J D Byrider

At this time, the position of the J.DByrider/CNAC franchise has not changed.Thanks,J.DByrider/CNAC Customer Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] I am rejecting this claim because I actually pulled up my credit report and jj byrider was on my credit report and the salesman was very rude n unproffesional and there guarntee qas not a guanrntee they are advertisment and a scam and want you too pay high ammounts for a car when they say they work with your budget and they actually dont Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

[redacted] ***, we have reviewed this matter with the full cooperation of the J.DByrider [redacted] *n question [redacted] *** is upset regarding his vehicle As a result, he is requesting to be released from his contract [redacted] purchased a [redacted] on January 7, from the J.DByrider franchise located in [redacted] *** Thevehicleiscoveredby a24monthor24,mile service agreement which mainlycoveredthe major components of the power trainWhile the J.DByrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs to ensure its continued use Although not offered under the service agreement, management agreed to provide [redacted] with a loaner vehicle However, he refused to take possession J.DByrider strives to achieve the satisfaction of every customer TheJ.DByrider [redacted] wassorrytolearnof [redacted] dissatisfaction as expressed in his complaint to your officeNevertheless,theyareunableto adhere to his requested resolution Please note that theservicecenter has upheld their serviceagreementobligations in full, and that [redacted] *** has hadzerooutofpocketexpenses for repairs The J.DByrider [redacted] franchise would like toapologizeto [redacted] foranyinconvenience,andhopestomoveforwardamicably in their relationship with him.Thanks,J.DByrider [redacted]

Ive been paying $dollars a month for this vehicle for over years and this vehicles transmission went bad about months ago upon coming to the end of this contract only owing $which im proud of I was speaking with one of CNACs reps whos name is Hellen M [redacted] and she told me that zthey could help me with a mechanical loan which I could pay back monthly as long as I was able to put some sort of money down towards the paymentShe stated to me that her finance manager approved the loan because I was at the end of my payment agreement only owing $to satisfy the loan on the car to own it, so I make an appt to bring the car and after a few days I receive a call from a man telling me they cannot approve me for the mechanical loan and that if I want I could trade the car in and persist on trying to get me to get into another loan and I was adiment that hellen m [redacted] stated the loan was completely approved and I told hellen that the transmission was bad along with a f

The service center is willing to install, however, [redacted] would be responsible for paying for the parts Here is the estimate for the catalytic converter: Converter $Gasket $ Parts tax $= $Labor $+ tax $= $Combined total = $

This is in response to the complaint received from Ms [redacted] She did buy the vehicle in Aug of and entered into a retail installment contract with *** Her complaint has been researched thoroughly and found to not be accurate on our end Ms [redacted] was repossessed in March of At that time she was over days delinquent with no contact in over a month days delinquent means she was over payments behind on her biweekly contractual payments, not 1/payment Her vehicle was sold at an auction as legally required, and she is responsible for the remaining balance Please have her contact us at [redacted] as soon as possible to set up arrangements and avoid the potential of wage garnishment

In the case of [redacted] , we have reviewed this matter with the full cooperation of the J.DByrider/ [redacted] franchise in question [redacted] is upset regarding her account [redacted] purchased a [redacted] on September 17, from the J.D Byrider franchise located in Easton, PA Prior to purchase, [redacted] went through a closing procedure where every area of the contract was explained in thorough detail During this process all parts of the contract, including the final financed price of the vehicle and interest rate applied were explained to her Once she stated that he understood the agreement, she was then asked to sign her name to the contract signifying she agreed to honor it Per management, [redacted] contacted the Easton location in early stating that the vehicle was impounded [redacted] was able to retrieve the vehicle, however, she was involved in an accident shortly thereafter Subsequently the vehicle was deemed a total loss by her insurance providerRecords indicate that [redacted] ’s insurance provider mailed the claim check directly to her [redacted] proceeded to cash the check without disbursing any of the funds to the [redacted] franchise [redacted] should be aware that she is still responsible for the remaining balance on her accountJ.D Byrider strives to achieve the satisfaction of each and every customer The J.DByrider/ [redacted] franchise was sorry to learn of [redacted] ’s dissatisfaction as expressed in her complaint to your office At this time, it is recommended that [redacted] contact [redacted] management directly at [redacted] to discuss her account/vehicle Thanks, J.DByrider/ [redacted] Customer Service

At this time, the position of the J.DByrider [redacted] franchise has not changed.Thanks,J.DByrider [redacted]

In the case of [redacted] , we have reviewed this matter with the full cooperation of the J.DByrider/ [redacted] franchise in question Ms [redacted] is upset regarding her account As a result, she would like to return her vehicle and have her contract cancelled Ms [redacted] purchased a ***on June 19, from the J.DByrider franchise located in East Stroudsburg, PA Prior to purchase, Ms [redacted] went through a closing procedure where the contract was reviewed During this time, the purchase price and financing terms were explained to her Once she stated that she understood the agreement, she then signed her name to the contractComparing the purchase of a vehicle through the J.DByrider program to the pricing listed from a third-party is not an accurate measurement of vehicle value The vehicles that are sold through J.DByrider undergo not only a comprehensive pre-sale inspection, but also a significant reconditioning process prior to sale A third-party’s estimated resale value of the vehicle would not take these factors into consideration The purchase price of the vehicle was clearly outlined in the Retail Installment Contract and Security Agreement signed by Ms [redacted] at the time of purchase, and was referenced multiple times throughout theclosing process The J.DByrider/ [redacted] franchise denies misleading Ms [redacted] in any way regarding her purchase Per management, [redacted] has no record of speaking with Ms [redacted] regarding her account Account notes indicate that Ms [redacted] ’s first contractual payment is due August 28, J.D Byrider strives to achieve the satisfaction of each and every customer The J.DByrider/ [redacted] franchise was sorry to learn of Ms [redacted] ’s dissatisfaction as expressed in her complaint to your office Nevertheless, the J.D Byrider/ [redacted] franchise is unable to adhere to Ms [redacted] ’s requested resolution to accept her vehicle back and cancel her contract.The J.DByrider/ [redacted] franchise will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with herThanks, J.DByrider/ [redacted] Customer Service

[redacted] [redacted] I am rejecting this response because:Total lack of communication on their partManagement has been dishonest and quite frankly have not communicated as wellWas told the vehicle was at the [redacted] location for repairs and it wasn't it was in the back of the [redacted] ***

Ms [redacted] did purchase a vehicle in May of Ms [redacted] did not rent this vehicle She signed a retail installment contract to purchase the vehicle In July of she called and advised our company that she was moving to Iowa and to come get the car In addition, she spoke to another representave of our company in August when her car was being sold at auction and stated then that she understood that she was responsible for the balance and would call to make arrangements Unfortunately, the sale of the vehicle at a dealer auction did not satisy her loan and she is still responsible for the balance as she agreed to Please have Ms [redacted] contact us at [redacted] to discuss a possible plan to pay the remaining amount of her loan

I test drove a *** *** from said dealer on Friday, August 24th I was told vehicle had no issues as compared to other two vehicles that I was shown After agreeing to go with vehicle; upon driving home noticed issues with front end and rear, advised the dealer that I was not comfortable driving vehicle, they responded saying contact service for any issues On top of those issues now the check engine light has come on With that I have returned vehicle back to dealer because I refuse to drive a vehicle that has issues within a few days of purchasing with the dealer not trying to offer a better solution

Great Place to by a car it was easy and they did what they said they could do to help us

In
the case of *** ***, we have reviewed this matter with the full
cooperation of the J.DByrider/CNAC franchise in question. Mr*** is upset regarding the CNAC
franchise’s
application process
Records indicate that Mr*** visited the
J.DByrider/CNAC franchise located in Easton, PA on June 2,
to apply for auto-financing.
Unfortunately, Mr***’s application was denied. Per management, Mr*** did not have a
valid Pennsylvania driver’s license. He
supplied CNAC with a Pennsylvania identification card. Contrary to Mr***’s original complaint,
CNAC did not pull his credit. Whenapplyingfor credit, Mr*** provided his
consent for the CNAC franchise to review his credit bureau. CNAC reviews the potential customer’s current
financial obligations, as well as their previous payment history in order to
determine their repayment ability. Please understand that the CNAC
franchise holds this responsibility in the highest regard, and takes all of the
appropriate underwriting steps in order to ensure a sensible lending decision
is reached
Mr*** should be aware that a review of
his credit bureau is not the same as pulling his numerical credit score.
The CNAC franchise does not believe that basing a lending decision solely upon
a consumer’s numerical credit score is an accurate measure of future repayment
ability. For this reason, CNAC reviews theapplyingcustomer’s credit bureau, but does not
pull their numerical credit score. The J.DByrider/CNAC franchise prides
itself in providing consumers with less than ideal credit afinancingoption, and wants consumers to
understand that a low numerical credit score will not solely disqualify them
from receivingfinancing.
Per
management, Mr***’sapplication was denied due to not having a valid driver’s
license and because his income to expenditures did not provide an excess that
was able to support an automobile payment. Mr***’s credit score was
not pulled nor reviewed during the underwriting process
J.D
Byrider strives to achieve the satisfaction of each and every customer.
The J.DByrider/CNAC franchise was sorry to learn of Mr***’s
dissatisfaction as expressed in his complaint to your office. The J.D
Byrider/CNAC franchise welcomes Mr*** to contact the dealership directly
to further discuss the application process, and
answer any questions that he may have. Please
call ###-###-#### and ask to
speak with the Sales Manager
Thanks,
J.DByrider/CNAC Customer Service

Great Place to by a car it was easy and they did what they said they could do to help us

In April I began to finance my *** *** from JD Byrider*** is the loan holder located the physical address in Easton PA with P# ###-###-#### The are reporting to my credit bureau under *** - *** *** * *** **, EAST STROUDSBURG, PA *** P# ###-###-####I have been a loyal customer since 4/my 1st late payment on 8/6/I contacted *** with *** to let here know I would pay the missed payment over the with next two paymentThere didn't seem to be a problemSo after I paid the first portion two weeks later I received a phone call from *** saying I called to remind you your payment is dueI responded with you don't need to call meWhen I called her back I let her know I wasn't going to be able to make it there before they closedI could pay as I have done in the past over the phone, however $dollars I would need to bring in physically since it not on my debit cardThat where things went out of controlMy payment wasn't acceptedEven after I

Do not purchase a car from this companyLet's be honest you only shop here if you are desperate and you cannot go to a regular dealerThey know this and they use it to quote you a ridiculous price for an old, high mileage car with an exorbitant interest rateYou take the deal and you'll regret it for an undetermined amount to years! I give this company two stars because they will report to the credit bureau faithfully and if you are timely with your payments it will benefit youYou also, however, will get some kind of service contract to get work done on your old vehicle that will DEFINITELY have problemsThey lose the other three stars because they are in the business of overcharging poor, needy people for old, high mileage cars that are worth one tenth of the sticker price
The Kelly Blue Book price of the heap that I accepted was $1,and they charged me $10,plus interest which would have me pay nearly $18,by the end of the termI drove off of the lot having only paid a $down payment as they advertised but this was a blatant lieThey forced me to pay $every two weeks for two months BEFORE my car payments even beganThey called these (fees) but after reading the paperwork I saw that this was the actual down payment, not the $My down payment therefore was the blue book price of the vehicle and everything else I paid for the next year and a half was their capital gain
Let it also be noted that you'll pay every two weeks, not bi-monthly so if you get paid three times in one month you will be paying them three times, not twoAnd note that the way the interest compounds you'll barely make a dent in the debt so after nearly two years of payments I had paid less than $on the principal! This place is a rip off and you are actually signing yourself into indentured servitude and you will pay for this garbage car foreverIf you attempt to buy another car, they ADD the balance of this crap car to that and your car note will be ridiculously high so this car cannot be used as a trade inMy advice, go anywhere else

Initial Business Response /* (1000, 5, 2015/10/22) */
In regards to the above complaint, the cusotmer was late on payments and did not come in the exact day promisedOn a new loan this is worrisome as we pride ourselves in helping people improve their credit alsoAs far as our other actions,
whether right or wrong, this is not how we do businessThe customer now has the vehicle and we are rewriting the loan on the pay dates that she says are correct so there should be no further problems
The customer is a valued client and we look forward to a good relationship going forward for both partiesWe have been part of this franchise for over years and currently have over active customers and pride ourselves with our record with the Revdex.com and government agencies

In the case of *** ***, we have reviewed this matter with the full cooperation of the J.DByrider/*** franchise in question. *** *** is upset regarding her vehicle. As a result, she is requesting to be placed into a different vehicle*** *** purchased a *** ***
& Country on November 14, from the J.DByrider franchise located in Easton, PA. Thevehiclewascoveredby a24monthor24,mileservice agreement which mainlycoveredthe major components of the power trainWhile the J.DByrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs to ensure its continued use. Unfortunately, the service agreement is no longer valid due to *** *** exceeding themileagelimitation. Service notes indicate that *** *** visited the dealership in November 2016. At that time, it was explained to her that the vehicle needed a tune up. She was given a price and it was explained to her that if she continued driving the vehicle, it could possibly ruin the catalytic converter and the repairs would not be covered under the service agreement. *** *** declined to have the vehicle serviced In March 2017, she revisited the service center after putting over 5,miles on the vehicle. The catalytic converter had since failed and the check engine light was on. J.DByrider strives to achieve the satisfaction of every customer. TheJ.DByrider/*** franchise wassorrytolearnof *** ***’s dissatisfaction as expressed in her complaint to your office. Nevertheless, they are unable to adhere to her requested resolution. If *** *** would like to move forward with the needed repairs, it is recommended that she contact the service center at ###-###-####. *** *** has been made aware that all charges will be her responsibility. Please understand that the service center has upheld theirservice agreement obligations in full, and iscommittedtoensuringthat *** *** has safe transportation.Thanks,J.DByrider/*** Customer Service

I financed a van from JD Byrider in November the check engine light came on they said I needed a Catalyic converter they replaced itI just had to pay laborLight came on again they replaced itNext time I had to pay $for another one in November which they gave me a loan for $the light came on again it was a misfire they said I needed a tune up got a tune up dollars in February the light came back on had it scanned they say I need another catyalic converter for $Saying I messed it up cause I took to long to come back they couldn't give me a warranty according to Jason the manager in servicing