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J & D Ostrich

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J & D Ostrich Reviews (1)

To whom it may concernMrs. [redacted] called Donald Duct& Steam to inspect her Ac system,we found that there is bacterial growth in the system and duct work as well as visual mold on the vents. We recommend to clean the system and to fill up insulation that was missing in the ceiling...

boxes, which caused condensation and mold growth on the vents.[redacted] agreed to the service and we started the cleaning process. Two days after installing the insulation [redacted] called complaining she has breathing difficulties. Turns out [redacted] is sensitive to fiber glass which the insulation made out of.We came back to the house to clean fiber glass particles that may be in the air and we sealed the insulation to avoid any contact or breathing of particles.About a week after [redacted] called again complaining that the problem has not been solved.We came to her house again, we took out the insulation by her request and we cleaned the main return and the vents,we vacuumed beds,drapes,sofas and fans to get rid of particles that may have left. we also recommended to run the ac and let the air circulates.Few days after she called again to complaint about the same thing, we came to her house again, this time we did full cleaning service, same as the first time,we cleaned the entire system and duct work and told [redacted] that we did all we could to get rid of the fiber glass particles.One day after [redacted] called again asking us to come back to treat the same problem but there was nothing else to do, other then what we already did. She decided to call a different company to get second opinion. That day she filed a complaint.A day after she called to informed us she called other company to check the problem and they recommended to apply "FOSTER 40-20" instead of using insulation,it might solve the problem,they said.[redacted] insisted that she want to apply  "FOSTER 40-20", even tough we told her we don't think it will solve the problem. She requested a refund for the insulation we install so we agreed to apply the FOSTER 40-20" for her which was equal  to the refund amount she requested. [redacted] said the she think is fair that we apply the foster 40-20 that was equivalent to the refund amount she was asking.  Our last recommendation to [redacted] is to hire a cleaning company to clean the entire house from fiber glass particles that may still be somewhere in the house.We always take care of our customers  and we did more then enough trying to help [redacted], we continued trying helping her even after she filed a complaint.we wasted time and money and did everything we possibly could.SincerelyDonald Duct & Steam Cleaning, Inc.281-789-8989

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