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J. Crew

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J. Crew Reviews (3)

Please accept this letter in response to the complaint filed by [redacted] . We apologize for the continued frustration Ms. [redacted] has experienced. We have gone ahead and removed the funds from the third gift card and have issued a refund to her J.Crew credit card. The refund should post to Ms. [redacted] ’s J.Crew credit card in about 2-3 business days and she is welcome to dispose of the gift card. As always, Ms. [redacted] is welcome to contact us directly at [redacted] with anything that we may help her with. Sincerely, [redacted] J.Crew Customer Advocate

Review: I placed online order 1041179253 with the merchant J. Crew Group and submitted payment using PayPal. All items from this order were mailed back to the merchant in new, unworn condition within one week, so they were eligible for a full refund, per the merchant's return policy. I have received two partial refunds, but one of these related to a different order, and I still am owed a credit to my PayPal account in the amount of $1160.42. The merchant states I indicated I returned some of the items to a retail store - but that was not in regards to order 1041179253. I do not have the merchandise in my possession as it was returned back in June 2012, and still need to be refunded for these returned items. The company has failed to honor their clearly stated policy regarding refund. Thank you.

On 4/17/13, customer notified the that the complaint is resolved.



We have been in direct contact with her and have resolved the order inquiry. She is always welcome to contact us directly with any additional inquiries. We're always available at [email protected] or [email protected]



J. Crew

Review: I placed an online order for $793 dollars and while checking out I noticed that the website had my old address. I updated it, it saved in the billing field and I clicked same as shipping. It populated the same address and I submitted the order. A few days past and no package. I then decided to check the tracking info and it stated that it was delivered to me at my old address and that I signed for it, when I did not. So now I'm out of a package of items that I was expecting as well as my money.Desired Settlement: Refund or reorder of the items.



We apologize for any frustration Ms. [redacted] has experienced with her recent purchase. Our records show that on 10/13/14, she was issued a refund for the entire order and it being reshipped to her at the correct address. We ask that Ms. [redacted] continue to respond to any attempts UPS may make to contact her in regard to the original shipment.

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Address: 525 Westfarms Mall, Farmington, Connecticut, United States, 06032-2635


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