The customer did not ask for an estimate and signed next the the box asking if he wanted oneWe felt the unit was worth repairingSo we went forward with the repairWhen he came in I asked him if we would of called would he of done the repair he thought about it for seconds and in a roundabout way said noHe mostly seemed mad we didn't call, not so much on the costWould he of asked for a estimate we would haveI then told him I would show him what was done to unit so he understood the cost he refusedThen I offered to remove all the parts so he would only owe the $estimate fee and at that point we would of lost moneyHe said no the work is done! I said yes but you said you didn't want to pay that muchThree times I made that offer and he refusedAlso the customer asked for a tune up not just a oil change and a spark plugThe unit would not even start! We have been in business for years in the same location and pride are self on doing good workIf you thought it was too much ask for an estimate, read what you sign, and most off take the offer that was given and pay the $and walk away he was also told of the $and signed off knowing of the $chargeEnclosed is a copy of the paper work the customer signed off onI showed the customer the paper he signed and really had nothing to say other than it was too muchI told him that if the snow blower was worth the investmentAlso customer said in the letter we rebuilt the carburetor we replaced and that's because the brand of the engine on his unit old offer s a whole carburetor not a rebuilt kit
The customer did not ask for an estimate and signed next the the box asking if he wanted oneWe felt the unit was worth repairingSo we went forward with the repairWhen he came in I asked him if we would of called would he of done the repair he thought about it for seconds and in a roundabout way said noHe mostly seemed mad we didn't call, not so much on the costWould he of asked for a estimate we would haveI then told him I would show him what was done to unit so he understood the cost he refusedThen I offered to remove all the parts so he would only owe the $estimate fee and at that point we would of lost moneyHe said no the work is done! I said yes but you said you didn't want to pay that muchThree times I made that offer and he refusedAlso the customer asked for a tune up not just a oil change and a spark plugThe unit would not even start! We have been in business for years in the same location and pride are self on doing good workIf you thought it was too much ask for an estimate, read what you sign, and most off take the offer that was given and pay the $and walk away he was also told of the $and signed off knowing of the $chargeEnclosed is a copy of the paper work the customer signed off onI showed the customer the paper he signed and really had nothing to say other than it was too muchI told him that if the snow blower was worth the investmentAlso customer said in the letter we rebuilt the carburetor we replaced and that's because the brand of the engine on his unit old offer s a whole carburetor not a rebuilt kit