Customer Issue “Blower not working”Solution All air lines to the pressure switch blown out and furnace was functioning properly Explained to customer switch may need to be changed if problem reoccurs Cost $plus tax December 24, Out of heat Solution Changed Regulator, Furnace back on but still intermittent Cost No charge Solution Pressure Switch not closing, Pressure Switch changed Cost $plus tax December 27, Customer Issue “Furnace not working properly maybe leaking fuel” “Not enough heat” Solution Furnace checked working fine no leaks Cost No Charge Note low temperature each day December 26-January was -to -21March 18, Customer Issue “Regulator not working” “maybe something is wrong with your tanks” Solution Furnace checked working fine Tanks and regulator checked pressure fine no issues Notes We did have one call to this address and went out to clear the codes in the customer’s programmable thermostat Customer had it locked out Not sure on the dateIt was no chargeCustomer also had questions about how to make the furnace provide more heat We did not install the furnace and the customer didn’t have any of the manuals for the furnace We referred her to the original installerWe had multiple calls on this account Customer thought her house was too cold This was a very cold and long winter
There is no issue between J.C Merriman Incand [redacted] When [redacted] told us that she didn't authorize the delivery we immediately removed the charge from her accountHer account balance is $She owes us nothing[redacted] sent [redacted] as her representative into my office to discuss any issuesI explained to [redacted] that we put the Kerosene in the tank because we were requested to by the landlordIt is his apartment, his tank and he always has it full when a new tenant moves into one of his apartments.I also explained to [redacted] that [redacted] 's account had been credited and any issue they had should be cleared up with the landlord [redacted] admitted that the fuel tank was full when they moved in and they had agreed to fill it when they moved out [redacted] did say that they wanted to get the security deposit back from the landlord because they were going to need itWe have nothing to do with thesecurity deposit but it makes sense to me that the landlord was probably going to use it to pay forthe Kerosene to refill the tankBut again this has nothing to do with usHe seemed to understand and went homeA little later I received a message that [redacted] was going to come to see me 4:-4:I waited for her until 5:She never arrived.It sounds to me like she was trying to move out without filling the tank as she agreed to and she was angry that she didn't get away with itBut this has nothing to do with usCharles [redacted]
Customer Issue “Blower not working”Solution All air lines to the pressure switch blown out and furnace was functioning properly Explained to customer switch may need to be changed if problem reoccurs Cost $plus tax December 24, Out of heat Solution Changed Regulator, Furnace back on but still intermittent Cost No charge Solution Pressure Switch not closing, Pressure Switch changed Cost $plus tax December 27, Customer Issue “Furnace not working properly maybe leaking fuel” “Not enough heat” Solution Furnace checked working fine no leaks Cost No Charge Note low temperature each day December 26-January was -to -21March 18, Customer Issue “Regulator not working” “maybe something is wrong with your tanks” Solution Furnace checked working fine Tanks and regulator checked pressure fine no issues Notes We did have one call to this address and went out to clear the codes in the customer’s programmable thermostat Customer had it locked out Not sure on the dateIt was no chargeCustomer also had questions about how to make the furnace provide more heat We did not install the furnace and the customer didn’t have any of the manuals for the furnace We referred her to the original installerWe had multiple calls on this account Customer thought her house was too cold This was a very cold and long winter
Customer Issue? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? “Blower not working”Solution? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? All air lines to the pressure switch blown out and furnace was functioning properly.? Explained to customer switch may need to be changed if problem reoccurs ? ? ? ? ? ? ? ? ? ? ? ? Cost? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? $plus tax December 24, 2017? ? ? ? ? ? ? ? ? Out of heat Solution? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Changed Regulator,? Furnace back on but still intermittent Cost? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? No charge Solution? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Pressure Switch not closing, Pressure Switch changed Cost? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? $plus tax December 27, Customer Issue? ? ? ? ? ? ? ? ? ? ? ? ? ? ? “Furnace not working properly maybe leaking fuel” ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? “Not enough heat” Solution? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Furnace checked working fine no leaks Cost ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? No Charge Note? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? low temperature each day December 26-January was -to -21March 18, Customer Issue? ? ? ? ? ? ? ? ? ? ? ? ? ? ? “Regulator not working” ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? “maybe something is wrong with your tanks” Solution? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Furnace checked working fine ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Tanks and regulator checked pressure fine no issues Notes ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We did have one call to this address and went out to clear the codes in the customer’s programmable thermostat.? Customer had it locked out.? Not sure on the dateIt was no chargeCustomer also had questions about how to make the furnace provide more heat.? We did not install the furnace and the customer didn’t have any of the manuals for the furnace.? We referred her to the original installerWe had multiple calls on this account.? Customer thought her house was too cold.? This was a very cold and long winter
There is no issue between J.C Merriman Incand [redacted] When [redacted] told us that she didn't authorize the delivery we immediately removed the charge from her accountHer account balance is $She owes us nothing[redacted] sent [redacted] as her representative into my office to discuss any issuesI explained to [redacted] that we put the Kerosene in the tank because we were requested to by the landlordIt is his apartment, his tank and he always has it full when a new tenant moves into one of his apartments.I also explained to [redacted] that [redacted] 's account had been credited and any issue they had should be cleared up with the landlord [redacted] admitted that the fuel tank was full when they moved in and they had agreed to fill it when they moved out [redacted] did say that they wanted to get the security deposit back from the landlord because they were going to need itWe have nothing to do with thesecurity deposit but it makes sense to me that the landlord was probably going to use it to pay forthe Kerosene to refill the tankBut again this has nothing to do with usHe seemed to understand and went homeA little later I received a message that [redacted] was going to come to see me 4:-4:I waited for her until 5:She never arrived.It sounds to me like she was trying to move out without filling the tank as she agreed to and she was angry that she didn't get away with itBut this has nothing to do with usCharles [redacted]