2019. No other payments were to be made.Once Erlich Pest Control took over APM, they started harassing me for payment. I have been in touch with them several times and told them what my contract is for. They refuse to acknowledge that I paid for the services in full and never made payments after each visit.A week ago a man showed up for my last services. I NEVER made an appointment with them. He did the treatment as per the contract I had with APM.They continue to harass me after these discussions. AND they call me before 9:00 a.m.!!!!
Product_Or_Service: Pest control services
Account_Number: I do not have it.
Other (requires explanation) My contract with them is up this month and I no longer wish to continue with their services.I want my balance at $0.00. Zero dollars.I refuse to pay them and I believe they are trying to scam APM's prior customers.
APM was purchased by Rentokil NA in May of 2018 with APM operating under the Ehrlich name. A letter was sent to all active customers letting them know of what took place and what to expect signed by myself as APMs COO.
After receiving this notice and reserching the account, I gave Ms. a call on April 28th at 3:07pm and left a message to return my call to go over her account and to see if she had payment information for the missing invoice. Have not received a call back.
On 1/21/19 an Initial Quarterly Service was rendered for $105 and payment made by Mastercard on 01/22/19.
On 04/20/19 the second quarterly service was rendered for $105 and payment made by Mastercard on 04/22/19.
On 07/27/19 the third service was rendered for $105 and payment made by Mastercard on 07/29/19.
On 10/31/19 the forth service was rendered for $105 and payment does not show in APMs system.
On 11/01/19 APMs data was migrated into Ehrlichs system. There is chance if payment was made on this date it was lost in migration and all we would need is proof of payment made which we have not been able to confirm.
The account was not paid in full but on a quartly basis.
A letter was also sent out stating that for quarterly services a call will be made and a message left that if there are no problems on the interior we will be out to do an exterior service and to please call if interior service is needed. This letter also signed by myself.
Our calls start at 8am as approved by the Federal Trade Commission.
Copies of the above are attached.
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid for a contact in full and should never have been billed an additional fee for each visit. If this was happening, then I should get a refund. Unfortunately, APM isn't around to fix it. Please provide me with a copy of the contract to prove your claim. I am not paying these "unpaid" invoices.
I contracted them to set traps/remove a groundhog last year, failed to deliver as promised. Cont. harrassmt for payment despite attempts to resolve.
Called for service and delivery of traps, several times over a 6-7 week period. Three no-show appointments. Delivered on a Thursday, contract is to run Monday through Friday. Did not come check traps once delivered - I know, I was home everyday and at one point a trap was tripped and never re-set. Never changed original fruit bait. Never picked up traps despite numerous calls from me. Finally, we put traps in our garage and at six month semi-annual spraying our regular technician took them when we asked. Erlich keeps calling for payment, $278.45 and each time I explain what happened and tell them I'm not paying because of their poor service. They say they'll check with supervisor to see if they can credit balance, but no one has ever returned call. I call them to follow-up, have to explain the whole story again, they act like they don't have record of what I'm saying promise to call back. They don't call back. Every few months they call again for payment. This has continued for 10 months without resolution. I believe that as an act of good faith and because I'm already paying over $47/month for a contract they should credit this $278.45, admit they failed to deliver and improve their internal communication and follow-up with customers.
see above. I want a full refund and for them to cease calling me immediately. They didn't follow through with their own contractual agreement, they didn't respond to any attempts to resolve problem or make amends. And they didn't remove the groundhog!
Back in October of 2019 we were made aware of the initial complaint from the customer. We investigated the issue and decided at that time to remove half of the invoice as she was not satisfied, yet we were on site and did the work. This was removed on OCtober 11th. From there on out there was no correspndenc, with the exception of her calling in on OCT 29th for an unreleated fly callback, until Feb 6th 2020. At that point one of our collection reps brought her concerns to us and after a conversation we removed the entire invoice. We did forwarn he that she may receive one more invoice claiming she still owed the balance, but to disregard this. her current balance is 0.00
Company advertised online billing as a part of their contracts. Online billing will not allow invoice to be paid and company adds late fees.
Ehrlich contract was put in place Feb 28 2018 and included provisions that all payments could be made online via the billing system. Customer informed Ehlich they do not have phone service and would only be able to correspond via email and make payments online. The Invoice for Sept-October 2019 would not allow consumer to select and pay bill despite all other invoices before and after being paid timely via the online system. Ehrlich began charging the consumer a late fee each month despite the consumer repeatedly reaching out via email explaining the issue with the online billing system. Rather than provide a solution, the consumer was told to pay via postal mail and to incur postage fees on own. Check was mailed and Ehrlich did not Chas check. Ehlich representative Lashonda W continually responded via email to tell customer that phone messages were being left and that payment could be paid via the phone. These responses were received in direct response to being reminded that the consumer has NO access to a telephone. Consumer requests late fees to be waived and to be allowed to provide payment online as all other invoices were paid.
Consumer requests late fees to be waived and to be allowed to provide payment online as all other invoices were paid.
Hello,
I believe the dates of invoice for Sept-October 2019 are wrong as this customer cancelled service with us in January of 2019. The last invoice we have is from January as well. Regardless, we have both removed the invoice and the late finance charges and now Mrs. has a balance of 0. Hopefully the removal of these invoices and finance charges will compensate for the expense she incurred mailing in her payments. While we are saddened to lose her business, I must add that we do offer multiple ways to pay including online, over the phone, direct debit, Eft and old fashioned mail.
The company in Frederick is not good service. The technician didn't show up twice on Friday and this morning at 6 am!!!! Tech and company have NO RESPECT to me as a customer. I got up at 430 am and got ready for an appointment at 6 am.
I talked with Travis, district manager for Frederick and Montgomery counties this past Friday. I have vet appointment for my cat and dog. Had to cancel it on friday. I may cancel it today if nobody comes by 7.
I paid $$$$$$$ for two flea treatments and got only one treatment!!!! They took my money with NO 2nd treatment!!!!
I gave them my text messages many times. NOBODY texted me at all!! When I arrived to work, I checked the missing calls. There was NOTHING contacts at all!!!!!!!!!!!! They took advantage of me by using extra money without 2nd treatment!!!!!!!
Travis and I agreed that I will have two treatments and extended warranty with no charge. Again, it is still failed!!!!!!! My dog had 4 treatments and cat had three treatments. Cost me over $300 already!!!!!! Waste my money on this company!!!!!
I dont appreciate this service with NO RESPECT.
Unable to meet regularly scheduled appointments. Showed up 2 of 4 scheduled appointments this yr, 3 of 6 last yr, 2 of 6 yr before.
I have been a regular customer of Ehrlich for more than 20 years. I pay at the time of service and have been reliable at being home when the regular scheduled service is to occur. This year they have failed to show at 2 of the 4 scheduled days. When I call them they inform no service was scheduled. The same occurred 3 out of 6 times last year, and 2 out of 6 times the year before. When I complain that my regular schedule isn't being met they assure me that they have put it into the computer, yet the next month we still have the same problem. The schedule has been the same for more than 5 years
Show up to service residence on the agreed long standing schedule. Quit erasing my scheduled appointments from your computer. Return to the reliability shown for more than two decades previous to the last 4 years.
The local Baltimore operation received noticed from our Customer Call Center on Saturday 7/27/19 that Mr. called to report his dissatisfaction with scheduling services. Operations Manager, Tim S, followed up and spoke with customer on 7/30/19. Apologized for any inconveniences we created offering to schedule service to accommodate his schedule. He declined and indicated he preferred to schedule his next service on the 2nd Saturday in September. Service has been confirmed for September 14th 1000-1100AM.
I could not respond to the company's response until the next scheduled appointment (Sept. 14,2019) had occurred. The technician showed up promptly at the appointed time and serviced the house in a timely fashion. The company has corrected it's performance before and then fallen back into the same missed appointment performance. Time will tell whether this is the same case in the future. Last year they showed up 3 out of 6 times. This year 3 out of 5 so far.
I have not received a refund that I am entitled to after cancelling my service 3 months ago.
I called the Ehrlich office on 3/19/19, and advised them that I had sold a property for which I had pest control service. The property was sold 3/22/19 and I cancelled the account and was told by Brandon that I would receive a refund. My yearly service contract had been paid in full in September 18 for service dates October 2018-Sept 2019. Brandon told me at that time that it could take a month for me to receive the refund due to their billing system. He did advise that I should receive approximately half of the amount paid in September of 2018, which was $552.90. I called the Ehrlich office back on May 7, 2019 as I had not received a refund. I was told that the refunds were not handled there and someone would call me back within 2 days. On May 9, 2019 I was contacted by someone from an office in Hagerstown and told that my refund had been requested if approved, I should have it by the end of May. Refund still not received so I once again called the Ehrlich office on 6/11/19. I spoke to Alex who said that I should have received a refund by now and he was going to transfer me to a manager. He tried 2 different managers and neither one picked up, so he said he would leave a message for a manager to call me. No call received from a manager. Called back to Ehrlich on 6/13/19 and spoke to Matthew. Explained my situation again, and he placed me on a hold to review the account. He came back after several minutes and explained how 3 requests for a refund had been made and 2 of them were declined. He told me that one was approved, but it was done incorrectly by the wrong office or some nonsense and he was going to enter the request correctly and I may receive my refund in 2 weeks or possibly longer due to their billing system. I told him that I had been a faithful customer for 6 years and always paid my bills to them before they were due. I told him that I expected a prompt refund and that waiting another 2 weeks or longer was not acceptable. He stated that me getting angry was not going to make my refund come any sooner and if I did not need him for anything else, we were done. It is totally unacceptable to wait this long for a refund that I am entitled to and to keep being put off for several weeks every time I call. I don't care about your billing system problems or what office it goes to. I paid your company faithfully for services that were provided and when I cancelled my account, I expected to receive my refund in a timely manner. You didn't have any problems with your billing system or offices processing my payment. I expect to have my refund issued immediately.
I want my refund issued immediatley without further delay.
I talked to the customer today and let her know the refund will be coming to her. The issue was the information was sent to the wrong District to be handled and I just found out about the issue on June 26th. I left the customer my cell phone number so if she has any more issues she can call be directly.
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a phone call from a manager who assured me that I would be issued a refund on 7/2/19. He asked that I call him on 7/8/19 on his cell phone if I have not received the refund by that date. He explained the delay in my receiving my refund. He did apologize for the delay. I will be satisfied as long as I receive the check by the expected date.
Ehrlich did not honor the contract I signed. The contract stated that I would receive treatment to my home each month.
This one on from the beginning to the end of the contract I never scheduled a appointment other than rescheduling because they came out without my permission and my doors were locked to the bedrooms that they could not get in and spray.
The contract with Ehrlich stated that I received pest treatment to my home each month upon me calling to schedule a appointment. I never a scheduled a appointment because they will take it upon themselves just to show up. They would spray my home when I was out there without my knowledge someone is always home and my house to let them in but that was not what I signed up for. Many of my doors were locked that they could not get you because I did not know they were coming out because they took it upon themselves. When I called and complained to the representative who sign me up I told him to cancel the contract and requested a full refund because they did not honor their part of the contract and I still had issues with bugs. He stated he will call me back he never did I call back spoke to a representative her name was Mercedes she assured me that she put in for a full refund and she cancelled the contract I told Mercedes that another technician had just showed up to spray my home and that this is one of the reasons I cancelled or I thought I cancelled it was canceled. Ehrlich has treated me less than a consumer they came out when they wanted to unannounced they did the bare minimum because I still have a problem the contract was not honored because they took it upon themselves to schedule my appointments for me instead of me scheduling the appointments the way the service will set up. I am horrified and disheartened that the customer service is so poor at this company that they could not even call me back to try to resolve this issue I've called 3 different times no one ever called me back I'm still waiting on the call I contacted them 10/19/2018 I'm still waiting for that call. I want a full refund and a apology if possible thank you I look forward to hearing from you.
We have record that client accepted and authorized a corrective service in the amount of $200 and accepted the PF365 pest maintenance program. The maintenance contract is invoiced monthly $44 per month and service automatically scheduled 3 times per year in the months of Oct, Feb & June. Credit card info was provided for both the corrective and ongoing maintenance. We performed the 2 part corrective on 8/22/18 and 8/29/18 and returned as requested to perform service on 9/5/18. We have record that we rec'd a call on 9/14/18 from client reporting not happy w service and attempted to make arrangements to schedule service. Client refused and stated wanted her money back. Offer was made to refund half of the corrective. Records do not indicate that there was a request received to cancel the maintenance service during this call. We have 2nd record that client contacted us 10/17/18 to report she received service but reported she cancelled the previous month and requesting refund. The PF365 pest maintenance was cancelled effective 10/18/18 and refund processed for the $44 October monthly invoice that was charged to the credit card on file. In addition we processed a refund in the amount of $100 or half off the corrective service as well. We can provide a copy of the agreement if needed that reflects the PF365 maintenance service is $44 monthly invoiced on credit card and service is provided 3 times per year with the client having the ability to call us for unlimited services in between the regular scheduled maintenance services. It is our understanding that we have addressed the clients requests and resolved. Providing half off or refund of $100.00 for the initial service and cancelled the PF365 pest maintenance and refunding the first monthly October invoice in the amount of $44.00.
Requested a copy of termite treatment at my former residence and was told I must pay for inspection to receive the document.
My daughter contact Ehrlich to request a copy of document that details when termite treatment was done on my former residence. The representative said they could not provide this copy (although I had a contract with them at the time of treatment, unless I paid for additional service. M daughter asked to speak to a supervisor and was told one would contact her. She has not been contacted. This is a time-sensitive issue and I need resolution within the next week. This is not the first time Ehrlich has used stalling tactics to avoid their responsibility.
I am seeking a copy of the document that details treatment of termites at my former residence within the last 5 years.
We received an email message from our Customer Service Center on 8/1/18 to indicate (daughter)*** had requested the proof of service for the last termite inspection completed. We emailed the service report from 1/13/17 to the daughters email address on file on 8/2/18 as requested. To our knowledge, there was no indication that our Service Center communicated that there would be a fee and we did not communicate any fees would be involved here at the local Baltimore branch. We responded and provided the requested information as requested. We do have a copy of the original termite agreement from April 1970 if this is what Mr. is now requesting and happy to email him as well.
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked for proof of termite treatment. What they sent was proof of inspection. I want the documents that detail when premises was initially treated and any followup treatments.
My daughter, ***, cancelled termite contract on 11/27 and was told I would get a refund. Have not received it.
My daughter cancelled termite service on 11/27 on my behalf for a refund for the remaining year. She followed up on 12/15, 1/22, 1/31, and 2/12. Ehrlich provided various excuses. My daughter was told the check was mailed on 1/26. It was sent to my former address, but there is a change of address at post office. When my daughter called on 2/12, Raye assured her she would check on the matter and call back the next day. This never happened. My daughter called the post office and was told it would not take 2 weeks to forward to the new address. We need help getting the refund I am entitled to.
I want a refund of $94.12, which I am entitled. I want it immediately, no more stalling! I also want Ehrlich to stop harrassing my daughter with automated messages from their collection center. I owe them no money. She has already complained to them about this. But the calls continue. She just blocked the number today (2/12).
Confirming that I received complaint. I contacted the client to let them know what action steps have been taken to resolve this matter. I have contacted my Accounts Payable department in our corporate office this morning to expedite and resolve. I have requested a check be issued in the amount of $94.12. I explained I would follow up with our client by close of business today on status of refund.
We hired the company for bed bug "remediation" after they treated our house 5 times we still have bed bugs.
Mid June 2017 we had salesman come, inspected house, said we had "minor" bed bug problem & would be "easy" to get rid of. We were told we had a 30 day bed bug free guarantee. We did all the proper preparation as required. They treated 3 times. We still had bed bugs. They came back again and early August after complaints of bed bugs, treated again. Still Bed bugs. We asked them to inspect/treat again, they did & we still had bed bug bites. We complained again and on Sept. 13th they came back again, inspected to tell us we were bug free but, they still treated the house? So, if we were bed bug free why did they treat the house again? They told us in that day they they were "done with us" and that they would not honor any more guarantee. Yes, the next day we had bed bug bites & discovered bed bugs again today. So, can we expect a refund? Why not? This is no guarantee if after 3+ months of treatments we still have bed bugs.
Since we did not get what was "guaranteed" we deserve a refund or an upgrade to whatever service will guarantee we re bed bug free.
A conventional 3 part bed bug service was contracted with this client that included a 30 day service warranty beginning after the 3rd and final service completion. Service warranty for 30 days or thru 8/21/17 as per contract. The services were completed on 6/23/17, 7/7/17 and 7/21/17. In addition, we returned and provided additional services under the 30 day warranty period at no cost on 8/4/17 and 8/14/17. In addition, we returned and performed extra services at no cost on 9/5/17 and 9/13/17 that were outside of the 30 day service warranty. Ehrlich has fulfilled the contract terms and provided services at no charge well over or outside of the warranty period. Due to the nature and biology of bed bugs and potential of reintroduction our bed bug service offering warranty does not exceed a 30 day period. We do offer ongoing bed bug services if the client is interested, however, there would be a service fee associated with the ongoing service.