J. Doyle Backhoe Service

Multiple attempts to reach [redacted] by phone were unsuccessful. An e-mail was sent to the customer's e-mail address associated with this complaint, advising him that an Optimum technician has retrieved the equipment today, 8/*/17. The equipment has been removed from the customer's account and a credit will be applied for the equipment charges that had been assessed. The customer's account has been removed from collections activities. We remain ready and willing to answer any questions or concerns the customer may have regarding his account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not completely satisfactory to me, but there is no other way to have it resolved. I lower my plan, because they can't offer me what I want.  I am satisfied with the fact that they are going to take care of the ineffective customer service.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Suddenlink spoke with [redacted] on June **, 2017 with complaint stating her dissatisfaction with a write off in collections from previous years. Suddenlink has researched [redacted] account; advised her that the past balance on her previous account from 10-11 years ago is valid....

Customers account was disconnected and prorated credit was given and she had a remaining balance for the time she used service. Customer is stating she never received a bill and does not want another one because of the length of time it has been. Advised [redacted] that we will be unable to reinstate new service until the write off is paid and taken care of. Customer is aware that write off will remain until the balance is paid; after which we will be able to set her up with new service. Suddenlink feels that we have satisfied our obligation in regards to this complaint and no further contact is necessary.

Multiple attempts to reach the customer in receipt of this complaint were attempted and unsuccessful, including leaving two voicemails and sending an e-mail to the customer's e-mail address. We remain ready and willing to assist the customer and answer any questions they have, should they contact...

us. Upon review, the customer was provided a promotion as discussed, however, the promotional rate affects the core services (phone, Internet and TV). Equipment charges and other services and rates are subject to change.

On 12/*/16, an Optimum representative apologized to [redacted] for the poor experience and advised him of our late fee and restore fee policy. He was informed he received notification regarding a past due amount on his 10/**-11/** bill and in addition, notification was mailed separately to him on...

10/**/16 advising that if payment was not received by 10/**/16, his service would be interrupted and a fee assessed. The customer said he did not receive the notification and Optimum mailed him a copy on 12/*/16.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have reviewed the response from Atlice/Optimum.  When I cancelled my service, there was no further use of further use of any Optimum services.  The equipment was returned on the next business day.  When I signed up for Optimum they had no problem with prorating my bill to the day I signed up but when I cancelled they bill to the month.  This is an unfair process made by a unilateral corporate decision. I am asking for return for the days not used. This business practice of charging for services not used is tantamount to theft.  If I would have cancelled on the first or second of the month, Optimum would have billed me for a month of unused service. Luckily I cancelled near the end of the month but still should be credited for unused services.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are in receipt of the Revdex.com complaint (“Complaint”). Altice USA, Inc. (“Altice”) is the parent company of Suddenlink Communications and is responding on its behalf.In his complaint, [redacted] states his dissatisfaction with Suddenlink’s monthly subscription policy as explained in its Residential...

Services Agreement. In addition, [redacted] request that Suddenlink retroactive the account to September ** or October * when he verbally requested the disconnection. Suddenlink, like many other entertainment, telecommunications and subscription services, makes its services available on a monthly basis; providing customers access to our high-quality products for the entirety of their monthly service period.  We take customer communication of policy changes very seriously, and communicated to our customers in advance to the change by means including a detailed explanatory bill message with a web link to the new Terms of Service effective on May **, additional email messaging for electronic billing customers directing them to read the bill for updates, and periodic reminders on customer’s bills. In addition, when a customer contacts Suddenlink to disconnect their service, our representatives are instructed to remind the customer of the monthly period, and provide the option to schedule their disconnection date at the end of the monthly service period.  For customers who choose to disconnect their service early and return their equipment, they can still continue to use our out-of-home services, such as: Suddenlink2Go networks that they can watch on their mobile devices and Suddenlink e-mail.In response to his complaint, [redacted] contacted Suddenlink on September ** to disconnect the account. [redacted] billing period at the time of call was September ** thru October **. As stated in the Residential Service agreement, service cancellations are effective on the last day of the then-current billing period. For more details, please visit [redacted] Suddenlink stands by its policy.Suddenlink attempted to reach [redacted], however was unsuccessful. A No Contact Letter will be sent to [redacted]. We trust that we have satisfied our obligations with respect to this complaint. If you have any additional question, please feel free to contact me at ###-###-####.

The complaint filed by the above-referenced consumer has been forwarded to my attention for investigation and handling. Altice USA, Inc. (“Altice”) is the parent company of Suddenlink Communications and is responding on its behalf). On or after May **, 2016, Suddenlink made a change in our...

Residential Service Agreement (RSA) which provides that service subscriptions are renewable on a monthly basis with no refunds provided for partial months.  [redacted] was notified of this change on her April 2016 billing statement.Suddenlink, like many other entertainment, telecommunications and subscription services, makes its services available on a monthly basis; providing customers access to our high-quality products for the entirety of their monthly service period.  This policy was communicated to our customers prior to the change, including a prominent and detailed and colorful explanatory bill message with a web link to the new terms of service effective May **, 2016 with ongoing periodic bill message reminders; and additional email messaging for electronic billing customers directing them to read the bill for updates.  Once a customer’s billing cycle has begun the customer is responsible to make the payment for the full month. If a customer chooses to disconnect services in the middle of the billing cycle the services will not be disconnected until the end of their billing cycle.In addition, when a customer contacts Suddenlink to disconnect their service, our representatives are instructed to remind the customer of the monthly period, and provide the option to schedule their disconnection date at the end of the monthly service period.  [redacted], final balance on the account reflected internet data usage charges of $15.00 and a late fee of $10.00 totaling to be $26.18.   According to our records, [redacted] requested to have her Suddenlink services disconnected on November **. The disconnection was scheduled in accordance with our disconnect policy for the end of her billing cycle on November **.Suddenlink spoke with [redacted], and advised of the above information. A payment was made for the final balance of $26.18 on Decembe[redacted]. We trust that we have satisfied our obligation in regards to this complaint and no further contact is necessary. If you have any additional questions regarding this complaint, feel free to reach me at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 “System error” is a cop out.  Do you honestly expect me to accept that as the reason??  There were way TOO many phone calls made by me to even for one second believe that.   Maybe Company processes and policies......but don’t blame the system   The left hand doesn’t know what the right hand is doing  and no one can communicate with anyone else. Can’t get into the local office due to their cut back hours and my work hours being the same.   yes, I did receive a call from Taj last night and offered me a $100 credit   He was very nice. But when I called in to see about a credit I was told they could give me $20 because their records only showed 3 cancelled appointments. And she was lying to me about who she reports to. Refused to help me out in any way.  Sent me to the retention dept. that agent, Queena, was very nice and offered me a package upgrade for 12 months. But what I mostly received from suddenlink is finding out that I don’t matter, my time doesn’t matter and they don’t need to keep their appointments   I was lied to so many times. Told different stories by different people. I wasted  so much time from my job hounding them to do their job!  Unacceptable!
 
[redacted]

On 10/**/16 Suddentlink reached the customer; however, he was busy and a callback number was provided. A second call was made on 10/**/16 and a voicemail was left with our contact information. A no contact letter was also sent on 10/**/16. We were unable to advise the customer we waived the $97...

overage as a courtesy, but he should see the adjustment on his next statement. Should the customer have additional concerns he may contact us via the number left on his voicemail or in the no contact letter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My neighbors and I know that we were ripped off.We do not accept their reply and neither should the Revdex.com.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the company apologized and will be crediting my account with three months partial credit.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 This resolves nothing, and as I have indicated, we want written correspondence ONLY.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This complaint Is a follow-up to my original complaint with the Revdex.com. The complaint number is [redacted]. As of today I still have not received the tablet that I was promised. The settlement I agreed to guaranteed the promotional tablet would be delivered by February **. As of today, February **, I have not received the tablet. I have no reason to believe the tablet will be delivered tomorrow. I will copy and paste the response received from the business in the desired outcome field below. I still believe that this business never intended to send this promotional tablet. This constitutes false advertising.  Spoke to [redacted] on 1/**/18 regarding his promotional gift offer (tablet) not yet being received. An apology was extended to [redacted] for the delay in fulfillment processing of his tablet and for the multiple calls had had to make in to Optimum to obtain a resolution. [redacted] was advised that there was a delay in processing due to inventory issues with our vendor and apologized that he did not receive an email advising him of the delay. It was confirmed for [redacted] that his tablet has been processed and that it should be received no later than 2/**/18. Offered [redacted] a 6-month box credit due to the inconvenience caused by the delay as well as the misinformation given to him by previous reps. [redacted] accepted the offer and will contact us back directly if there are any further issues with the delivery and receipt of his tablet.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to warn other customers in my area to stay away from this WiFi provider!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  Phone calls made to company have not been returned.  Business left message stating that they do not make mistakes.  Without refund of erroneous charges claim will never be settled. 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] has made additional attempts to contact the customer by phone and email but to no avail. A letter was mailed on 11/*/16, requesting contact. [redacted] is unable to provide any additional informaion at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]