Had a full roofing job done.Everything was done in a day.Some minor damage accoured inside from tearing the plywood off (popped nails from nailed drywall) but nothing to complain about since my house was built poorly from the start.They quickly sent someone out to fix (patch) the nails, No problem.Pricing was competitive and they offered one year interest free financing which is what I needed.Everything regarding the work was satisfactory.I give 1/stars for the work.The only problem I do have is the lack of communication.Most roofers that come to the house take pictures of problem areas before and sometimes after.I assumed that those fotos would at least have been held for thirty days.I clearly requested that I wanted all pictures taken from them to be emailed to me for my records two days after the job was finished.I needed them for my record and also a specific problem area of the roof to see how much damage was done underneath.I know photos were taken by a few people,but after multiple request was told that all pictures were lost
Was told that the person who took the shots had a phone failure and lost all the photos.The sales associate said I should've requested photos before the job was started.Through all of this I have the impression that once the job was done and paid for everything else I asked for was trivial and unimportant.I guess that goes for most people you call nowadays.For communication I give 1/stars
Now the real question is..Do I recommend them?
I'm going to have to say yes because of the work,pricing and that they offer 0% interest financing for people on a tight budget.But please be aware that you might have to call a few times on certain things because he might be busy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I understand where Mr. [redacted] is coming from, we were so dissatisfied with how we were treated at the conclusion of the bathroom remodel and with the contractor that is no longer employed with [redacted], that there was no way we would have called them first when we had the leak. We already knew how they worked and what we would expect when we called them, so we weren't taking any chances this time. Our contractor who is currently working on the situation has nothing to gain by telling us what caused the leak and explaining to us that the work done by the previous contractor wasn't up to par.As for my husband signing that he was 100% satisfied. Of course he signed. There wasn't a leak (YET) and we were unaware of all the problems we would face due to this remodel down the road. Had we have know that there would be a leaked caused by a drain not being installed properly and caulking not done right, I assure you we would not have signed that document.
Regards,
After 23 years we really needed a new roof, and we did not know where to start to find a reputable company at a reasonable price. Ferris was referred to us by a co-worker and we set up an appointment with Matt Janes. He was respectful and honest, and he actually climbed up on our high pitched roof and took photos with his cell to show us some issues. He took the time to explain the process, gave us addresses to see the colors we could choose and the quality of their work. He was great! Victor & crew worked in steamy heat and completed our roof in ONE day. When plywood needed replacing, Victor rang the doorbell to show us the "rot". They left our property as clean as it was when they arrived, and our roof is beautiful.
I couldn't be happier with my 13 new windows. Ferris provided outstanding service. The sales rep was very informative and didn't attempt to lead down the most expensive path. The installers were timely, knowledgeable and very professional.
I have other projects planned and plan on calling on Ferris again.
Ms. M, I am very sorry to hear that you did not enjoy your bathroom remodel experience with our company. When we received your complaint, I immediately began an internal review of your job and our records to find out exactly what happened and how we can continually improve upon our...
operations. The following are the facts that I have gathered through our contract and correspondence records. On 2/17/12, our company representative gave you an estimate for a bathroom remodel. Your husband, Mr. M., signed and accepted the contract on 2/20/12. We began the work, and on 2/23/12, Mr. M signed a Change Order form to install an upgraded tub with a heater instead of a standard tub. Upon completion of the work on 2/29/12, Mr. M signed the same Change Order contract again, on an Acceptance Signature line stating that “I am 100% satisfied with the above work.” According to your complaint, you called the serviceman who performed the work directly numerous times following the completion of the work. Unfortunately, shortly after your job was completed, this serviceman decided to part ways with Ferris Home Improvements, a decision that was completely outside of our control. Since the completion of the job three years ago, you did not once call our offices when you were unable to reach him. We had no knowledge of your leak or dissatisfaction until June 2015. The first we heard of your leak and dissatisfaction was when you called our office to ask for money to pay for damages that we never were given the chance to inspect to determine the exact cause. As founder, President, and as the proud owner of this company with my family name on this business, I stand by our craftsmanship and honesty 100%. I would have personally met with you to listen to your complaint, inspect the issue, and if it was in fact our fault, I would have made us tear out our work and redo it completely at our own expense. It is the right thing to do, and it is why our company’s reputation holds strong throughout the area. I could not do any of these things to determine whether we were at fault because you eliminated all of the evidence. In this industry, there is a popular, yet ugly habit of blaming previous contractors for damages or shoddy work. Oftentimes, contractors attempt to gain your trust and secure your future work through such tactics. Your original contract had no warranty in the description of work, however every job we complete comes with a minimum one year labor warranty. More importantly, despite the time elapsed since the completion of your job, we would have come out to your home and inspected the leak as well as correct and repair the work if it was in fact our fault, because we stand by our work and our reputation. A leaking ceiling IS indeed a hazard for your family, as well as 2 small children, and it should have merited a call to our offices three years ago for immediate inspection, which our office staff would have ensured took place. We cannot retroactively pay your bill for work done by another contractor who claims the repairs were our fault. We should have been notified prior to the repairs to inspect the damage first to determine whether or not it is our work that caused the damage. For these reasons, we will not be meeting your desired settlement demands of paying for the completed repairs. Thank you for your feedback, as it is always sincerely heard and reviewed. I do sincerely wish you the best with your future home remodel endeavors and wish you a wonderful summer with your family. Sincerely, [redacted]
Had a full roofing job done.Everything was done in a day.Some minor damage accoured inside from tearing the plywood off (popped nails from nailed drywall) but nothing to complain about since my house was built poorly from the start.They quickly sent someone out to fix (patch) the nails, No problem.Pricing was competitive and they offered one year interest free financing which is what I needed.Everything regarding the work was satisfactory.I give 1/stars for the work.The only problem I do have is the lack of communication.Most roofers that come to the house take pictures of problem areas before and sometimes after.I assumed that those fotos would at least have been held for thirty days.I clearly requested that I wanted all pictures taken from them to be emailed to me for my records two days after the job was finished.I needed them for my record and also a specific problem area of the roof to see how much damage was done underneath.I know photos were taken by a few people,but after multiple request was told that all pictures were lost
Was told that the person who took the shots had a phone failure and lost all the photos.The sales associate said I should've requested photos before the job was started.Through all of this I have the impression that once the job was done and paid for everything else I asked for was trivial and unimportant.I guess that goes for most people you call nowadays.For communication I give 1/stars
Now the real question is..Do I recommend them?
I'm going to have to say yes because of the work,pricing and that they offer 0% interest financing for people on a tight budget.But please be aware that you might have to call a few times on certain things because he might be busy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I understand where Mr. [redacted] is coming from, we were so dissatisfied with how we were treated at the conclusion of the bathroom remodel and with the contractor that is no longer employed with [redacted], that there was no way we would have called them first when we had the leak. We already knew how they worked and what we would expect when we called them, so we weren't taking any chances this time. Our contractor who is currently working on the situation has nothing to gain by telling us what caused the leak and explaining to us that the work done by the previous contractor wasn't up to par.As for my husband signing that he was 100% satisfied. Of course he signed. There wasn't a leak (YET) and we were unaware of all the problems we would face due to this remodel down the road. Had we have know that there would be a leaked caused by a drain not being installed properly and caulking not done right, I assure you we would not have signed that document.
Regards,
After 23 years we really needed a new roof, and we did not know where to start to find a reputable company at a reasonable price. Ferris was referred to us by a co-worker and we set up an appointment with Matt Janes. He was respectful and honest, and he actually climbed up on our high pitched roof and took photos with his cell to show us some issues. He took the time to explain the process, gave us addresses to see the colors we could choose and the quality of their work. He was great! Victor & crew worked in steamy heat and completed our roof in ONE day. When plywood needed replacing, Victor rang the doorbell to show us the "rot". They left our property as clean as it was when they arrived, and our roof is beautiful.
I couldn't be happier with my 13 new windows. Ferris provided outstanding service. The sales rep was very informative and didn't attempt to lead down the most expensive path. The installers were timely, knowledgeable and very professional.
I have other projects planned and plan on calling on Ferris again.
Ms. M, I am very sorry to hear that you did not enjoy your bathroom remodel experience with our company. When we received your complaint, I immediately began an internal review of your job and our records to find out exactly what happened and how we can continually improve upon our...
operations. The following are the facts that I have gathered through our contract and correspondence records. On 2/17/12, our company representative gave you an estimate for a bathroom remodel. Your husband, Mr. M., signed and accepted the contract on 2/20/12. We began the work, and on 2/23/12, Mr. M signed a Change Order form to install an upgraded tub with a heater instead of a standard tub. Upon completion of the work on 2/29/12, Mr. M signed the same Change Order contract again, on an Acceptance Signature line stating that “I am 100% satisfied with the above work.” According to your complaint, you called the serviceman who performed the work directly numerous times following the completion of the work. Unfortunately, shortly after your job was completed, this serviceman decided to part ways with Ferris Home Improvements, a decision that was completely outside of our control. Since the completion of the job three years ago, you did not once call our offices when you were unable to reach him. We had no knowledge of your leak or dissatisfaction until June 2015. The first we heard of your leak and dissatisfaction was when you called our office to ask for money to pay for damages that we never were given the chance to inspect to determine the exact cause. As founder, President, and as the proud owner of this company with my family name on this business, I stand by our craftsmanship and honesty 100%. I would have personally met with you to listen to your complaint, inspect the issue, and if it was in fact our fault, I would have made us tear out our work and redo it completely at our own expense. It is the right thing to do, and it is why our company’s reputation holds strong throughout the area. I could not do any of these things to determine whether we were at fault because you eliminated all of the evidence. In this industry, there is a popular, yet ugly habit of blaming previous contractors for damages or shoddy work. Oftentimes, contractors attempt to gain your trust and secure your future work through such tactics. Your original contract had no warranty in the description of work, however every job we complete comes with a minimum one year labor warranty. More importantly, despite the time elapsed since the completion of your job, we would have come out to your home and inspected the leak as well as correct and repair the work if it was in fact our fault, because we stand by our work and our reputation. A leaking ceiling IS indeed a hazard for your family, as well as 2 small children, and it should have merited a call to our offices three years ago for immediate inspection, which our office staff would have ensured took place. We cannot retroactively pay your bill for work done by another contractor who claims the repairs were our fault. We should have been notified prior to the repairs to inspect the damage first to determine whether or not it is our work that caused the damage. For these reasons, we will not be meeting your desired settlement demands of paying for the completed repairs. Thank you for your feedback, as it is always sincerely heard and reviewed. I do sincerely wish you the best with your future home remodel endeavors and wish you a wonderful summer with your family. Sincerely, [redacted]