J. D. Home Rentals

Initial Business Response / [redacted] (1000, 8, 2015/06/12) */ Dear Ms. [redacted] This represents the response of I D Home Rentals to the above referenced complaint received by RevDex.com on or about May 29, 2015. You graciously extended the time to respond to the complaint through June 12,... 2015 JD Home Rentals owns and manages a property at [redacted] S. [redacted] , [redacted] CA. Ms. [redacted] rented a single family home at [redacted] S. [redacted] , Fresno, CA on or about February, 2013. This house was constructed in the mid 1920's, and was rented without an air conditioner or water cooler. The electrical wiring and equipment for the house conformed with applicable law at the time of installation and is maintained in good and safe working order. Ms. [redacted] filed a complaint with the BBB alleging unsafe wiring of the rental (she claims to have had a small fire due to electrical issues), non-working fire alarms, roach infestation, and one fire extinguisher for 6 units. Upon receipt of the BBB complaint, JD contacted Ms. [redacted] to schedule an appointment to evaluate her complaints. On June 4, 2015, the JD maintenance supervisor inspected the subject unit and the stated complaints. With respect to the complaint regarding roach infestation, a pest control service was scheduled and conducted on June 5, 2015. The premises will be evaluated for further treatment as necessary. With respect to the complaint regarding non-working fire alarms, there were two non working smoke detectors, one on the ceiling and one removed, both of which had the batteries removed. Pursuant to the contract, the tenant is responsible for testing the detectors on a weekly basis and replacing batteries. Ms. [redacted] stated that they would continuously beep even after changing the battery for each. Two new smoke detectors were installed and tested on June 5, 2015. The carbon monoxide detector also was beeping and needed a new battery. A new battery was installed for the carbon monoxide detector on June 5, 2015. With respect to the complaint regarding the unsafe wiring of the house, this house was constructed in the mid 1920's, and was rented without an air conditioner or water cooler. Since renting the unit, Ms. [redacted] added a window air conditioner, and because she had an air conditioner, she was eligible for a P.G. & E, program that provides a window water cooler. P.G. & E installed the water cooler for Ms. [redacted] . Apparently, on or about May 26,2015, the water cooler shorted out, burning the cord and rendering the cooler inoperable. Since then, P.G. & E provided a new water cooler but instructed Ms. [redacted] not to use the water cooler until the plug which drives the water cooler is grounded. The house was lawfully constructed in the mid 1920's with 110 wiring that is not grounded. These homes were not constructed for the use of water coolers, or any other appliance, that might require a ground. That is why the house was rented to Ms. [redacted] without an air conditioner or a water cooler. There is no legal requirement to rent a house with an air conditioner or water cooler; indeed, people have lived in this home for decades without need for an air conditioner or water cooler. Although JD would be within its rights to require Ms. [redacted] not to use the water cooler for which the house was not designed, JD will nevertheless upgrade the electrical panel and ground the plugs so that this type of unit can be used. An appointment was scheduled for June 10, 2015 so that this could be accomplished, but the PG&E, and the repair could not go forward on June 10,2015. The date of June 18,2015 has been scheduled for PG&E to shut the power off, the upgrade completed, and then have the inspector scheduled to authorize the work so the power can be turned on with a minimum of inconvenience to Ms. [redacted] . With respect to the fire extinguisher for 6 units, a single fire extinguisher satisfies the legal requirement as it is centrally placed for the use of all units. Finally, when the property was inspected on June 4, 2015, it was noted that there were two dogs (one a pit bull) in the front yard. The rental contract provides that there are to be no dogs kept or allowed in or about the premises without the owner's prior written approval. The owner has not given such approval. Accordingly, Ms. [redacted] must provide proof of liability insurance for the animals, in a minimum amount of $100,000.00 naming JD Home Rentals as an additional named insured, or otherwise remove the animals forthwith. Whereas JD has acted reasonably and expediently to address the issues raised by Ms. [redacted] , JD believes this matter should now be closed or otherwise remain open until the upgrade can be completed. If you need any additional information, please contact me directly. As always, JD Home Rentals remains open to the possibility of mediation in the unlikely event this matter remains in dispute. Very truly yours, [redacted] D [redacted] Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe received a call asking to remove our lawn chairs, a bucket, a vacuum, and a sheet rock (which JD Home Rentals left there after fixing our restroom from around a year ago) by the next morningThere was no excessive trashThe same day is when we received the day notice, not giving us until the next morning as they said they wouldThe next day we called to asked why and the workers said it was due to being rude and continued by accusing us of saying things that were not saidI then asked if calls were recorded because we were being accused of saying something that was not saidNow were are given days to leave because of the few things we had in our lawn, and because they felt as if we were being rude to them

/b> I am rejecting this response because:
Jd home rentals did not try to contact me before 09/22/On this day I received four calls back to back at 3:pm, 3:49pm, 3:pm, and 4:pmI was at work and once I was notified of the calls I reached out to them at 4:pm, which is when I was notified of the issue and the balanceI then informed them that it had to have been a mistake due to the fact that I was receiving statements in my name at my residence for since 06/to present from pg&e and that they were always paidI then had to go back to work and I informed them that I get off at five and would be calling them back around then when I had my statements in front of me to get this worked out, and was told by Ana that it would be fine that she doesn't get off till 6:pm.I arrived home no later then 5:pm, to find out jd home rentals had call pg&e and shut off my electricityI then had to spend minutes on the phone with pg&e getting my electricity turned back on and to get an explanation in what happenedBasically what happened was I put the deposit down for *** N *** in late They said it would take days to get the house readyIt then proceeded to take them monthsFinally I received a call informing me the property would be ready to move in June 5th, So I called the end of may to get everything turned on Pg&e, city, etcCome to find out they weren't anywhere close to finishing the houseThe meter wasn't installed till the day I moved in, which is where this whole mix up came up to begin withI had already called pg&e to turn everything on, so obviously I believe When I paid my monthly statement each month I was paying both gas and electricSo, back to 09/22/2016, When I called pg&e they turned back on my electricOn 09/23/I received a call from Ana from Jd home rentals informing me of the balance and that I was going to get a day notice to pay or quitIn which I still have the voicemail and the notice left on my doorI was going to wait to speak with my lawyer to work this out but due to the day notice I made an agreement just so I wouldn't loose my houseI vulnerable and bullied due to the threat of eviction not even hours after I was notified of the issue, and them turning off my electricity without even informing me so I could make arrangements

JD Home Rentals would be happy to reschedule the pest control appointment at an agreed upon DATE and TIME so we can be sure the appointment is not missedWe use a 3rd party contractor for pest control, that contractor stated that they attempted to make contact with the resident but were unable
to

I am rejecting this response If that was true or not why jd rentals waited this long to say anything? I looked over my paper work and I should paid $on September but I didn't because I misstake by only paying $thinking that's 50% of rent since it's the 15th of the monthThe problem now is the 20$ for pest manase for not moving anything very small as clear out the med cabet in bathroom that is *** with knowing I just moved in days before or soI am handicap so you want me to move everything for a day thing if I don't have bugsThe bug guy did spray in my apartment and I was just outside of the door for hoursThe people next saw that tooWhen I got letters in a week time about this $fee I mailed papers to the Revdex.com than I never got any update or any more letters about it so I thought it was fix

The claim that the tenant has been harassed is completely unfoundedJD Home Rentals received a complaint from the City OF Fresno that there was excessive trash on the propertyIt is the tenant's responsibility to maintain the property free of trash and debrisThe tenant was served a day notice
to clean up the trash and the tenant refused to do soBecause the tenant was not in compliance with the lease and the laws of the City of Fresno, the property management company decided to terminate the lease per California law and the provisions set fourth in the leaseThe tenant's claim that JD Home Rentals doesn't maintain there properties is completely unfair and irrelevant, especially considering the tenant has created an unsanitary condition on the property that violates the Municipal Code of the City of Fresno

Here is the response that was written this morning to a review made by [redacted] for the same complaint made here. [redacted], upon moving in you signed that you understood that because you moved in on the 15th of August and paid 1 month's rent you would owe $267 for the month of September. That is...

because $233 of the $500 was applied to August rent. In September you only paid $250, leaving you $17 short on the rent for the month of September. When this was entered into our computer system, your credit was mistakenly entered as $234. Since it was our $1 mistake we will leave it as is and you would still owe $16 for September's rent rather than the $17 you technically should owe. Additionally you were notified of a mandatory pest control service. You failed to notify us that you were unable to be home and the technician attempted to service your residence and was unable to. The charge we received for the missed appointment, $20, was passed on to you. Per the terms of the lease, the oldest debts are paid first, so when you brought in $500 in October, $36 of that went to pay your past due rent and the missed pest appointment charge. I hope that this helps you understand why you are past due on your rent. You were sent a notice notifying you of your account being past due because we have not received payment or any other indication you were aware of, or would be paying, the balance due. Rather than send a 3 day notice to pay rent or quit, we elected to send a notice notifying you that the account is past due and wanted to explain the hardships an eviction can cause. The notice is not an eviction notice, it is a notice informing you that your account is past due and any amount owed could potentially result in an eviction in the future should you fail to bring your account current.

HI [redacted],    JD Home rentals had attempted to contact the tenant both by phone and in person to no avail. On the day she was finally reached, she did not say that she was at work, but that she would get back to us soon. She was warned that we would be shutting off the electricity in our name and she must turn it on in her name per the lease. JD Home Rentals has already entered into an agreement with the tenant to pay off the debt which has been the charges due only from the tenant's power consumption. The tenant has agreed to pay $100 per month at 0% interest for as long as it takes to pay off the debt. This is an extremely reasonable arrangement given that the charges are the tenant's responsibility and are based off of the tenant's power consumption. The tenant, upon renting the house, never turned on the power in her name per the lease, only Gas service was in her name. If you need further explanation, please respond with specific questions and I would be happy to answer them.     [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We received a call asking to remove our lawn chairs, a bucket, a vacuum, and a sheet rock (which JD Home Rentals left there after fixing our restroom from around a year ago) by the next morning. There was no excessive trash. The same day is when we received the 60 day notice, not giving us until the next morning as they said they would. The next day we called to asked why and the workers said it was due to being rude and continued by accusing us of saying things that were not said. I then asked if calls were recorded because we were being accused of saying something that was not said. Now were are given 60 days to leave because of the few things we had in our lawn, and because they felt as if we were being rude to them.

We will coordinate a treatment with Westcare

Initial Business Response /* (1000, 8, 2015/06/12) */
Dear Ms. [redacted]
This represents the response of I D Home Rentals to the above referenced complaint received by Revdex.com on or about May 29, 2015. You graciously extended the time to respond to the complaint through June 12,...

2015
JD Home Rentals owns and manages a property at [redacted] S. [redacted] CA. Ms. [redacted] rented a single family home at [redacted] S. [redacted], Fresno, CA on or about February, 2013. This house was constructed in the mid 1920's, and was rented without an air conditioner or water cooler. The electrical wiring and equipment for the house conformed with applicable law at the time of installation and is maintained in good and safe working order.
Ms. [redacted] filed a complaint with the Revdex.com alleging unsafe wiring of the rental (she claims to have had a small fire due to electrical issues), non-working fire alarms, roach infestation, and one fire extinguisher for 6 units. Upon receipt of the Revdex.com complaint, JD contacted Ms. [redacted] to schedule an appointment to evaluate her complaints. On June 4, 2015, the JD maintenance supervisor inspected the subject unit and the stated complaints.
With respect to the complaint regarding roach infestation, a pest control service was scheduled and conducted on June 5, 2015. The premises will be evaluated for further treatment as necessary.
With respect to the complaint regarding non-working fire alarms, there were two non working smoke detectors, one on the ceiling and one removed, both of which had the batteries removed. Pursuant to the contract, the tenant is responsible for testing the detectors on a weekly basis and replacing batteries. Ms. [redacted] stated that they would continuously beep even after changing the battery for each. Two new smoke detectors were installed and tested on June 5, 2015. The carbon monoxide detector also was beeping and needed a new battery. A new battery was installed for the carbon monoxide detector on June 5, 2015.
With respect to the complaint regarding the unsafe wiring of the house, this house was constructed in the mid 1920's, and was rented without an air conditioner or water cooler. Since renting the unit, Ms. [redacted] added a window air conditioner, and because she had an air conditioner, she was eligible for a P.G. & E, program that provides a window water cooler. P.G. & E installed the water cooler for Ms. [redacted]. Apparently, on or about May 26,2015, the water cooler shorted out, burning the cord and rendering the cooler inoperable. Since then, P.G. & E provided a new water cooler but instructed Ms. [redacted] not to use the water cooler until the plug which drives the water cooler is grounded.
The house was lawfully constructed in the mid 1920's with 110 wiring that is not grounded. These homes were not constructed for the use of water coolers, or any other appliance, that might require a ground. That is why the house was rented to Ms. [redacted] without an air conditioner or a water cooler. There is no legal requirement to rent a house with an air conditioner or water cooler; indeed, people have lived in this home for decades without need for an air conditioner or water cooler. Although JD would be within its rights to require Ms. [redacted] not to use the water cooler for which the house was not designed, JD will nevertheless upgrade the electrical panel and ground the plugs so that this type of unit can be used. An appointment was scheduled for June 10, 2015 so that this could be accomplished, but the PG&E, and the repair could not go forward on June 10,2015. The date of June 18,2015 has been scheduled for PG&E to shut the power off, the upgrade completed, and then have the inspector scheduled to authorize the work so the power can be turned on with a minimum of inconvenience to Ms. [redacted].
With respect to the fire extinguisher for 6 units, a single fire extinguisher satisfies the legal requirement as it is centrally placed for the use of all units.
Finally, when the property was inspected on June 4, 2015, it was noted that there were two dogs (one a pit bull) in the front yard. The rental contract provides that there are to be no dogs kept or allowed in or about the premises without the owner's prior written approval. The owner has not given such approval. Accordingly, Ms. [redacted] must provide proof of liability insurance for the animals, in a minimum amount of $100,000.00 naming JD Home Rentals as an additional named insured, or otherwise remove the animals forthwith.
Whereas JD has acted reasonably and expediently to address the issues raised by Ms. [redacted], JD believes this matter should now be closed or otherwise remain open until the upgrade can be completed.
If you need any additional information, please contact me directly. As always, JD Home Rentals remains open to the possibility of mediation in the unlikely event this matter remains in dispute.
Very truly yours,
[redacted] D [redacted]
Manager

On 9/21/2016 it was discovered that the tenant had not changed the electricity into their name in accordance with the lease, and due to an oversight it had not been caught for over a year by our staff.  JD Home Rentals spent several days attempting to contact the tenant, and when we received no...

response we had no choice but to turn off the power. The same day the tenant filed the complaint, they came into our office and signed a zero interest payment agreement for the full amount owed requiring payments of $100 per month, which is more than reasonable. A copy of the agreement is attached, proving the issue has been resolved.  [redacted]

Initial Business Response /* (1000, 10, 2015/08/28) */
[redacted]Document Attached[redacted]
Dear Ms. [redacted]
This represents the response of J D Home Rentals to the above referenced complaint received by Revdex.com on or about August 5, 2015. The Revdex.com graciously agreed to extend the time to...

respond to the complaint through August 28, 2015
Mr. [redacted] rented the premises on March 9, 2009. Since that time, JD has received a single repair request. The repair request is dated April 29, 2015 relating to electrical problems with the breaker box and the outlets. An appointment was scheduled and on April 30, 2015 the work was completed.
As part of a pro-active inspection process, JD gave timely notice and inspected the premises on June 16, 2015 for the purpose of evaluating the condition of the premises and to identify and address any maintenance issues that exist. After the inspection, a number of items were identified that had never been reported and needed to be addressed. Numerous efforts were made to schedule times to make repairs to no avail.
On or about August 5, 2015, JD received the instant complaint from the Revdex.com. The items identified in the complaint were consistent with the items found during the inspection of June 16, 2015. JD attempted to contact the tenant on August 6, 2015, August 9, 2015, August 10, 2015, to no avail. Finally, contact was made on August 14, 2015 and an appointment was scheduled for August 18, 2015. As the work involved various trades and included the replacement of cabinets, the work took some time to complete. The major portion of the work was completed on August 21, 2015. Attached is a copy of the executed work order showing the work has been completed. On August26, 2015 a representative of JD contacted Mr. [redacted] who indicated that all the work was done except putting up the screen door which had been removed to repair the front door, painting the wall patchwork which is a cosmetic repair, and removal of the construction debris which was stacked in the yard for removal by a JD trash team. These items have been scheduled and should be completed shortly. Now that the work is near completion, a pest control service has been scheduled but has yet to be completed.
JD has acted reasonably and expediently to address these repairs given all the circumstances, and the essential repairs have now been completed, and the remaining maintenance issues have been scheduled and will be competed in the near future.
If you need any additional information, please contact me directly. As always, JD Home Rentals remains open to the possibility of mediation in the unlikely event these matters remain in dispute. Very truly yours,
[redacted]
Manager

Complaint 1: When I rented the house there was no shower head. I purchased it so I took it with me when I moved. I advised JD verbally and I ended up buying my own. They are charging me $20 for the shower head. Response 1: I have reviewed the move in photos, there is a shower head present. I...

also have ZERO complaints in the file for a missing shower head.Complaint 2: JD Home is charging me $314.73 for 9 mini-blinds. JD Homes did work on the windows and they took them down and never replaced them. I told them that also. Response 2: In the move in pictures there are new blinds installed, when the windows were replaced our maintenance supervisor states that he personally witnessed new blinds being installed because the old blinds would not fit the new windows. Complaint 3: I have a copy of the "walk thru inspection" that states when I moved in the house, it was in need of the following: Maintenance, Paint, Cleaning and needed the carpet replace. JD is trying to charge me $105 for cleaning and $85 for carpet cleaning. I have been by the house I used to rent and JD Homes has since remodeled it. They have ripped out the carpet and knocked out walls and re-stucco it. (I have pictures of the changes to the house) Why am I supposed to pay for paint and carpet? That makes no since. Response 3: I have reviewed the move out inspection, there is no mention of the property needing maintenance, paint, cleaning or the carpet replaced. In fact, during the move in new carpet was being installed. The pictures show the carpet installer doing the last steps of the carpet installation. The addendum to the lease that the complainant signed state that the unit must be professionally cleaned and the carpet shampooed prior to moving out or there will be a charge. The old carpet, which still needs to be shampooed, was removed and stored at our warehouse so it would not be damaged during construction. There has not been one penny charged for paint. Complaint 4: I have had problems with cockroaches, mice, and mold. I have moved out of the home for the health of my children. I have a new baby on the way and my kids' health and welfare are most important. Please help with the return of my deposit. I am a low income mother. Thank you. Response 4: In November of 2015 a request for Roach treatment was requested. That spray was conducted and a follow up spray was done in December 2015. Since then no other complaints for roaches or trash have been received. The move out pictures show no evidence of rodents, pests, or mold. Conclusion: JD Home Rentals has reviewed the file multiple times including with [redacted] and has found no evidence to support her claims. The prices charged in the disposition are our actual costs, or less than our actual costs in some cases. The savings that we are able to achieve through bulk purchasing and longstanding relationships with our vendors are passed on to our tenants as they leave. The charges in this disposition are more than fair, and more than one complaint made by  the complainant has been proven wrong with photographic evidence, therefore there are no changes that can be made to the amount owed.

The letter that we sent you is our way of telling you that you have a balance. We manage thousands of units and do not have the resources to give every tenant a phone call when their account is past due. It is the tenant's responsibility make rent payments in full on the 1st of each month, and we do send out a courtesy letter, which you received, that indicates the amount that is owed and explains the hardships of eviction as a way to educate our tenants of the importance to keep their account current. I have reviewed your file and I have seen no evidence of anyone disputing the $20 pest control charge.

I am rejecting this response because:It should of been done the first time right and not give me the run around about it

Initial Business Response /* (1000, 8, 2015/08/31) */
Dear Ms. [redacted]
This represents the response of JD Home Rentals to the above referenced complaint received by Revdex.com on or about August 14,2015. Initially, the Revdex.com requested a response on or before August 24,2015, but...

graciously extended the time until August 31,2015.
Ms. [redacted] vacated the premises at [redacted] E. [redacted] Way [redacted] Fresno, Ca on or about September 21,2014, and the landlord took possession on September 22,2014. Pursuant to Civil Code section 1950.5, JD timely provided an Itemized Disposition of Security Deposit which was mailed on September 30,2014 to Ms. [redacted] at her new address, [redacted] N. [redacted] Fresno, Ca XXXXX. A copy of the Disposition is attached hereto as Exhibit One. Until notice of the complaint with the Revdex.com on August 14, 2015, JD had no contact with Ms. [redacted] and no knowledge of her dispute with the Disposition of the Security Deposit. A few days after notice of the Revdex.com complaint, JD received, by certified mail, a letter dated August 14,2015 (mailed the same day the Revdex.com complaint was received) threatening legal action against JD regarding the disposition of the security deposit. A copy of the letter is attached as Exhibit Two. The letter states that if a total of $604.50 is not received in seven days that the [redacted]'s will sue in small claims court for the amount, plus punitive damages.
JD has acted reasonably and followed the law and its responsibilities regarding the Disposition of the Security Deposit. It is not clear whether the [redacted]'s have followed through with their threat to litigate the dispute and filed the case in Small Claims. If they have, JD does not believe this is a proper forum to address the issue, unless the [redacted]'s agree to mediation with the Revdex.com and are willing to dismiss the small claims case. If they have not filed a case, as always, JD Home Rentals remains open to mediation.
Very truly yours,
[redacted] D. [redacted]
Manager
Initial Consumer Rebuttal /* (3000, 10, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept their response because JD Home Rentals contradicts themselves. They said they had no contact with us, yet they are the ones who
contacted us by mail with a letter dated 8/10/15 stating that we owe them money. We sent them a letter dated 8/14/15 telling them we never received receipts or invoices for any of the charges. JD Home Rentals replied with a letter dated 8/19/15 stating that there is an outstanding balance due but does not state how much or why. Looking at the itemized disposition I see that they are charging us for pre-existing damage. The carpet cleaning cost should have not been charged since there was a flooding during our time at those apartment, Griffith Gardens, that completely flooded the downstairs apartments in our building. The manager stated we would not be charged for that. Looking at the itemized disposition I don't understand it first it states balance due 18 then below that it states balance due 0. That still does not explain why we did not receive money back from the our rent since we paid more than the prorated amount for that last month. We have the paper work when we first moved in about the problems with that place. Pictures that show the damage that was there when we first moved in. The manager stated she also took pictures.
We are open to mediation before we proceed to small claims.
Final Business Response /* (4000, 12, 2015/09/18) */
This represents the response of JD Home Rentals in the above referenced complaint to the September 10,2015 response by Ms. [redacted].
In her response, she indicates that "We are open to mediation before we proceed to small claims." As indicated in JD's initial response, JD remains open to mediation; therefore, JD requests that, pursuant to the desire of the parties, that a mediation with the Revdex.com be scheduled. It is requested that any mediation be scheduled after October 12,2015 so that the persons most knowledgeable about the dispute can be available and JD can be properly represented at the mediation.
Thank you.
Very truly yours,
[redacted] D [redacted]
Manager