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J. Carroll Asphalt

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Reviews J. Carroll Asphalt

J. Carroll Asphalt Reviews (20)

Complaint: [redacted] I am rejecting this response because:This is in response to Mr C [redacted] reply, he is a total liar, he didn't do a thing , there were two Mexican guys did the patch and they put in two holes, I wish you could come see it! I will take pictures today, it's terrible and if that's the way he does business then I feel sorry for himAs for my leg, yes I had a total knee replacement and I'm years old and yes I try to walk my little Pomeranian a little each day with a cane it's very hard but I don't go far and it's good exercise for me and dogIn fact I think I'll go get [redacted] the chief of police here to come take pictures and send to you! Ask him how far I walked? He won't know cause he's a lazy bum that rides around and gets jobs while the guys do the work, he will never get any more work in the neighborhood I live! Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

I’m not whining about nothing I had to haul material miles out there to a muddy mess of a road I got three big rigs stuck and had to get them towed out and it says right on my contracts eny repairs done other than j Carroll voids all warranties I am offering to give a free sealer on the driveway for her that is the best I can do I can’t give half of the money back

Well there is not a hole lot we can do now and I stand by my first statement she just has Byers remorse just a cheap ladie and I will come fix whatever she is talking about next season it is to cold to do it now

The gentleman that has sent you guys the complaint has already disputed the charges on his credit card and never gave us a chance to fix it so how my supposed to give him a 50% Refund if he already has his money back the asphalt plants are closed and is soon as they open up I’m going to fix
his job site so I’m not sure what I’m supposed to do here

Complaint: ***
I am rejecting this response because:
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

I James C*** patched all holes with hot mix asphalt and sealed the driveways with oil sealer the gravel on the back porch I cleaned up personally with a broom the lady with the bad knee was out walking her dog so she must b in better shape than claiming it was a complete job just a dead
beet I am a licensed contractor in the great state of New Mexico and from what I can see her son is now a professional asphalt guy so no I will not refund her money thanks

Complaint: ***
I am rejecting this response because:MrC*** continues to be less than candid in his response He is complaining about the distance he has to bring material. Secondly, his truck were not on a muddy road, they were never stuck and no tow trucks came into the subdivision to tow them out That is a lie He even tried to sell the excess material to some of my neighbors.He never offered to do anything for free except grind the stump He said could seal it for $or I could call someone else out and they would charge me $8000. So far as his warrantee, he initially said he would s3nd it to me, then when I called and asked for the warrantee, he said there wasn’t one for this material I found this company to be less than honest in its dealings with the customer, in their product representation and in their pricing I would not recommend this company
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted]
I am...

rejecting this response because:I have no written contract. He begged and begged for us to accept his deal after me telling him No. He wanted to talk to my wife. The job he did without my approval is a terrible job. He slandered my race. He also threatened me and my family. I filled a police report because of the nature of his threat. He needs to stay away from my private property.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

That guy screwed me out of my money I never got paid for the job so I’m not fixing the fences and I’m not given him a no warranties on my lawyer is going to sue him for the rest of my payment so that guy can leave me alone and I will not be speaking with him no more

This is the owner of Jcarroll asphalt I have tried to get a hold of the customer 5 times they got in contact with the Revdex.com and never even tried to call me to resolve the problem I have left 5 voice mail for them still no call back so I have tried to resolve the complaint but still no call back

Complaint: [redacted]
I am rejecting this response because: When I complained to J.C[redacted] about holes in the driveway caused by the vehicles, J. C[redacted] sent his brother out the next day to look at the problem. After his brother looked over the holes in the driveway he concurred that it would be repaired. When I asked what they planned to do to repair his response was that they would fill the holes with asphalt than use tamping equipment to tamp down the holes and then finish off with a better sealant. When they came out to repair, they did not have any additional asphalt for the holes. I watched his helpers put sand in the holes that they were getting from next to the driveway. They also had no equipment to tamp down the holes and I didn't see anyone put down new and better sealant. When I saw what they had done or actually not done I started to go out to ask  why they did not repair the driveway the way they  told me they would they all jumped in the truck and drove off. I've already gave him the opportunity to correct  his job. Why would I expect anything better. And for his current comment about informing me about the asphalt, that was only told to me when  I called complaining about the the way  the repair was done   He said I would get holes in the driveway, but if I would drive over them for  several months they would blend in. Had he told me that before he got the job I would never have agreed to spend $5500.00 and end up with a driveway filled with holes and patches. So to recap. They already came to repair and I explained how they handled that. And J. C[redacted] offering to come to repair this job is only because of his trying to redeem himself with Revdex.com. 
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

I’m not whining about nothing I had to haul material 130 miles out there to a muddy mess of a road I got three big rigs stuck and had to get them towed out and it says right on my contracts eny repairs done other than j Carroll voids all warranties I am offering to give a free sealer on the driveway for her that is the best I can do I can’t give half of the money back

I offered to come out and fix it this spring and she said no my  neighbor is renting a stump grinder so call me in the spring I said that’s fine as far as the price goes I had to have the  material hauled all the way from Las lunes I will put a free seal on for her at best if she is...

interested please have her call me thanks

Complaint: [redacted]
I am rejecting this response because: he is as untruthful in his response as he was initially.  Offering to fix something that is unfixable is not a solution. He wanted an additional 30,000 dollars to ‘fix’ the problem.  Why would I give him more money when he was so untruthful to start with.  He did offer to come out and grind down the stump.  However, it doesn’t change the washing out problem.  The product would continue to wash out.when he gave me the price, I told him I would think about it.  Him whining about bringing the product all the way from Albuquerque, isn’t really relevant since he is advertising all the way through Cibola County.  This company is dishonest or oncompent at the very least.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]well I spoke to my credit card company for an hour yesterday and here is the reference number for the money that was issued back to your business account  account on December 9 2017 reference # [redacted].  and the authorization code is [redacted] so the money was issued back to your company.

Well I spoke 3 times to the Credit card company and I have not received any money so the money is lost somewhere I guess we need to figure out where the money is because I sure don’t have a credit card company claims you have it And as far as the asphalt plant opening in the spring I do not have a set date yet but as soon as it opens and I can get up there to your job site I will come up and fix it like I’ve told you several times on the phone but as far as me taking the money I don’t have it I’m not lying to you and got no reason to lie to you I want my 3400 as much as the next guy does he was only supposed to take 1700 you took 3400 so as far as me have an upper hand on something I don’t I don’t have no money

Complaint: [redacted]
I am rejecting this response because:I did dispute the charger with my credit card company and the the dispute did not go in my favor and the money was returned to the company. I attached two photos of the letters that where sent to me by the credit card company showing that the money was infact returned.I understand that the asphalt plants are shut down for the winter and nothing can be done till spring. Im a little uncomfortable that the Asphalt company has my money and that I'm just supposed to take there word that they will come back and fix it in the spring. Contacting the company has been a challenge hard to get ahold of. And when I do get ahold of some one for the most part I get something along the line of  “ let me look into it and get back to you” And them never here back. To resolve this matter I feel that asking for 50% of the money be returned until it can be fixed in the spring is not unfair.  Im also willing to accept a letter of guarantee with an approximate date in the spring time when I can expect to have the asphalt fixed. I just need something other than their word. 
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

I will come back out and fix job for him just like I said I would he want to be out there on the spot I could not do that but as far as a refund goes that will not be happening he purchased recycled asphalt not hot asphalt I made that perfectly clear from the beginning So if he wants the job...

fixed I will be glad to do that I just feel that he has buyers remorse

First off I'm not trying to redeem myself with the Revdex.com second off I would like to fix a job and third he is a very rude individual and I've offered twice to fix a job for him if he does not want me to fix a job I don't know what to tell him I've offered to fix it I'm not giving a refund I will fix a job for now

Complaint: [redacted]
I am rejecting this response because:This is in response to Mr C[redacted] reply, he is a total liar, he didn't do a thing , there were two Mexican guys did the patch and they put in two holes, I wish you could come see it! I will take pictures today, it's terrible and if that's the way he does business then I feel sorry for him. As for my leg, yes I had a total knee replacement and I'm 69 years old and yes I try to walk my little Pomeranian a little each day with a cane it's very hard but I don't go far and it's good exercise for me and dog. In fact I think I'll go get [redacted] the chief of police here to come take pictures and send to you! Ask him how far I walked? He won't know cause he's a lazy bum that rides around and gets jobs while the guys do the work, he will never get any more work in the neighborhood I live!
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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Address: 7820 Enchanted Hills Blvd. Ste A Box 259, Rio Rancho, New Mexico, United States, 87144

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