J D Thompson Insurance

Midway has issued a check in the amount of $to Ms ***I called and informed her as well Thank you for your patience and understanding in this matter ***

Good Morning, All quotes are estimated, there is no way for us to give a 100% accurate quoteEstimates are based on the information provided by the customer at the time of the initial phone call There was more than expected as we needed days to load all the contents All moves are based on Actual time and materials it takes to provide services Customer had on truck storage for aprox days which also added additional monies to the final bill Customer signed all paperwork showing services ordered were in fact provided as per their request and all items have been delivered back to the customer Thank you

Complaint: ***
I am rejecting this response because: With the amout of damaged belongings has made the original complaint of poor quote policies to, how will they treat a completely dissatisfied family as we tearfully look through our irreplaceable, unrepairable, family heirlooms so carelessly loaded that even the unloading crew was shaking their heads and apologizing for the mess madeI cannot accept this resolution until this nightmare is truly over.
Sincerely,
*** & *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Previously, The Director of Operations, *** *** sent you a claim form, Till which time we receive that completed form, we are unable to proceed with addressing any claimed damages. Please submit so that we may review the claim and address accordingly. Thank you, *** ***

Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: *** ***, Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@midwaymoving.com
This customer contacted us with a claim regarding missing wine within a few days of her move at the end of MarchWe
responded with a denial of the claim, but we did send a crew to help organize her storage area, at no chargeShe wrote a complimentary note on the receipt
On Monday, July 20th we received an e-mail from the customer alleging additional missing itemsWe have had no opportunity to investigate any of thisThe customer did not file a claim with us for these items, nor did she provide any documentationSince it has been more than months since the time of her move, and these items were taken into a public storage, Midway cannot assume any responsibility for this at this timeBut we will contact the customer as a courtesy

Good Morning, This complaint is currently being handled by our Director Of Operations

Good Morning,   All quotes are estimated, there is no way for us to give a 100% accurate quote. Estimates are based on the information provided by the customer at the time of the initial phone call.  There was more than expected as we needed 2 days to load all the contents. ...

 All moves are based on Actual time and materials it takes to provide services.   Customer had on truck storage for aprox 22 days which also added additional monies to the final bill.    Customer signed all paperwork showing services ordered were in fact provided as per their request and all items have been delivered back to the customer.  Thank you.

Midway has issued a check in the amount of $119.00 to Ms.  [redacted]... I called and informed her as well.   Thank you for your patience and understanding in this matter.    [redacted]

Initial Business Response /* (1000, 5, 2015/06/29) */
Please provide me with Moving date and the bl number if possible. I am unable to locate with the information provided
Initial Consumer Rebuttal /* (3000, 7, 2015/07/05) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
The business has requested additional information, namely the date of service and the bill of lading number. I received a telephone call from the business on the date that I submitted my complaint and informed them that the [redacted] was the person who reserved the movers and also that the date of service was June 1, 2015. The additional information the business requested is: Bill of Lading No. XXXXXXX. I RESERVE THE RIGHT TO PROVIDE AN ADDITIONAL RESPONSE TO THE BUSINESS AFTER THE BUSINESS PROVIDES A SUBSTANTIVE RESPONSE TO MY COMPLAINT.
Final Business Response /* (4000, 13, 2015/07/16) */
Again, you originally called for an estimate. The sales rep gave you an estimate based on the information provided to them. An estimate is just that an estimate.
As I stated previously you signed all paperwork that service ordered were performed. They were provided. All moves are based on Actual time and materials to complete services. You signed on the pick up as well as delivery acknowledgement.
We are unable to refund any monies as services were performed and provided.
Final Consumer Response /* (4200, 16, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I hereby incorporate my complaint and reply.
Clearly, Midway Moving is content with providing subpar service and with doing so in a callous and dismissive manner.
I reiterate the issues raised in my complaint.
I demand a refund. In the meantime, I will post the details of my complaint in every online review service available. This company does not understand the concept of remedial measures. Your movers slugged through the end of my move at 1am, when they should have been done hours before.
I urge Revdex.com to take whatever consequential measures it deems necessary to resolve this issue. The complaint procedure, at this point, has hit a dead end unless Midway Movers takes the initiative of responding to each aspect of my complaint, in form and substance. Midway Moving provided no indication whatsoever that the manager that handled my move was disciplined in any way. The company offered no explanation as to the utter fatigue and physical ailments of the movers. They offered nothing with regard to their out-of-date moving practices. They offered nothing in the way of a compromise. This company does not deserve to be in business.