J C's Automotive Custom Care

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LIC provides medical billing management services on behalf St. Paul Radiology PA. As such. I am responding to your inquiry on their behalf. It is our mutual goal to provide...

accurate and timely billing services In a satisfying manner to the patients of St. Paul Radiology PA.Our review of the patient's account has resulted in these findings:On the account for Stephanie, date of service 03/13/15 the patient was responsible for a balance of $16.37 per patient'L insurance company. For date of service 09/14/15, the patient was responsible for a balance of $29.65 per patient's insurance. For both dates of service the total balance due by patient was $46.02. The patient made four payments on tris account.-$17.00,ccount;$17.00, $16.05, $13.60 and $16.05 which totaled $62.70. The patient payment total of $62.70 minus patient responsibility of $46.02 generated a refund of $16.68 to patient. On account for Stan, date of service 04/03/15 per the patient's insurance the patient wasresponsible for a balance of $16.05. The patient paid balance of $16.05.As a result of these findings, we have taken the following corrective actions:The patient's refund check will be mailed Out on 2/1/16 for $16.68.We apologize for the inconvenience this has caused Stephanie Hasiak. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at [redacted]Renee [redacted]ManagerZotec Partners11460 N. Meridian Street, Ste 200Carmel, IN 46032