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J. C. Santy Construction, LLC

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J. C. Santy Construction, LLC Reviews (1)

*** & *** *** did in fact contract us to complete the removal of the existing walk and replace a new basic brushed sidewalk. However, we deny all derogatory comments made by them as they are not true. Per ***'s request, we adjusted our schedule to move his job ahead of
others before him in an effort not to upset him as he was rather rude to us from the start. Their concerns were addressed on May 15th only two days after the completion of the job. Unfortunately, *** is not able to be on every single job every day. No comments were ever made to them that "they shouldn't expect perfection." *** professionally responded to them explaining that the finish was installed correctly, the pitch was where it needed to be given their driveway was feet higher than the sidewalk and that it was sloped correctly given their existing landscape.Attached is a picture of the final product once their concerns were addressed. *** came back and applied a polyurethane sealant caulk along the asphalt where the walk meets the driveway at no additional cost, above and beyond the contract in an effort to satisfy their complaint. At this time he spoke directly to both *** and *** and she stated she was satisfied with the job and saw nothing wrong. She also stated that *** was under some emotional duress stemming from a recent surgery and that was the reasoning for his lashing out at us. Also attached is a copy of the contract and change order they signed as well as our terms and conditions that were provided to them. Initially we did offer them the option for us to install a footing with a brick header, which they did sign for, but later decided they couldn't wait for us to complete this portion and opted to do it themselves. The pavers they placed will not meet up with the sidewalk we poured because they are laying on a sand baseThey did pay us in full so we were under the impression that they had been satisfied The work completed at *** *** *** ** *** ** *** meets and exceeds industry standards. We stand behind our work and will not tolerate these slanderous remarks and accusations. We will be mailing a response letter to the customer as well. Hopefully, this issue can be resolved in a timely matter with both parties. If not, we will be taking legal action. Please let me know if I need to respond on the Revdex.com site or if this will suffice. Thank you for your time and consideration of this matter

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Address: 3184 S Saint Augustine Dr, Pulaski, Wisconsin, United States, 54162-8949

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