J. Doyle Backhoe Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Per the discussion with Suddenlink's phone call yesterday morning, I went online later at night to pay the remaining $81.94, and they STILL had the ma$charge tacked onto my account I called them immediately, they allowed me to pay the $via credit card, but they would not remove the fake $charge I have paid the $balance for the entire month that my service was cancelled, in full, as requested....It is bad enough you cheated me out of an extra $because of some "policy" i've never heard of, but you are still trying to steal the extra $from me, seriously? I've paid the last month's bill, as of last night, and the confirmation number on that is *** REMOVE ME FROM YOUR BILLING/PAST DUE NOW I paid my final balance in full Remove that fake $charge, close my account, and never contact me again.]
Per the discussion with Suddenlink's phone call yesterday morning, I went online later at night to pay the remaining $81.94, and they STILL had the ma$charge tacked onto my account I called them immediately, they allowed me to pay the $via credit card, but they would not remove the fake $charge I have paid the $balance for the entire month after my service was cancelled, in full, as requested....It is bad enough you cheated me out of an extra $because of some "policy" i've never heard of, but you are still trying to steal the extra $from me, seriously? I've paid the last month's bill, as of last night, and the confirmation number on that is *** REMOVE ME FROM YOUR BILLING/PAST DUE NOW I paid my final balance in full Remove that fake $charge, close my account, and never contact me again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

An Optimum specialist spoke to *** *** on 11/**/and discussed acceptable forms of payment when paying her Optimum account*** *** was appreciative of the follcallOptimum considers this matter resolved and remains available to assist in the event future issues arise

The customer was contacted in receipt of the complaintOptimum has enacted a policy to charge a monthly modem fee for all of our customers who have an Optimum provided cable modemCustomers may purchase their own modem and return the Optimum provided one to avoid the modem feeThese changes will
allow Optimum to continue to deliver the high quality services our customers expect.There are no changes to our standard internet, voice, and video pricing for current customersThe modem lease fee enables us to service the modem and ensures that customers have the best modem for their level of serviceThe customer was advised of thisThe customer inquired about promotional availability on the call, and a follow up was agreed to after that was investigatedA follow up was not successful, and a message was left with our contact informationWe remain ready and willing to assist the customer should she contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
Now they have charge me service fee for replacing a dvr that I rent from themThat's not right & they admitted on the phone that the email issues were there problems (after I contacted micosoft they advised me it's a suddenlink issue), & I advised them of thatStill my service is not working properlyThis company does not care, if they did they would fix this issue.
*** ***

Several attempts to contact *** *** between 1/**/and 1/**/were unsuccessfulWe have sent a letter to *** *** with our contact information and remain available to assist him in the future should he need it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]The answer is inconclusive with peripheral information not supportive of the responder's explanations1.''admitted to deleting something on her Outlook'' YES I DID DELETE 'SOMETHING' This doesn't imply EVERYTHINGI was an *** customer with that email address for over yearsI didn't delete 2,emailsOnline email from the *** site downloaded emails that were opened by OutlookMy 'mirroring' was on in spite of 'thinking' it was offI opened email from *** using the Outlook app and *** server from 6/**/onIf mirroring was off; this wouldn't be the caseI could even delete a file on Outlook and see it on *** (ergo 'some files were deleted") to prove this pointThe explanation of a partial refund is inaccurate and not pertinent to this issueThis is an issue of not getting emails and not paying for the addresses therein contained - I explained to *** - I have lost business and personal contactsThis cost me loss of business and the conversations I had through State Attorney of Colorado - attempting to find my father's ashesIt's costing me time, aggravation and a lot of heartache.I have over years post grad work in computer apps and programming and I know it's nearly impossible to delete text permanentlyI have been a loyal customer for over years and would not leave a bill unpaid if services were renderedIf I was of that character, I'd have left the previous bill unpaid as wellPlease understand that what's happened is not an application error, not a user error on this end
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Attempts to contact the customer in regards to this complaint were unsuccessfulA voicemail was left and an e-mail was sent to the customer's preferred e-mail address on file with our direct contact information, and we remain ready and willing to assist the customer and answer any questions they
have should they contact us

Suddenlink has received *** ***’s complaint regarding his bill and an additional trouble call fee that was added to his accountAccording to our records *** *** contacted Suddenlink on 2/*/having issues with his internet having slow speedsThe agent set up a work order for a tech to
come out and see what the issue wasShe did advise *** *** of our wire maintenance plan and if it was something on 3rd party equipment he would be charged the *** *** declined the offerThe tech that came out on 2/*/stated it was issues with his 3rd party routerHe closed the case out as customer education which resulted in the trouble call feeSince *** *** was advised of the fee Suddenlink is not able to credit back the feeSuddenlink attempted to contact *** *** however was unsuccessful; Suddenlink feels that we have satisfied our obligation in regards to this complaint and no further contact is necessary

After reviewing the original Sales call, *** found the customer was not informed of the installation fee of $The customer was already provided a credit of $40.00, for the complaint but as a courtesy for the poor experience, an additional credit of $60.00, was applied to the account
*** does not typically provide details of the PPV/Video on demand settings/options during a Sales call unless the customer would specifically ask questions about the service. The customer does not dispute the purchases were made in the home and understands *** does hold the account holder responsible for these purchases but as a one-time courtesy, all of the purchases were credited back to the account totaling $We trust we have satisfied our obligations in regards to this complaint and consider the matter closed

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received your email concerning altice (cablevision) not being able to reach me, which is not accurate. I spoke with someone from cablevision named Christine, I believe, and was told by her cablevision is not offering anything in compensation for removing premium channel starz and its ither channels. she told me of the additional channels added, in which I brought to her attention were not of equal value neither in amount of channels or content which she said she wasn't sure what the content was of the new channelsI explained starz was a premium channel offering new movies and programming which not available on any replacements. I told her I did not think the value of cablevision was the same and she suggested I move down in service one level explaining I would lose cinemax channels for less per monthI asked her if losing channels was worth why was losing channels worth nothing. answer was they were not offering anythingI asked what people paid for starz and was told per monthI said I should receive that off my bill and was told noshe finally mentioned since I have boxes at per month in my home she could give me a promotional offer of box free (saving per month) for monthsI said I didn't think I can do that. please let me know what my options are nowthank you very much, ** *** again case no***

On 1/*/17, an *** representative spoke to *** *** advising him that we reviewed his 10/**/phone call with *** Retention and there was no mention by him to disconnect the serviceIn addition, he was advised that we did not receive a port out request for TN (###-###-####)The customer
was provided his balance and our direct telephone number

On 3/**/*** *** was contacted to discuss her recent complaint filed with the Corporate office*** *** stated that her bill is $more per month then what was quoted to her*** *** was provided an apology for the poor experience and offered a free box for year and a time credit fo
$for the month of February*** *** accepted the offer and considers the issue resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Suddenlink states Service was disconnected because of non paymentThat is a complete non truthI disconnected Service and turned in equipment.Now that payment has been received by suddenlink, what can the better business do for the period of time that my service did not work as advertised? I was unable to use the internet and television at the same timeI had suddenlink service people work on the issue but they did not fix it
Suddenlink rep that called did not listen to a word I said and basically said he considered the case closed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Suddenlink received *** ***'s complaint in regards to email issues and a line outside his home needing to be buriedThe email issue was escalated to the IT department for review, and the line issue was escalated to the field management teamThere was a confusion with the field
contractors with the process that was needed for the line outside *** ***'s home to be buried. It was at first believed it was going to require additional work to replace and bury the line that at the time they did not have the ability to doHowever, on October ***, they were able bury the line with no additional work required.The IT department had received information on *** ***'s account before the Revdex.com complaint was filed and had been working on restoring the email folders. On October ***, the email folders were restored and repaired. A contact center supervisor did attempt to reach *** *** on October ***, however he was only able to leave a voice mail. On October ***, Suddenlink was able to confirm with *** *** that his concerns were addressed and resolved. We apologized for the length of time this process took, and advised him we will handle education and training for the errors made by the contact centerSuddenlink trust we have satisfied our obligations in regards to this complaint and consider it to be resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** states her dissatisfaction with Suddenlink’s Residential Services Agreement
Suddenlink take customer communication of policy changes very seriously, and communicated to our customers in advance to the change by means including a detailed explanatory bill message with a web link to the
new Terms of Service effective on May **, and additional email messaging for electronic billing customers directing them to read the bill for updatesThe bill message page (page of *** *** bill that month) of April billing statement
In addition, when a customer contacts Suddenlink to disconnect their service, our representatives are instructed to remind the customer of the monthly period, and provide the option to schedule their disconnection date at the end of the monthly service period

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Between 6/**/and 7/*/17, an Optimum Specialist attempted contact with the customer; the customer was provided with direct contact information via phone messaging and email should he have additional concerns regarding this complaintOn 6/**/17, Optimum refunded *** *** credit card for
the cancelled installation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I want a credit from the time I disconnected service
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have sent a sample of emails from *** in .eml format as requested. This request (samples in .eml) format was made after the request to send the emails without a specific format, which I did.The only reason I did not make a separate junk mail folder in the web server was because I must use IBM Notes to fetch email per my business requirementsUsing a slow web mail interface is not viable for 100+ emails per dayThe request for .eml format was made by suddenlink as an acceptable alternative.Please note: the complaint is not for support for email, only that suddenlink cease sending me junk mailI am continuing to received 20-junk emails from ***, I have never done legit business with *** and all accounts under suddenlink.net are made under the control of suddenlink, inc or its partners
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***