It is unacceptable that the freight company missed their delivery appointments. I am very sorry that happened.Concerning the damage to some of the parts, if you had refused the shipment because of damage, it would be no problem. We could have sent you new desk or given a full refund. But since it...
was accepted, our remedy is to send you, for free, ALL the new pieces to replace the damaged pieces you received. So you would have a 100%, new condition desk.If you don't want that option because you don't want the desk anymore, we can accept the return back. But it's considered buyer's remorse, so we'd need you to pay to ship it back. We would however, be willing to pay for part of your return shipping, as a goodwill gesture because of what happened with the freight company.
Hello:We are sorry to hear about the damage that occurred when you were assembling it. I can assure you, we have assembled this item several times and it is not wobbly at all. Our showroom one is also very solid. So, you didn’t put something together correctly during assembly. That’s OK. We can...
help. Our method of helping is to have free replacement parts sent to you so that you can put it together the right way.We can’t take back open / assembled items, though. This is because they can’t be shipped back to us that way. And, if you were to completely disassemble it and ship it back, that doesn’t work either. It would go from having one or two damaged pieces to having 20 by the time we get it back. That’s because the Sauder factory packs these so precisely and tightly, with extra edge protection, that they can avoid shipping damage. It would get completely damaged if it were shipped back to us without Sauder’s precise packaging.So, please call Sauder 800-523-3987. They won’t be able to give you a refund. Do not ask for a refund. Instead, explain what happened when you were assembling it and ask them to help you determine which parts may have been damaged. They will send you new, free parts so that you can finish putting it together the right way, so it is solid.Regards,John
It is unacceptable that the freight company missed their delivery appointments. I am very sorry that happened.Concerning the damage to some of the parts, if you had refused the shipment because of damage, it would be no problem. We could have sent you new desk or given a full refund. But since it...
was accepted, our remedy is to send you, for free, ALL the new pieces to replace the damaged pieces you received. So you would have a 100%, new condition desk.If you don't want that option because you don't want the desk anymore, we can accept the return back. But it's considered buyer's remorse, so we'd need you to pay to ship it back. We would however, be willing to pay for part of your return shipping, as a goodwill gesture because of what happened with the freight company.
Hello: If you send the open item back to us, we will refund your purchase. Please see the attached for return instructions.Thanks
Hello:We are sorry to hear about the damage that occurred when you were assembling it. I can assure you, we have assembled this item several times and it is not wobbly at all. Our showroom one is also very solid. So, you didn’t put something together correctly during assembly. That’s OK. We can...
help. Our method of helping is to have free replacement parts sent to you so that you can put it together the right way.We can’t take back open / assembled items, though. This is because they can’t be shipped back to us that way. And, if you were to completely disassemble it and ship it back, that doesn’t work either. It would go from having one or two damaged pieces to having 20 by the time we get it back. That’s because the Sauder factory packs these so precisely and tightly, with extra edge protection, that they can avoid shipping damage. It would get completely damaged if it were shipped back to us without Sauder’s precise packaging.So, please call Sauder 800-523-3987. They won’t be able to give you a refund. Do not ask for a refund. Instead, explain what happened when you were assembling it and ask them to help you determine which parts may have been damaged. They will send you new, free parts so that you can finish putting it together the right way, so it is solid.Regards,John