Thank you for reaching outMr [redacted] reached out to us in regards to concerns with mildew or mold on his windows in his apartmentAfter our onsite tem inspected the unit, we sent a corporate representative over to meet with the resident to discuss the cleaning process and help educate them on things that can be done to help decrease moister in their homeHe also ensured we cleaned the affected areas as detailed by the consulted agency, AP Environmental Although Mr***, understandably, requested it be cleaned he was not pleased that the cleaning process was three hours longWhen he followed up with Kiley with his complaint, he stated he wanted to move out and that his kids had not been feeling wellBased on that statement we felt it was best for all parties, to have the unit's air quality testedWe let him know that this would be the next step and that we would be able to talk about his request to waive termination fees after those results were backWe got those results back and spoke with Mr [redacted] on March 23rd, a day after he submitted this complaintAlthough there were no significant health risks illustrated as explained to us by AP Environmental, the results of one room were slightly higher than normalThe testing agency let us know the type of mold that tested high was the first type of spores that grow, similar to what you see on bread or aged foodBased on these results and Mr***'s concerns, we agreed to let him out of his lease with a day notices and waive his termination feesWe also have scheduled to have his air ducts & carpets cleanedHis security deposit will be eligible for refund once a move out inspection is completedIf you have any further question please feel free to contact us at your convenience Respectfully, Abbey CS***, CAM Regional Manager J.CHart Company, IncCity Center Drive, Suite Carmel, IN 317-819-
Thank you for reaching outMr [redacted] reached out to us in regards to concerns with mildew or mold on his windows in his apartmentAfter our onsite tem inspected the unit, we sent a corporate representative over to meet with the resident to discuss the cleaning process and help educate them on things that can be done to help decrease moister in their homeHe also ensured we cleaned the affected areas as detailed by the consulted agency, AP Environmental Although Mr***, understandably, requested it be cleaned he was not pleased that the cleaning process was three hours longWhen he followed up with Kiley with his complaint, he stated he wanted to move out and that his kids had not been feeling wellBased on that statement we felt it was best for all parties, to have the unit's air quality testedWe let him know that this would be the next step and that we would be able to talk about his request to waive termination fees after those results were backWe got those results back and spoke with Mr [redacted] on March 23rd, a day after he submitted this complaintAlthough there were no significant health risks illustrated as explained to us by AP Environmental, the results of one room were slightly higher than normalThe testing agency let us know the type of mold that tested high was the first type of spores that grow, similar to what you see on bread or aged foodBased on these results and Mr***'s concerns, we agreed to let him out of his lease with a day notices and waive his termination feesWe also have scheduled to have his air ducts & carpets cleanedHis security deposit will be eligible for refund once a move out inspection is completedIf you have any further question please feel free to contact us at your convenience Respectfully, Abbey CS***, CAM Regional Manager J.CHart Company, IncCity Center Drive, Suite Carmel, IN 317-819-