March 10, [redacted] [redacted] ***,I have attached a copy of the customers invoice and credit card receipt charge.We have not charged the customer for any shipping charges, all he has beencharged for at this time is the item and internet premium fee to buy online.Shipping charges are not charged until the item has been shipped.Below is a copy of an email I also sent to [redacted] making him an offerTo resale the firearm for him in our next auction with no commission charge.Please let me know if you need any other information.Thanks [redacted] Apple Tree Auction [redacted] ***,I have attached a copy of your counties permit law:Yes this permit requires you to receive a gun in your state butagain the firearm has to go to a FFL dealer in your state.You just provide them the permit and they will give you the firearm without a background check.The firearm is then put in there FFL log with your permit number for tracking.We are not trying to be difficult I have spoken to the owner of Apple Tree andwe will give you these other options also.You can provide the required FFL dealer for shipping and we can forward the gun to that location.orWe can resale the firearm for you in the next auction at no commission.Please let me know how you would to proceed.Thanks, [redacted] Apple Tree Auction
***,In response to Dispute ID [redacted] .Customer paid for firearm on 11/10/[redacted] lives in Wake Forest, NC.Mr [redacted] purchased a Revolver [redacted] from us in October 2016.Apple Tree Auction Center holds a Federal Firearms License FFL # [redacted] .Mr [redacted] wanted to the firearm shipped directly to his home which by federal law is not allowed.The firearm by Federal law needs to be shipped to any local FFL dealer in his area of his choice.That firearm dealer will perform a FFL background check and after approval the firearm will be delivered to Mr***.We also offered Mr [redacted] an option of selling the firearm in our next firearm auction at no commission chargeAnd we would send him a check within business days after the auction.Mr [redacted] needs to understand that we follow Federal guidelines so that we can keep our FFL license.Please let me know if you need any additional information.Thanks [redacted] Apple Tree Auction
We are sorry that you were not pleased with the results of the auctionA well-attended auction is the best indicator of fair market valueThe auctions where the items were sold were, indeed, well attended, with over registered biddersAttached you will find the settlements for the items sold
Some of the better items were sold in the Antique auction (such as the dining room and bedroom suite) They were nice quality, and I am certain they were expensive when purchased newHowever, style significantly affects how much buyers will pay for items, even if they were very expensive newBuyers are looking for furniture that has a more pottery barn / restoration hardware lookThis is not what sellers want to hear, but sadly, it seems to be the way the market is
This letter is in response to Claim No ID *** against Apple Tree Auction Center, Inc
concerning an antique Victorian dk beige lacy umbrella with an ivory handle that was never sold with my doll collection and was to be returned to me per letter from you with a reply from Apple Tree Auction
Mark H*** had picked up my antique doll collection around 1st of Dec along with the beige umbrella and other itemsHe should have pictures of all this collectionHe mailed me a black lace umbrella instead of my beige umbrella and I received the weekend.
I called around nine o'clock this morning and asked for Sam that called me on the complaint to Revdex.com but Susie said he was on the phone and would me soonAround noon, I had not heard anything so I called againSusie told me Mark would call me this afternoonIt is now o'clock and they did not call meMark knows my umbrella and I think this fraud sending me the black umbrella/"poor quality) I want my own parasol umbrella or value $I hope you can help me
March 10, 2017[redacted],I have attached a copy of the customers invoice and credit card receipt charge.We have not charged the customer for any shipping charges, all he has beencharged for at this time is the item and internet premium fee to buy online.Shipping charges are not charged until the item has been shipped.Below is a copy of an email I also sent to [redacted] making him an offerTo resale the firearm for him in our next auction with no commission charge.Please let me know if you need any other information.Thanks[redacted]Apple Tree Auction[redacted]
[redacted],I have attached a copy of your counties permit law:Yes this permit requires you to receive a gun in your state butagain the firearm has to go to a FFL dealer in your state.You just provide them the permit and they will give you the firearm without a background check.The firearm is then put in there FFL log with your permit number for tracking.We are not trying to be difficult I have spoken to the owner of Apple Tree andwe will give you these other options also.You can provide the required FFL dealer for shipping and we can forward the gun to that location.orWe can resale the firearm for you in the next auction at no commission.Please let me know how you would to proceed.Thanks,[redacted]Apple Tree Auction
Parasol with ivory handle will be returned to the customer. It was never sold because of the strict government regulations regarding ivory. We will have Mr. H[redacted] deliver it to the customer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted] I assume that rather than return my money they are ok with me publishing a negative review of their business practices which I certainly will do. It appears that other negative reviews of them have been published also. Sorry that I did not read them before I did business with Apple Tree auction. Apparently customer satisfaction isof no concern to them. I do not trust them to deal honestly with me by reselling the item but I have no choice but to allow them to resell it.
[redacted],In response to Dispute ID [redacted].Customer paid for firearm on 11/10/2016.[redacted] lives in Wake Forest, NC.Mr. [redacted] purchased a Revolver [redacted] from us in October 2016.Apple Tree Auction Center holds a Federal Firearms License FFL #[redacted].Mr. [redacted] wanted to the firearm...
shipped directly to his home which by federal law is not allowed.The firearm by Federal law needs to be shipped to any local FFL dealer in his area of his choice.That firearm dealer will perform a FFL background check and after approval the firearm will be delivered to Mr. [redacted].We also offered Mr. [redacted] an option of selling the firearm in our next firearm auction at no commission chargeAnd we would send him a check within 14 business days after the auction.Mr. [redacted] needs to understand that we follow Federal guidelines so that we can keep our FFL license.Please let me know if you need any additional information.Thanks[redacted]Apple Tree Auction
March 10, [redacted] [redacted] ***,I have attached a copy of the customers invoice and credit card receipt charge.We have not charged the customer for any shipping charges, all he has beencharged for at this time is the item and internet premium fee to buy online.Shipping charges are not charged until the item has been shipped.Below is a copy of an email I also sent to [redacted] making him an offerTo resale the firearm for him in our next auction with no commission charge.Please let me know if you need any other information.Thanks [redacted] Apple Tree Auction [redacted] ***,I have attached a copy of your counties permit law:Yes this permit requires you to receive a gun in your state butagain the firearm has to go to a FFL dealer in your state.You just provide them the permit and they will give you the firearm without a background check.The firearm is then put in there FFL log with your permit number for tracking.We are not trying to be difficult I have spoken to the owner of Apple Tree andwe will give you these other options also.You can provide the required FFL dealer for shipping and we can forward the gun to that location.orWe can resale the firearm for you in the next auction at no commission.Please let me know how you would to proceed.Thanks, [redacted] Apple Tree Auction
t there record and see if this is what the price that they sold my dining room set and my bed room setThe price does not look right to me
Customer has been sent $as requested, for the value of the parasolWe hope this closes this matter
***,In response to Dispute ID [redacted] .Customer paid for firearm on 11/10/[redacted] lives in Wake Forest, NC.Mr [redacted] purchased a Revolver [redacted] from us in October 2016.Apple Tree Auction Center holds a Federal Firearms License FFL # [redacted] .Mr [redacted] wanted to the firearm shipped directly to his home which by federal law is not allowed.The firearm by Federal law needs to be shipped to any local FFL dealer in his area of his choice.That firearm dealer will perform a FFL background check and after approval the firearm will be delivered to Mr***.We also offered Mr [redacted] an option of selling the firearm in our next firearm auction at no commission chargeAnd we would send him a check within business days after the auction.Mr [redacted] needs to understand that we follow Federal guidelines so that we can keep our FFL license.Please let me know if you need any additional information.Thanks [redacted] Apple Tree Auction
We are sorry that you were not pleased with the results of the auctionA well-attended auction is the best indicator of fair market valueThe auctions where the items were sold were, indeed, well attended, with over registered biddersAttached you will find the settlements for the items sold
Some of the better items were sold in the Antique auction (such as the dining room and bedroom suite) They were nice quality, and I am certain they were expensive when purchased newHowever, style significantly affects how much buyers will pay for items, even if they were very expensive newBuyers are looking for furniture that has a more pottery barn / restoration hardware lookThis is not what sellers want to hear, but sadly, it seems to be the way the market is
This letter is in response to Claim No ID *** against Apple Tree Auction Center, Inc
concerning an antique Victorian dk beige lacy umbrella with an ivory handle that was never sold with my doll collection and was to be returned to me per letter from you with a reply from Apple Tree Auction
Mark H*** had picked up my antique doll collection around 1st of Dec along with the beige umbrella and other itemsHe should have pictures of all this collectionHe mailed me a black lace umbrella instead of my beige umbrella and I received the weekend.
I called around nine o'clock this morning and asked for Sam that called me on the complaint to Revdex.com but Susie said he was on the phone and would me soonAround noon, I had not heard anything so I called againSusie told me Mark would call me this afternoonIt is now o'clock and they did not call meMark knows my umbrella and I think this fraud sending me the black umbrella/"poor quality) I want my own parasol umbrella or value $I hope you can help me
March 10, 2017[redacted],I have attached a copy of the customers invoice and credit card receipt charge.We have not charged the customer for any shipping charges, all he has beencharged for at this time is the item and internet premium fee to buy online.Shipping charges are not charged until the item has been shipped.Below is a copy of an email I also sent to [redacted] making him an offerTo resale the firearm for him in our next auction with no commission charge.Please let me know if you need any other information.Thanks[redacted]Apple Tree Auction[redacted]
[redacted],I have attached a copy of your counties permit law:Yes this permit requires you to receive a gun in your state butagain the firearm has to go to a FFL dealer in your state.You just provide them the permit and they will give you the firearm without a background check.The firearm is then put in there FFL log with your permit number for tracking.We are not trying to be difficult I have spoken to the owner of Apple Tree andwe will give you these other options also.You can provide the required FFL dealer for shipping and we can forward the gun to that location.orWe can resale the firearm for you in the next auction at no commission.Please let me know how you would to proceed.Thanks,[redacted]Apple Tree Auction
Parasol with ivory handle will be returned to the customer. It was never sold because of the strict government regulations regarding ivory. We will have Mr. H[redacted] deliver it to the customer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted] I assume that rather than return my money they are ok with me publishing a negative review of their business practices which I certainly will do. It appears that other negative reviews of them have been published also. Sorry that I did not read them before I did business with Apple Tree auction. Apparently customer satisfaction isof no concern to them. I do not trust them to deal honestly with me by reselling the item but I have no choice but to allow them to resell it.
Customer has been sent $100 as requested, for the value of the parasol. We hope this closes this matter.
t there record and see if this is what the price that they sold my dining room set and my bed room set. The price does not look right to me.
[redacted],In response to Dispute ID [redacted].Customer paid for firearm on 11/10/2016.[redacted] lives in Wake Forest, NC.Mr. [redacted] purchased a Revolver [redacted] from us in October 2016.Apple Tree Auction Center holds a Federal Firearms License FFL #[redacted].Mr. [redacted] wanted to the firearm...
shipped directly to his home which by federal law is not allowed.The firearm by Federal law needs to be shipped to any local FFL dealer in his area of his choice.That firearm dealer will perform a FFL background check and after approval the firearm will be delivered to Mr. [redacted].We also offered Mr. [redacted] an option of selling the firearm in our next firearm auction at no commission chargeAnd we would send him a check within 14 business days after the auction.Mr. [redacted] needs to understand that we follow Federal guidelines so that we can keep our FFL license.Please let me know if you need any additional information.Thanks[redacted]Apple Tree Auction