J D Services

On December  26th  [redacted]
called me and asked if I could repair the heater on "his" rental property, knowing [redacted]
personally I told him I could get there to look
at it. I met the tenant at the
property ([redacted] ) and inspected the unit. Initially the unit was extremely...

dirty and had
not had regular maintenance completed, the flame sensor was dirty and the gas valve was in the 
off position.The Safetyfloat switch was never wired in when the unit was installed. I text [redacted] to let him know my
findings and repaircost (at a very discounted rate) and was given authorization to complete repairs.I cleaned the furnace and made repairs, tested the furnace operation
multiple times for satisfactory operation. When I was finished I call ed [redacted] for  payment I was informed at that time this was
his mot her' s rental and she would be calling me
back with a credit card number for payment.On January 3rd I had received no payment or call from
his mother, I called [redacted] and told him I never received a call or
payment. He advised me she would call me right back. Later that day [redacted] did call me, she
requested that I send her a receipt showing Paid In Full to her and she would mail me a check, I explained that I
will not mail a receipt showing paid in full
before payment was received  especially after waiting a week on the credit card payment I was supposed to have already received over the phone when the repairs were completed. After we hung up, I again called [redacted] (her son) and explained to him  what she had requested and that I was
not  willing to mail an invoice showing paid infull as I had not been paid for repairs on property as of this date. [redacted] assured me she
will mail payment as she stated. On Monday January 16t h I received payment of $139.00 by check
and I mailed out  an invoice/receipt to  the return address on her envelope in Lawton
OK as she requested.  OnFebruary
3rd [redacted]
contacted me and asked for a duplicate copy of invoice, he said his mother claimed she never received
the original I mailed. I let  him know my
invoices are 3-part and I have another one he can
have. On February 5th [redacted] came to my house and picked up the invoice copy.Exactly 21 days after I completed repairs to therental property I receivedpayment. I didnot receive a single phone call from [redacted] until I called inquiring about
payment not being received to her son [redacted]. She has onlycalled my cellphone number 1 time on January 3rd when sheasked me to sendher apaid in full invoice prior to paymentbeing received and I refusedas Ihad not been paid.  I was asked by my friend to help with a rental situation of no heat,I completed the repairs at a very discounted rate and waited to be paid. The only issue[redacted] can listwith the job that I completed is that I wouldn't
give her a paid in full invoicewithout being paid. She took it for grantedthat her son and I werefriends andexpected my timeand equipment coststo be free and becameangry when shewas expected to pay. She was suspicious of my business address being a PO Box and she couldn't search me on t he internet?
Those claims are a reach;
I am registered with the Secretary of
State, fully bonded and Insured with a valid Oklahoma Contractors License that is easily
searchable on the  internet.  I think she was angry and tried to take advantage of my friendship.   I do not advertise my business I have a verylarge customer  base by word of mouth alone.  I take pride in my business and feel quite taken advantage of with this situation. I am a Heat /Air  and Plumbing Contractor, my repairs are my livelihood.   My  work is not  the issue at all her tenant had heat when I left and still
does today.I feel that [redacted] is
angry she was expected to pay for services on her rent al property
and is attempting to damage my business name
and credibility. I have expressed my outrage over this to her son [redacted] who has made
multiple attempts
to apologize to  me for what she has attempted to do to my busines, s with this
complaint.  I have included the  screen shots of
conversations with [redacted] since her complaint was filed as I didn't realize I
would need to  keep the  prior conversations  and had no expectation of  this. I find it very ironic I had to wait 21 days from the date of repair to 
receive payment; it 
was 17 days from the date she mailed payment
to her complaint being filed. She was mailed a copy of invoice to  address she provided and a second copy given
personally to her son. I cannot control what did or
didn't happen with the mail, she did not attempt to con t act me after we spoke on January 3rd  to 
advise she didn't receive. She made no attempt to resolve any is.sue with me at all. I would also
request you contact her son [redacted] at
###-###-#### for further verification.I expect this complaint to be expunged from my
company record as there has been absolutely no wrong doing on my part.  I feel this was a personal attack for my expectation  of payment for services rendered.