J. Crew Group, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:the business has not provided any resolution outside of an apology in regard to misleading and advertising that could have been avoided with three simple words on such advertisement Also *** *** does not address the fact that a J.Crew associate by the name of Kim B stated in writing on 3/**/that a member of store leadership would address the matter and which never happened despite my follow up and prior to contacting the Revdex.com of NY Furthermore *** *** refers to an incident at another J.Crew location in Pleasanton that occurred nine days later on 3/**/in which two J.Crew female associates refused to redeem a J.Crew gift card in the amount of $for cash in violation of both California law and J.Crew's public policy While the resolution of such issue required the assistance of consumer protection government agencies including the California Attorney General's Office, I received $approximately days after I was entitled to receive such amount and which I also believe is not necessarily a reasonable time frame That said, I am no longer a J.Crew e-mail subscriber nor customer of such convenient locations in *** *** or Pleasanton so unless *** *** has anything else to say or offer outside of an apology for the lack of snacks at a J.Crew event advertising snacks during business hours, I don't mind hearing it Otherwise I don't want to waste my time as well as that of the Revdex.com of NY as I no longer consider myself a customer of such J.Crew locations
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please accept this in response to your letter to J.Crew, dated 5/**/17, enclosing the complaint filed by *** *** with your office (case #***)We apologize for any frustration *** *** has experienced in regards to her recent store visit, and we have contacted her to resolveWe invite
*** *** to reach out to us directly at [email protected] if she has any additional concerns so that we may investigate furtherSincerely,Emily D***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We apologize for the delay in addressing [redacted]'s complaint regarding the lack of cookies at our [redacted] store. While our team was working with him to resolve a concern of his regarding another of our stores, this experience was unfortunately left unaddressed. As previously stated, we're working to ensure better preparation from a supply standpoint for future events, but it should be noted that at all such events, refreshments or other giveaways are only available while supplies last. We're always available at 24-7[redacted] for any specific questions [redacted] may have. Best, Walt W[redacted]J.Crew

Revdex.com:At this time, I have not been contacted by J. Crew - Retail regarding complaint ID [redacted].Sincerely,[redacted]  Company never attempted to resolve problem - nor issue refund, in any manner, at all.It was their history & practice to treat matter dishonestly -...

as was prior to Revdex.com filing.

Revdex.com:At this time, I have not been contacted by J. Crew Group, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Please accept this response to complaint ID [redacted], filed by [redacted] on 1/**/17.We apologize for any frustration [redacted] has experienced with her recent return and appreciate her bringing this to our attention. We've already followed up with the customer directly to resolve.[redacted]...

[redacted] is always welcome to contact us at [redacted] with any concerns.Best,Walt W[redacted]J.CREW | Madewell[redacted]

Please accept this in response to the complaint (#[redacted]) filed by [redacted] with your office.We apologize for [redacted]'s negative experience in our store - sometimes attendance to a special store event will be higher than expected, and our supply of snacks or promotional items will be...

depleted early in the day. We've shared this feedback with the relevant teams, and are working to ensure a better experience from a supply standpoint for similar events in the future.We invite [redacted] to contact us directly at [redacted]hould he have any additional concerns in the future.Sincerely, Walt W[redacted]J.Crew

Revdex.com:At this time, I have not been contacted by J. Crew Group, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]   Please accept this letter in response to your letter to J.Crew, dated 12/**/16, enclosing the complaint filed by [redacted] with your office.   We apologize for any frustration [redacted] has experienced with her recent order from...

J.Crew.  The issue has since been resolved. We invite [redacted] to contact us directly at 24-7@[redacted] if she has any additional concerns so that we may investigate further.   Sincerely,     Lauren H[redacted] J.Crew Customer Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 J.Crew has not actually addressed the matter outside of an apology and written remarks that feedback will be shared with relevant teams, and they are working to ensure a better experience.  The advertisement itself was misleading as there was no indication that supplies of snacks are limited and [redacted]'s response merely provides an apology 54 days after the event itself, 54 days after my initial complaint on the day of the "Saturday Series" event on 3/**/17, and 54 days after an apology from a J.Crew representative by the name of Kim B on 3/18/17 that "wants to make sure we do everything we can to make your experience a positive one again" and "promised a response by email from store leadership regarding these incidents as soon as possible."  While I don't know whether [redacted]'s response is considered to be that of store leadership and 54 days is considered to be as soon as possible for those employed in leadership positions at J.Crew, it doesn't appear to address the matter outside of an untimely apology that was brought upon by contacting the Revdex.com and the Revdex.com's involvement in the matter.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: After purchasing an iPhone case from J. Crew a few months ago, the product has not lived up to its standards, and has caused my iPhone screen to shatter. Each of the corners of the case have broken off, and despite trying my best to put them back together, it has failed. Today, the faulty case allowed my iPhone to fall out of its case - a case that is supposed to be stable and protect my phone - and fall to the ground, shattering my screen. The phone case still rested in my hand. Now, I have a shattered screen which will cost me $199.00 to repair from Apple, as well as a broken phone case that I spent around $30 on from J. Crew. I sent J. Crew customer support an e-mail with my situation including pictures of the damage to the phone as well as the faulty phone case.Desired Settlement: I would like to be refunded the money I have to spend now to repair my phone and for the case which I purchased, believing that it would keep my phone in place. I have to spend $200 on a new screen for which I did not even drop. The faulty case allowed my phone to slip right out onto the ground, shattering my screen. This is unfortunate, because I have always had good experience with the clothing and products from J. Crew. Thank you.

Review: I returned clothing to J.Crew due to warranty related issues. J.Crew is refusing to issue a refund (all paid for by gift cards) or return the clothes. J.Crew has held these clothing goods for a year now and claims that they need me to contact them to provide them with my home address to ship it back to me. It was a considerable investment and I would prefer to receive either a cashiers' check for the full amount or a gift card for the full amount. I do not wish to have these clothing items returned because they are unwearable and would cost even more for me to have them repaired. I am currently not working and could not even imagine the cost associated with repairing the items (if it is even possible).

The clothing that I returned to J Crew were high end items like suits, cashmere sweaters, etc., many of which were never worn. They keep trying to hide behind their warranty but the policy on their packing slips states that they guarantee their clothing against defects. Another claim is that this is normal wear and tear. I was not employed during the time that I had these suits. They were never worn, except one which the zipper on the skirt bent in just the few hours that I wore it. The clothing literally fell apart and these were not inexpensive garments. I dry cleaned a blouse (which is recommended in the instructions) and the blouse shrunk at the dry cleaners. The dry cleaner was shocked and let me know about it. This had never happened before with them. When a blouse costs $150 you would expect it not to shrink when you are following the directions right on it's label.

I purchased other items in one of the J.crew stores which have exceeded my expectations and convinced me that the problems with the clothing I sent back should be covered under the warranty. This clothing that I am currently using was acquired in the store and I was able to try on the item (or similar items) to get an idea of how they fit. The material and quality is good and is what I always liked about J.Crew. The items that I returned were not available in the store and I had to rely on the advice of the sales people (which I would not recommend).Desired Settlement: I just want a cashiers's check or gift card for the amount of the clothing in their possession. The first return is for $9000, the second $3000 and the third is for $1300.

Consumer

Response:

At this time, I have not been contacted by J. Crew Group, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I made a purchase at JCrew Retail store on March ** 2014. Two days latter I found the items I purchased has been further marked down. As my purchase was final sales, I called J Crew cluster mer service to see whether I'm eligible for further price adjustment. The answer was YES after I provide all my receipt information. I took my purchased items to chestnut hill mall JCrew store to do the price adjust according to the direction via customer service representative. But the [redacted] rejected my request and said the price adjust only apply to full price purchase within 7 days. According to the customer service representative I called earlier the adjustment can be applied to final sale item within 30 days. And I called the customer service again, one other representative whose name is [redacted] said one other version of price adjustment policy to reject my request. How come one company has so many version of policy to take advantage of consumers rights?I have been a royal JCrew customer for years. This experience really makes me to re think my choice.Desired Settlement: I need a apologize and explanation from JCrew for all the confusion their bad customer service brought to me and for their wasting my time to give wrong information.

Consumer

Response:

At this time, I have not been contacted by J. Crew Group, Inc. regarding complaint ID [redacted].

Sincerely,

Review: The purpose of this complaint is for assistance for a FULL REFUND OF ALL MONEY PAID, not merchandise credit.

[redacted] address on the complaint form is the physical location of the retail store that holds all the merchandise – 8 items - since 12/**/15 by “travis leach.”

The [redacted] retail store took and holds to this day ALL 8 items - item number [redacted] – deliberately used nasty bullying, nasty discrimination, aggressive racism, intimidation, dishonesty, intentional abuse, lacking any ethics – refusing refund of the prices of the 8 items paid.

Several emails including order numbers and receipt details were sent to the company 12/**/15 and 12/**/15 - no responses at all whatsoever, until a notice from them refusing refund.

1/8 items entirely defective; 7/8 items all in exact delivered, original, manufacturer packaged condition - price tags never altered whatsoever. All 8 items are presently held at the [redacted] retail location.Desired Settlement: FULL REFUND OF ALL MONEY PAID ON THE 8 ITEMS, ITEM NUMBER [redacted]. NOT MERCHANDISE CREDIT.

Consumer

Response:

At this time, I have not been contacted by J. Crew - Retail regarding complaint ID [redacted].Sincerely,[redacted] Company never attempted to resolve problem - nor issue refund, in any manner, at all.It was their history & practice to treat matter dishonestly - as was prior to Revdex.com filing.