J C Power Audio

03/29/14

I walked into this JC Power store on 3rd avenue wanting to buy a sound system for my car. I wanted a complete set up including a subwoofer, amplifier, wiring kit, and custom installation. The owner gave me a total price of $690 for the entire set up including installation. On the receipt it shows I paid for a JL Audio 12 inch W6v3 subwoofer and JL XD 600/1 amplifier. It also shows I paid for a wiring kit and custom installation. He told me he didn't have the JL amplifier in stock but he said he would pick it up on Monday morning (03/31/14) from his other store so when I come in on Monday He would be ready to install the entire system. He said I had to pay that day (03/29/14) so he could install it right away on Monday morning. So I paid the $690 that day (03/29/14) with my debit card.

03/30 Closed on Sunday

03/31/14

I walk into the store in the morning and the owner tells me he doesn't have the JL amplifier I paid for. He said he would put in another amplifier meanwhile. It was another brand and it was used. The amplifier was a different brand named Kicker. He said when he gets the amplifier I paid for in stock he will swap it out. I told him OK, its fine. He took my car to the back of his shop where I had to wait in the front. He finally finished after about 2 hours. First fishy thing I noticed about this transaction is he never gave me the packaging for the subwoofer even though I bought it new. (I went to other authorized JL Audio dealers and they told me he should have automatically given me the packaging for the subwoofer). I thought this was strange but I started driving home. Once I got to my house I started looking at the subwoofer and amplifier. I wanted to make sure the subwoofer I received was the correct one. I paid for a JL 12" W6v3 but as I looked at the subwoofer, I realized he installed the wrong subwoofer. He installed a 12" W6v2. (This is the older version of the W6v3). It was late and the store closed at 7 p.m. so I couldn’t go back that day. I decided I would go back the next day to solve this problem.

04/01/14

I went back to tell the owner he gave me the wrong subwoofer. He responded saying it wasn't a problem, except he didn’t have the correct one in stock. He said he would swap out the wrong subwoofer with the correct one when he gets it in stock because he didn't have it in the store. The owner even wrote on my receipt saying he will swap out the wrong subwoofer with the correct one and he signed and dated it with his signature. Now I have the wrong subwoofer and amplifier in my car. I was getting a little upset because I spent a lot of money on something and I haven’t received it yet. (I’m pretty sure its illegal to charge a customer money for something they never received.) I asked him when will he get the amplifier and subwoofer I paid for in stock and his response was he didn't know yet. In my opinion he responded like this because he already had my money so he didn't seem to care if I got my subwoofer and amplifier.

In between the time period of (04/02/14 - 04/10/14) I went another 3 times to JC Power to ask the owner when my subwoofer and amplifier would arrive. He still told me every single time he didn't know when he would get my subwoofer or amplifier. He had the same rude attitude when I would ask. (Never once did I see him call anybody to ask for my products)

04/11/14

I go to the store once again and this time I didn't go in the store to ask about when I will my subwoofer or amplifier would arrive, this time I demanded the owner to either give me the subwoofer and amp I paid for or give me my full refund of $690 because it has now been almost two weeks and he still couldn't tell me when he would receive my items. Now that he saw I was getting frustrated he called his other store right in front of me to ask if they had the subwoofer I paid for. Now all of a sudden there was one JL Audio 12” W6v3 subwoofer in stock at the other store, he said there was still no amplifier. (I know this was most likely the first time he called or asked about my items). He told me he was going to pick up the subwoofer the next morning at 9:00a.m. and bring it to the store at 10:00a.m.when they open so he could swap it out with the wrong one. I said “OK, I will be here at 10:00 a.m.”

04/12/14

I get to the store at 10:00a.m. and waited until 10:40a.m. because he was late. He finally started unscrewing the subwoofer from the box enclosure so he could swap it out with the correct one. Immediately after he takes out the wrong subwoofer he tells me it's 70% blown and that I blew it out. Without letting me say another word he says I can't replace a blown speaker. I had it for less than 2 weeks and for all I know it could have been used. He installed it in the back of his shop where I couldn’t see where he got the subwoofer from and again I never received the packaging. I told him bottom line is this was not even the subwoofer I paid for and also the amp they installed in my car isn’t even the one I paid for either. He basically was saying I am screwed and stuck with a blown subwoofer. Unfortunately I had to leave immediately after this because I was going to leave the country, so I told him to leave the blown subwoofer in my car and I would come back Monday, which was 04/14.

04/13 Closed on Sunday

04/14/14

I show up to the shop again and the owner acts rude towards me saying, "What do you want now!", because he knew what I was there for. The huge question I had for the owner was why isn’t he going to take the blown subwoofer back? The reason I argued this was because I called JL Audio customer service earlier that morning and I spoke with 2 agents which both told me any JL Audio product I buy from an authorized JL Audio Dealer automatically has a 1 year warranty. So I asked him if he was an authorized dealer multiple times and he would claim he was. I asked one of the JL Audio customer service representatives and they also said he was an authorized JL Audio dealer. Now since he is an authorized dealer, the subwoofer should have automatically had a 1-year warranty but the owner kept insisting that he wouldn’t refund my money nor exchange the subwoofer for a new one. After trying to talk to him for about 2 minutes about the situation, he had no answers for any of neither my questions nor any type of resolution for this problem so he ends up kicking me out of his store. He also threatened to call the cops if I didn’t leave and immediately after that he walked to the back of the store and doesn't say a word. He also threatened that he had cameras in the store, which I thought was great because this way the footage shows that I just wanted my questions answered and he ran to the back of the store after kicking me out. I've never had worse customer service in my life. He had no problem in taking my money but when I had a problem with his product and service he runs away. Basically my main problem is, I never received anything I paid for. I got the wrong subwoofer (used and or refurbished ”not new”) and a used replacement amplifier. After being kicked out I stayed in the parking lot and I called JL Audio Customer Service again. I called to explain my situation and the person I spoke with on the phone was confused to the fact why the owner didn’t take the subwoofer back because JL Audio automatically puts a 1 year warranty on their products. He explained the owner wouldn’t lose any money. After I got off the phone with the JL Audio customer service I went to another authorized JL Audio dealer around the area to get someone else’s input on the whole situation. As I was explaining my situation to another local JL audio dealer, the owner of the shop told me he gets complaints everyday from customers who buy from JC Power. He continues to tell me JC power is known to scam people and sell old refurbished products. He explains this is why their prices are dirt-cheap. Now this is when I connect all the facts and conclude that I was sold a used/refurbished subwoofer. This is the only reason why the owner from JC Power doesn’t want to take the blown subwoofer back. The subwoofer most likely doesn’t have a warranty anymore because it’s too old. There is no other reason why the owner wouldn't take my subwoofer back. This also explains why I never received the packaging for the subwoofer because it was a used one from the back. The owner also made himself look foolish and suspicious when he didn't want to speak to me and automatically kicked me out. I still have the receipt from the transaction and the signature from the owner saying he would swap out the wrong subwoofer with the correct one. The good thing is the owner said he has camera so the footage will confirm everything I said was true.