I am rejecting this response because: My itinerary does not provide detailed information of any kind regarding cancellation or feesI have my itinerary saved in email and none of that information is providedRegardless of not purchasing insurance, my concerns are validInsurance is irrelevant when we are speaking on the value of human life which is worth more than $cancellation feeThis business should operate on good judgement and principal and should be more than willing to work with usAgain, I do not haveany contract that provides any information on cancellationI will continue to file complaints with the necessary people until this situation is remedied
I am rejecting this response because: I was never offered insuranceThe agent is saying that I opted not to buy insurance because I did not include it in the cost of deposit. I also don't recall her sending me an email asking me if I want to purchase insuranceI did not see the email until she forward it to me todayFurthermore , she cannot prove that I declined the insuranceShe states that the contract is $per person to cancel but in previous conversations she told me $Her information is not consistent and I would like a refundMy next step is to file in small claims court since they want to make this difficult
I am rejecting this response because: My itinerary does not provide detailed information of any kind regarding cancellation or feesI have my itinerary saved in email and none of that information is providedRegardless of not purchasing insurance, my concerns are validInsurance is irrelevant when we are speaking on the value of human life which is worth more than $cancellation feeThis business should operate on good judgement and principal and should be more than willing to work with usAgain, I do not haveany contract that provides any information on cancellationI will continue to file complaints with the necessary people until this situation is remedied
I am rejecting this response because: I was never offered insuranceThe agent is saying that I opted not to buy insurance because I did not include it in the cost of deposit. I also don't recall her sending me an email asking me if I want to purchase insuranceI did not see the email until she forward it to me todayFurthermore , she cannot prove that I declined the insuranceShe states that the contract is $per person to cancel but in previous conversations she told me $Her information is not consistent and I would like a refundMy next step is to file in small claims court since they want to make this difficult