J. Doyle Backhoe Service

Suddenlink received [redacted] complaint in regards to his internet service issuesSuddenlink did have a known area issue that required field work on the linesSuddednlink completed this work on July *** [redacted] spoke with a field representative on July *** and confirmed he has not experienced any further issues since the *** [redacted] *** has been given Suddenlink's contact information if he has any further issuesSuddenlink feels they have satisfied their obligations in regards to this complaint and consider it resolved

Revdex.com:At this time, I have not been contacted by Altice USA / Suddenlink regarding complaint ID [redacted] .Sincerely, [redacted] ***

[redacted] [redacted] [redacted] Dear [redacted] We have attempted to reach you by phone; however we have been unsuccessful in our effortsWe would like to speak with you to address your concernsPlease contact us at your convenience by phone at ###-###-####, or email us at [redacted] We are available Monday through Friday 10:00am until 7:00pm (Central Standard Time) Respectfully, Taj D [redacted] Corporate Escalations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am checking with *** to locate the records of my call In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Optimum, like many other entertainment, telecommunications and subscription services, makes its services available on a monthly basis; providing customers access to our high-quality products for the entirety of their monthly service periodWe take customer communication of policy changes very seriously, and communicated to our customers in various ways for two billing cycles prior to the change, including: prominent and colorful messaging via banners on the front page and remit slip of the bill; a detailed explanatory bill message with a web link to the new Terms of Service effective on October ***; and additional email messaging for electronic billing customers directing them to read the bill for updates In addition, when a customer calls to disconnect their service, our representatives are instructed to remind the customer of the monthly period, and provide the option to schedule their disconnection date at the end of the monthly service periodFor customers who choose to disconnect their service early and return their equipment, they can still continue to use our out-of-home services, such as: the TV to Go networks that they can watch on their mobile devices; Optimum WiFi’s more than million hotspots, as well as Cable WiFi hotspots; Optimum e-mail; News Networks and Newsday.com On 817, a representative of Optimum spoke with [redacted] in response to the complaintOur representative educated [redacted] on the new Terms of Service and answered her questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 1)I do not feel the business has the right to charge me for a full month when I cancelled the service mid monthI asked if [redacted] could refund me for the partial month I paid when I signed up for the service and I was refused Also, [redacted] did not have the chance to "educate" me on their unfair practices because I could never get through to cancel my service even after waiting on hold for multiple hours on numerous occasions.2) [redacted] is attempting to charge me for an additional month of service, because I was unable to cancel the service because they provide no way to cancel the service through their website and they never answered their customer service line even through I called multiple times and stayed on the phone for over an hour waiting.3)Speaking with their representative it was very obvious they do not care about their customers or the Revdex.com They have no interest in resolving the dispute I will not pay for service that I was not given a fair way to cancel (extra month of charges) or for additional days in a month that I did not use I switched my provider to Verizon FIOS, I should not be forced to pay for another days of [redacted] service that was never used and I did not even know I had In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] , like many other entertainment, telecommunications and subscription services, makes its services available on a monthly basis; providing customers access to our high-quality products for the entirety of their monthly service period We take customer communication of policy changes very seriously, and communicated to our customers in various ways for two billing cycles prior to the change, including: prominent and colorful messaging via banners on the front page and remit slip of the bill; a detailed explanatory bill message with a web link to the new Terms of Service effective on October ***; and additional email messaging for electronic billing customers directing them to read the bill for updates In addition, when a customer calls to disconnect their service, our representatives are instructed to remind the customer of the monthly period, and provide the option to schedule their disconnection date at the end of the monthly service period For customers who choose to disconnect their service early and return their equipment, they can still continue to use our out-of-home services, such as: the TV to Go networks that they can watch on their mobile devices; [redacted] WiFi’s more than million hotspots, as well as Cable WiFi hotspots; [redacted] e-mail; News Networks and [redacted] The customer was notified of our change in policy and is responsible for the final billing of the account, which is $

Multiple attempts to reach [redacted] by phone were unsuccessfulAn e-mail was sent to the customer's e-mail address associated with this complaint, advising him that an Optimum technician has retrieved the equipment today, 8/*/The equipment has been removed from the customer's account and a credit will be applied for the equipment charges that had been assessedThe customer's account has been removed from collections activitiesWe remain ready and willing to answer any questions or concerns the customer may have regarding his account

Several attempts made to contact [redacted] between and were unsuccessfulA No Contact Letter was draft and sent to the customer's home address Optimum remains available and willing to assist [redacted] with her accountIn order to resolve this complaint, we would need to speak to her to gain more information to aid in our investigation

On 1216, an Optimum representative spoke to [redacted] to reiterate our late fee and restore fee policy He was informed he received notification regarding a past due amount on his advising that if payment was not received by 1016, his service would be interrupted and a fee assessedThe customer said he did not receive the notification and Optimum mailed him a copy on

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Good Day The company NEVER called they are the ones who provided me with a home phone which the number should be on file as well as they have my current email on file no attempts were made but more as a way to cover up the fact that I should be compensated way more than dollars for all the trouble and time this cause so they respond as I'm unreadable once again another lie told to avoid compensation Thank You In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

On 1216, a Suddenlink representative spoke with [redacted] advising him we have waived the $service call fee We spoke to the customer regarding their dropped calls and [redacted] advised he will check to make sure all is working; however, the Suddenlink representative advised if there is a problem to let us know so we can address the issue as soon as possibleThe customer was satisfied and considers this complaint resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We did not have telephone service nor did anyone return numerous calls after a message was left by sudenlink We had one modem it was returned and sudenlink acknowledged the return Again I must state that there is no logical reason that we would have two modems performing the same job Sudenlink continues to not accept there logistical error and passes on the cost to the customer Monthly billing only reveals one rental fee year after year after year [redacted]

On 1216, Suddenlink spoke with the customer to acknowledge his Revdex.com complaintSuddenlink advised the customer we will credit the account $for the returned modem; however, his balance of $is still a valid chargeIn April 2016, all customers were notified regarding an update to the Residential Service Agreement which explained that we are no longer offering any pro-rated credits when accounts are disconnected

On 1217, Altice contacted the customer to address their concerns about their final bill Optimum, like many other entertainment, telecommunications and subscription services, makes its services available on a monthly basis; providing customers access to our high-quality products for the entirety of their monthly service periodWe take customer communication of policy changes very seriously, and communicated to our customers in various ways for two billing cycles prior to the change, including: prominent and colorful messaging via banners on the front page and remit slip of the bill; a detailed explanatory bill message with a web link to the new Terms of Service effective on October ***; and additional email messaging for electronic billing customers directing them to read the bill for updatesFurthermore, on every monthly billing statement, the policy is contained within the Billing Information section of the statement In addition, when a customer contacts Optimum to disconnect their service, our representatives are instructed to remind the customer of the monthly period, and provide the option to schedule their disconnection date at the end of the monthly service periodFor customers who choose to disconnect their service early and return their equipment, they can still continue to use our out-of-home services, such as: the TV to Go networks that they can watch on their mobile devices; Optimum WiFi’s more than million hotspots, as well as Cable WiFi hotspots; Optimum e-mail; News Networks and [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becau I don’t understand the business response, all I know is that I asked for a discontinuation of services & then was billed anywayI feel that I am a victim of of sloppy office practices of suddenlinkSeriously, why would I need your lousy internet service with no equipment ? At any rate, I have no money - thanks to being hit from behind by a person who was more interested in texting than paying attention to the roadI went from a nice income to zeroSo stop harassing me for something I don’t owe & can’t pay anywayIt’s Christmas & a meager amount anyway for a huge company like you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My neighbors and I know that we were ripped off.We do not accept their reply and neither should the Revdex.com [redacted]

We are in receipt of the [redacted] complaintIn her complaint, [redacted] states she was required to pay an outstanding bill acquired by her daughter before new services could be installedAfter reviewing the account, there were services installed at the [redacted] **, from -The occupant at this address shared the same last name as [redacted] ***After proof that [redacted] did not occupy the resident during the time of the write off, we were able to proceed with the installationThe services were installed on We spoke with [redacted] on 318, to confirm a resolution has been madeShe has our contact information should she have any more questions or concernsWe trust that we have satisfied our obligations in regards to this complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Talked with Bonnie this morningShe needs to look into the matter and do more research [redacted]