J & D Builders

Complaint: [redacted] I am rejecting this response because: Aloha Revdex.com and Mahalo for your effort in resolving my complaint, but, I am declining J&D’s offer and do not want to withdraw my complaint with Revdex.com As I continue to work with Revdex.com, I will concurrently file a complaint to the Department of Commerce and Consumer Affairs, Regulated Industries Complaints Office (RICO), which is primarily due to the responses received by J&D Although I appreciate J&D’s timely response, I do not accept their compromise/offerThe responses received from J&D further validates the trust that I lost with this company due to my concerns with their lack of work ethics and integrityFor me, alerting consumers on this companies thought process is more important than monetary restitutionHopefully this dialogue will help consumers in their decision processI also hope J&D re-evaluates their responsibilities to the consumer I just retired from the military after serving yearsNot only was I brought up in a family that instilled strong values of Aloha, it was further reinforced by the militaries values such as: Integrity First, Service before Self and Excellence in all we doI’m sadden to see these basic core values are lacking with J&D, although, I believe they could get there in timeThe last thing I expected in the first months of my retirement was to get hit with a $29,bill so soon after retiringAs a result, I am being forced to cash out one of my annuities to pay this unexpected cost which comes with an $8,surrender chargeThis loss income equates to approximately months of my planned budgetYet, I am not asking for anything more than what I paid J&DI’m asking for restitution for their negligence and breach of contract which in my opinion was further validated by their responseBelow is my rebuttal to their response and why I’m declining their offer: The absence of flashing on your deck roof: aI hired a General Contractor (J&D) and expected that the buck stops with that individualI did not hire nor had any interaction with West Oahu Roofing, J&D hired them as they know their reputation, managed their work hours, oversaw materials used, etc, I totally entrusted this to J&D as a General Contractor which is why my communication was primarily with J&DI expected J&D to advise me and keep me abreast of what the pro’s and con’s would be for this jobSo, for J&D to say ‘flashing falls under a roofer’s jurisdiction, so I would not have been the one to recommend or not recommend it’ , I don’t buy that and it’s this way of thinking that seriously concerns me as a consumer/customerJ&D is shirking their responsibility and not owning up to being a General ContractorIsn’t the job of a General Contractor to be on top of everything while also being well versed in all parts of the job so as to recommend or not recommend different aspects of the job to their customers? Is this not what they allude they do in their website? I expect a high level of ‘attention to detail’ from a General Contractor and it’s clearly apparent J&D doesn’t view the role of a General Contractor as I doConsumers need to know this as I’m now paying the price for it The absence of a slope of your deck: aJ&D brings up a good point regarding the work on my posts which occurred around the Sep timeframe, I didn’t think of thatThat being said, there are no (and never has been) posts by our downstairs bedroom which is the area where I initially found the wood rot fascia and then later was told about the level deckHopefully as I work with RICO we will get the answers to a lot of questions such as, 1) the area where the posts are, did these new posts cause the level deck? 2) how long would it take for pooling water (due to a level deck), to do all the wood rot damage that was found on my deck?, and 3) why is the wood rot on the rest of the fascia along the deck consistent with the wood rot on the fascia where there are no posts? I would venture to guess it’s due to a combination of flashing not installed (nor offered to me), and the deck being levelAnother serious area of concern is that the railings were easily coming out of the wood rotted fascia which as you can imagine is a huge safety concernI’m just thankful we didn’t have anyone lean on these railings and possibly fall off The wood rot on your deck roof: aMahalo for J&D’s explanation as this is good to knowI do my best in maintaining my home as I hope to spend the rest of my life hereI can only imagine what would’ve happened if I didn’t accidentally wash off a piece of paint from the fascia and discover the wood rotThe extent of the wood rot found is an example of an ‘accident waiting to happen’Who knows how much longer it would’ve been till something would’ve failed on my deck due to the wood rotMy concern with J&D’s response on this area is that it appears they are under the illusion they did good work because the damage that was occurring to my deck went undetected for years and their acceptance of mistakesThe following is an excerpt from J&D’s response to me ’Good work on a deck can be expected to last between 10-years and would have to be replace an/or repaired irrespective if mistakes were made..’ My questions to this, is it in the 10-years to find wood rot so extensive that it requires a total teardown and rebuild? From J&D’s response, I can’t help but feel they are ok with mistakes as long as it goes undetected in the first yearsAs an example, I trusted J&D and wonder how is one expected to find out a huge mistake such as their installation of ½ inch plywood vice what our contract called for, 5/inch plywood under the 10-year timeline? Same holds true for the flashing and level deckI don’t believe I would be facing the extent of my replace/repairs if flashing was installed, if there was a slope on the deck, and if J&D used the 5/inch plywood per our contractMy opinion, J&D put my family in harm’s way and his response/thought process on this area is concerning, to say the least The use of ½ inch plywood instead of 5/inch plywood on your roof deck: aI have pieces of the plywood and pictures of the plywood that shows the ½ inch plywoodI also have [redacted] Construction and Painting to validate the ½ inch plywood along with every other findings in my complaint In closing, Mahalo Revdex.com for your helpI will seek out RICO and provide them with pieces of wood rot, numerous pictures of the wood rot, pooling water, and the ½ inch plywoodIf required, the current contractors, [redacted] Construction and Painting, will provide statements upon request Aloha, [redacted] * [redacted] Sincerely, [redacted] ***