J C Whitney & Co

Ordered an item on 1/ On 1/I received an email giving me a tracking number, however the tracking number was invalid I contacted the company for an explanation, they told me it needed 24-hours for the tracking number to update with the shipper, *** JC Whitney's website says that orders are processed and shipped in 2-business days I checked the tracking number again on 1/and it was still invalid I contacted the company again, and was again told it takes 24-hours for the tracking to update She told me the shipping label was created on the and still needs time to be processedI asked the representative how it was created on the 12th when I got an email on the 11th informing me of the tracking number She had no answer and could not help me further She said she would look into the matter and call me back, which she never didCalled JC Whitney again today, 1/14, and talked to Kayleen She gave me the same run around, and I requested to talk to a supervisor She would not let me talk to one, instead told me the item was shipped, and to contact the shipper which is ***I contacted ***, and talked to a supervisor, who told me there was no package attacked to the tracking number, that it was a label printed by JC Whitney, and no package was picked up as of 11:am on 1/I called JC Whitney back and talked to Jayne I again requested to talk to a supervisor, and again I was denied Jayne instead gave me the same run around as the previous two representatives However, Jayne said she would contact [redacted] herself to get more info, and put me on hold WHen she returned, she told me that the package was indeed picked up and on it s way to me however the tracking number was incorrect She said she would do an inquiry to get me the correct tracking number as that is the only way to get info on the packageI asked her if that was true, how did she get the info on the package She had no answer for me, so I asked her again if the tracking number is the only way to get info on the package, and the tracking number is wrong, how can she assure me that the package is indeed in transport? She had no answer I told her JC Whitneys website says that orders are processed in to business days, and it has now been business days since I made the order I again requested to talk to a supervisor, she said none was available and put me on hold minutes later she picked the call back up and said there was still not a supervisor available and said she would arrange a call back from one She took my number and hung up I never got a call back This experience was horrible, and their representatives don't seem to care at all or have any interest in doing anything about it They were quick to take my money though

Within min of placing order I called customer service to cancel and was told it was too lateI made every attempt with carrier to have package returned and not deliveredPackage was left on my front doorNow I am told that I will have to pay $to return itemTheir website states that order could be cancelled before order confirmation page is receivedI think it is horrible a rep would offer me a rebate/ discount on my next orderwhen I make it clear I will never order from this company again

Please accept our sincerest apologies for any trouble or inconvenience we have caused youHowever, our warehouse/manufacturer confirmed that upon inspection, the part you returned looks like installed, has scratches, scuffs and one of it has crack; hence, we have returned the part to you and refund has been deniedOur Policy, "We accept returns within calendar days of receiptAs long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your returnThe following items may not be eligible for return: Parts that have been installed, welded, modified, cut, molded, mounted, etc." Kindly let us know if you have other questions by calling our Customer Service Team at 1- [redacted] Again, we apologize for the inconvenience Thank you

Complaint: [redacted] I am rejecting this response because: The product is poor quality and doesn't work properly regardless of return window Sincerely, [redacted]

I purchased a brake pedal pad online and it did not fit my carThe company fails to say that the part is for a manual car, not an automatic oneI have emailed them several times to get a refund and the company takes a long time to respondIn addition to that, they have sent me two emails asking me what the problem is, I responded promptly, and I still haven't gotten an answer on how to return the part and get my money back Awful business

Initial Business Response / [redacted] (1000, 13, 2014/10/17) */ Please accept our sincerest apologies for any trouble or inconvenience we have caused youHowever, as confirmed with the manufacturer, they can't take the part back as they don't warranty sound, only manufacturing defectsThe part you have ordered is an aggressive sounding kit and the sound that you are hearing is the drone that most of their American Thunder exhaust systems make at lower RPM levelsThat is why they also offer the quieter Force II systems for less interior sound Per part description on our site, "Flowmaster exhaust systems are unmatched in the industry in terms of fit, quality and performanceFlowmaster Force II exhaust systems are available for those who are looking for maximizing performance but with a mild, subdued tone that won't wake the neighborsFor those who want their beast to be heard, there's FlowmasterâTMs American Thunder seriesFlowmaster American Thunder Series Exhaust Systems deliver an aggressive exterior sound level and a moderate interior tone that is suited to the enthusiast who wants to be heard." This order was placed online and we only delivered what was ordered Thus per the manufacturer, to resolve the problem with the part, you may add a small resonator to each inlet pipe before the muffler to help cancel out some of the droneAnother would be to add a sound deadening material, like Dynomat, to the interior to absorb the droning sound frequencies and keep them from reverberating through the cabKindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience