J D Custom Pools & Service

Please do yourself a favor and do not hire this company. They have a habit of doing what they say is extra work and charging you way more then the contract before even talking to you about it, which is a clear violation of the home improvement consumer protection act. This is what happened to us. the up charge was $500 for draining water under the liner to be replaced. before they even drained the water, I texted them to inform them there was water under the liner after we ourselves drained the pool. I also sent them pictures. they replied back saying leave it. So...we did. Then they cut a hole in the liner and drained the 5 inches of water that was under the liner and gave us a bill for an extra $500 for doing so, without telling us there would be a up charge and didn't even make an addition to the original contract to inform us of the up charge before do it. even after we offered to drain it ourselves. no word from them about any extra cost until months later when they sent us a bill. We are fighting this charge at the local magistrate. Hopefully the magistrate sees how corrupt this company is.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Anna, co-owner is lying Noted: Correction of the date, but there were phone calls received by them that day and recorded other days (by JD pools) about the diving board anchors and safety cover anchors How many times do you need to call a company and ask when your issues are going to be addressed? As for as the comments about unsafely wedging metal or wood to secure the bolt; I was standing by their nephew (employee on site) when Jeff (co-owner) told him to put metal or wood to wedge the diving board bolts Their nephew (employee on site) stated he did not know how to perform that and that they (owners) would have to come back with a solution Second, the safety cover anchors; they (nephew and other employee) tried to hammer down the anchors but did not succeed JD Pools response to repeated phone calls, to the office and to CO Owner, Jeff were unanswered Yes, I am writing this complaint after months, because this is how they treat people Obviously, they knew about the problems and decided not to address them, because they have records of us calling them, asking when they were going to return to address the said problems (unfinished work) Therefore, they are not going to be paid for unfinished work Yes, I hired an [redacted] pool company to correct said problems and they did To properly fix the diving board bolts, this epoxy kit was needed (which originally should have been used when JD Pools incorrectly installed the diving board bolts in the first place)I have documented pictures to show their unfinished work (Scheduled Pool Opening), and you can have their nephew (employee) testify to the inability to fix the diving board bolts If they knew how to fix the issues, why wasn't it done at the time of the opening? If they have the documented phone calls, why do they say they didn't know about the issues? If they did know, why did it take months to hear from them (in response to my filing of this complaint? In my opinion, Anna (co 0wner) is not responding to my complaintsThe diving board bolts and safety cover anchors were not fixed at the time of the opening and within a reasonable amount of time They never tried to fix the issues Instead, Anna turns it around on the customer to say "they didn't call us enough, or they wouldn't do that" Well, they are a company that does it I would not be satisfied until I receive the requested amount for the required epoxy kit and service visit by an [redacted] Pool Company,( WHO I ONLY HAD TO CALL TIME and were able to address JD Custom Pools shoddy work) Regards, [redacted]