J E J Landscaping

Initial Business Response / [redacted] (1000, 5, 2017/01/17) */ Hello Mr***, Thank you for contacting us in regards to your BetterWorldBooks.com order #XXXXXXXXWe understand your frustrations with the order and have investigated the cancellation request This order was placed on January 14th from our marketplace seller, Dream Books Company LLCFor these orders Better World Books handles the billing and your payment information is not shared with the sellerThe seller notified us that the shipment was packaged and departed their facility on January 14th prior to our Customer Care team receiving your ticket (#XXXXXXX) requesting cancellation of the orderDue to how quickly these orders are fulfilled we advertise in our help center that we cannot guarantee that marketplace books can be cancelled prior to shipment I am very sorry that we were unable to cancel your order and understand how disappointing this can beOur days return policy covers all items ordered from Better World Books and we would be happy to assist with the cost of returning the bookI would like to offer you a [redacted] credit via PayPal, Check, or Gift Certificate for BetterWorldBooks.com Let me know your preference and I will get this credit out to you at once The seller will accept a return of this item at the following address: Dream Books Company, LLC [redacted] XXXXX Be sure to insert a quick note with your order number for the sellerOnce your return is shipped please let our Customer Care team know the tracking number so that we can process your refund I would be happy to assist with any questions or concerns you may have about the return of this item Sincerely, [redacted] Manager, Customer Care and Quality Assurance Better World Books Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/01/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I submitted a request via their cancellation link well in advance to the book being shippedThe total was shown as [redacted] dollars, but I was charged [redacted] If there were tax, then it should have shown on the total before purchaseFinally, the estimated delivery time advertised is 7-daysI just checked the status of my book, and it says that estimated delivery day is the 7th of FebruaryIt was supposedly shipped on the 14th of JanuaryThat's days! I need the thing for class! If I had the money I spent on this book, I could order another from a source that doesn't lie to its customersI have been completely mislead, and from what I read from others, I'm not the only oneI have class, and I cannot do without a text book for that amount of time, especially one that I could have rented for half the priceThis is unacceptableI would like a full refund, so I can get another book from a source that will have it to me before the middle of the semester, and I will return their book when it comesI don't lie or steal Final Business Response / [redacted] (4000, 9, 2017/01/19) */ Dear Mr***, Thank you for taking the time to follwith usWe deeply apologize for the frustration with this order and have looked further into the concerns of your January 17th correspondence The billing of your order is broken down as follows: ISBN: XXXXXXXXXXXXX, Gramatica Espanola: Analisis y Practica, [redacted] Illinois Tax [redacted] Total Paid: [redacted] The price displayed on the product page and the cart is only the item priceSales tax is not calculated until shipping details are providedDuring Step 2: Shipping and Step 3: Payment of checkout, your final total is displayed and calculated off the previously provided order detailsWe charge sales tax for any state where we have a sales presence (e.gour green donation bins, brick and mortar stores, or corporate offices)This is displayed before payment information is entered and confirmedYou can view a receipt of this transaction in your Better World Books accountUnder "My Account" simply locate the order in question and select "Additional Details"This will direct you to a printer friendly receipt For our shipping rates and times whenever there is a marketplace item present during checkout, we add a disclaimer above your totalThis details the difference in shipping for marketplace items compared to items coming from Better World Books warehouse directlyMarketplace items should arrive in 7-business days, which we noted in your shipping confirmationBusiness days are counted as Monday through Friday and do not include postal holidaysThis would factor in Martin Luther King Day, Jr dayWe see most delivered arriving on the 9th business day; however some may take the full delivery time As this item is a marketplace vendor's product, we will need the item returned to issue a refundHowever we stand by our [redacted] compensation (via BetterWorldBooks.com Gift Certificate, PayPal, or Check) to cover the costs of return shipping for youOnce we receive confirmation that the item is in the mail back to the vendor, we will issue your full refund of [redacted] Once more, I am very sorry for the frustration and am happy to address any further concerns Final Consumer Response / [redacted] (2000, 14, 2017/01/20) */ XXXXXXXX I would like to drop the complaint without condition

I am rejecting this response because: Dear [redacted] It would appear than BWB has issued me some sort of refund but has been rather "selective" and "secretive" on why it has chosen this particular figure What I do fear is that they have charged me for the return UPS shipment after all which sadly will not do My original requested figure was $ To date, I've received $from them in payments presumably for boxes returned even as I broke the request by order number The numbers, assuming I'm correct are as follows: 75.93+106.73+185.65+32.75+42.58+76.82+370.44+175.83+124.41=$ This leaves an outstanding figure of $ I think it's time for you to get involved and at least connect with me personally to discuss next steps about the figure disparity Please connect with me about the deficit as soon as possible Simply put, I need to "see their math." Sincerely, [redacted] ______________My badThe figure is actually $refundedThis still; leaves an unaccountable figure of $What does $represent and how is it broken down? Thank you, ***

Initial Business Response / [redacted] (1000, 6, 2016/06/30) */ Dear Mr***, Thank you for reaching out to us regarding order number XXXXXXXXX for book title: Chained Eagle placed on Abebooks on 6/16/which was shipped on 6/18/to the following address: [redacted] Box [redacted] [redacted] XXXXX United States Of America We believe that this item intended to be shipped to you as a giftThe billing name as shown to us for this order is [redacted] Unfortunately orders placed at Abebooks.com to be fulfilled by Better World Books do not have the option to include a gift message and apologize for any inconvenience this may have causedWe would suggest checking in with friends and family to obtain further information and or contacting the marketplace in which the order was placedAbebooks' Customer Support can be reached at X (XXX) XXX-XXXXWe would be more than happy to assist you with any other information you may need to resolve this issue, however the information we do have is limitedWe do not have any billing information for the order as the billing did not occur on betterworldbooks.com directly We appreciate the opportunity you've allowed us to be able to share the information we have for this order and once again would like to extend our help if further assistance is needed Sincerely, [redacted] Customer Care Manager Better World Books

Initial Business Response / [redacted] (1000, 5, 2017/09/08) */ Dear Mr [redacted] , Thank you for contacting us in regards to your book title East of the Sun ordered via Abebooks on 7/31/to be shipped to: [redacted] XXXXX United States Of America The tracking for this shipment is available through USPSdirectly under tracking number XXXXXXXXXXXXXXXXXXXXXXThis item was confirmed delivered on 8/5/marking business days after shipping on 8/1/as reported at https://tools.usps.com/go/ [redacted] ?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX We understand that delivery mistakes can happen and apologize that your order was not delivered to your [redacted] Box number [redacted] We have completed the refund via Abebooks today 9/5/in the amount of [redacted] We apologize once again for any errors in the fulfillment of your order and hope that this experience does not deter any future orders with us Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/09/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) the tracking number in their response to you is: XXXXXXXXXXXXXXXXXXXXXX The tracking number in their original email to me is: Order #: XXXXXXXXX Item Titles:East of the Sun The delivery confirmation number is XXXXXXXXXXXXXXXXXXXXXX; I have no idea why the numbers do not match but they have refunded my money so I am satisfied

Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Contact Name and Title: Michael [redacted] ,Supervisor Contact Phone: X-XXX-XXX-XXXX-XXXX Contact Email: [redacted] @betterworldbooks.com Dear Ms***, Thank you for taking the time to contact usI apologize for any confusion, rest assured I've looked into this issue and have some clarification for youOn January 11th, I personally spoke with Mr [redacted] regarding your order #XXXXXXXXXXXX-XXXXXXXXXXXXX via eBay We came to the conclusion that there was a listing error for the order, and that I would be able to source you a replacement directly from Better World Books' marketplace partnerI placed this order with Mr [redacted] on the telephone, and provided order #XXXXXXXX and a copy of the confirmation receipt mailed to ***@verizon.netThere was no additional charge for this item, which was upgraded to expedited mail This email included my direct contact information: Email: [redacted] @betterworldbooks.com Telephone: X-XXX-XXX-XXXX ext Mr [redacted] was instructed to reach out to me directly with any inquiriesI have received no emails or phone calls to my extension regarding this order It appears that confusion occurred when eBay was contacted via #XXXXXXXXXXXX-XXXXXXXXXXXXX after we had replaced your order via order #XXXXXXXXDue to the numerous Customer Care Ambassadors whom were contacted via eBay without any reference to the contact made prior, you received a full refund for your eBay order via PayPal Transaction 0MXXXXXXAXXXXXXXL You are receiving a replacement order XXXXXXXX via expedited mail and you were not charged at all for thisWe shipped this order on Monday, January 11, to this address: [redacted] XXXXX Repp Rd Union Bridge, MD XXXXX USA We shipped it via USPS Priority Mail, which takes - business days to arriveThe tracking number is not availableToday is the 5th business day You have also received a full refund for order #XXXXXXXXXXXX-XXXXXXXXXXXXX as of January 18th In summary, you received a full refund for this order as well as an expedited replacementYou should be receiving the replacement any day now! Sincerely, [redacted] K Customer Service Supervisor Better World Books OFFER: Customer was already issued an expedited replacement copy of January 11th via Order #XXXXXXXXCustomer already received a full refund on January 18th via PayPal Transaction 0MXXXXXXAXXXXXXXLCustomer is receiving a complimentary book at expedited delivery speed Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is true my husband, [redacted] ***, spoke to Michael [redacted] but it was because we hadn't received (after over weeks) the book we ordered; that is why he sent the replacement bookOur conversation was NOT regarding us receiving the wrong bookWe have since then received the lost book and the replacement book but both are the wrong books(Since receiving Revdex.com's response, I check my emails and don't have one from Michael [redacted] The original book that was for sale on ebay was shown with the author of Thomas WDixonThe packing slip included with the wrong book lists the author as Thomas WDixonTo our recollection, there was NO meeting of the minds with Michael [redacted] that we would accept a book by the wrong authorI tried to email [redacted] Kbut the email we were given, [redacted] @betterworldbooks.com didn't workI, then emailed Better World Books through ebay regarding receiving the wrong book and was told that the picture of the book for sale was a generic picture and they didn't have the book we were suppose to get (by Thomas WDixon) and that they would issue a credit so we assumed Better World Books was trying to get away with a scamI told Leah I didn't want a credit, I wanted the Thomas WDixon book that was shown for sale on ebayAfter that, again, I emailed Better World Books through ebay and told Leah there was another book, like the one I was suppose to get for sale by someone else on ebayBut Leah told me they wouldn't be able to buy it to send to me because a credit had already been issued (even though I had told her I didn't want the credit) and nothing else could be done What I want is the book they displayed for sale and that I paid for: Baltimore & Ohio Steam Locomotives: The Last Years - by the author, Thomas WDixonI don't think I'm asking for something more than what I was suppose to get I am more than happy to return the two wrong books, all I need are the instructions for returning them Final Business Response / [redacted] (4000, 9, 2016/02/01) */ Contact Name and Title: [redacted] ,Supervisor Dear Mrs***, Thank you for following up with us, and for the clarityWe were unaware that you had received both copies of your book from your complaint as there was no reference to thisUpon investigation, the book 'Baltimore & Ohio Steam Locomotives: The Last Years 1928-1958' was published under the ISBN XXXXXXXXXXXXX in two versionsThe original work is by Peter Jehrio and Terry Sprague in 2003, and a revision was issued with works complied by Thomas Dixon in I'm afraid that we are unable to locate a copy of the compilation revision issued in The book is now out of print with TLC Publishing so it is difficult to determine why this was issued under the same ISBNDue to this, many sites that provide stock photos such as eBay, will have the photo for the newest version of an ISBNThis is clearly not the copy we had in stock, and our attempt to source a replacement from a vendor showed that our partners through Alibris are unable to locate the revised edition as well We will not be able to supply a copy of the revised edition compiled by Thomas Dixon, and would like you to keep the two editions that you have received at no costThe original order via eBay, has been refunded in full, and the second copy was issued at no chargeI hope that you do have a use for the item you did received, and are able to share the second copy with another locomotive enthusiastFurthermore, we have flagged the item in our inventory so any copies we may receive donated in the future will need to be manually checked for accuracy before they are released for sale, so that the issue may not occur again OFFER: We apologize for the error, and are unable to locate the edition in the stock photo as all revisions share the same ISBN used for listing merchandise We have issued a full refund for the original, and attempted to source a complimentary replacement copyThis copy from an affiliate was also incorrect The customer is welcome to keep both copies free of cost, and has received a full refund for the original transaction The item has been flagged in our system for a manual check if at any point it re-enters our inventory to insure the issue does not occur again Final Consumer Response / [redacted] (2000, 11, 2016/02/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) It's impossible NOT to accept a not willing to try harder resolutionI feel they could have done more but didn't want to tryIt would have been cheaper to have me return the two incorrect copies of the book and purchase a copy of the correct book to send meI have found and purchased the correct book THANK YOU FOR YOUR TIME Revdex.com

Initial Business Response / [redacted] (1000, 8, 2016/11/18) */ Dear Mr [redacted] , Thank you for taking the time to follow up with us regarding your eBay order, XXXXXXXXXXXX-XXXXXXXXXXXXXWe are sorry to hear that you have not had a good experience with this order, and would like to resolve this matter for you This item was ordered on Tuesday October 11th, and shipped out on Friday October 14th, The service used was International Mail with an advertised time frame of to business days (Mon-Fri, holidays exempt)eBay does provide an estimate on their behalf, but does not serve as a guaranteed final delivery date; in fact we actually see most shipments to Canada arriving well before the 21st business dayWith any form of International delivery there can be unforeseeable delays with customs or transit At this time, we do not offer multiple shipping methods for International delivery so I apologize for the lack of options for orderingWe are currently exploring different venues for International delivery On November 2nd, the 13th business day, a PayPal claim was placed for non-delivery of your orderDue to your communications with us on the eBay market and with consideration of the delivery window, we began to research this claimThe claim placed was officially closed on November 8th without a reason provided to usIn this case, we would assume that you did receive the itemIf you haven't received this item, please let us know so we can explore full refund or replacement options for you In the meantime, we have issued you a full refund for the shipping charges on this order as they did not meet your expectationsThis was issued via PayPal transaction ID 0PCXXXXXTXXXXXXXH to the account [redacted] @yahoo.com Please let us know if there is anything further we can do to assist you with this matter Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/11/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The above response from the seller is all fine and dandy but the seller only responded when he was pressured by the Revdex.comI had tried to communicate with them beforeThey replied to my first couple of emails with a pre-fabricated response likely from a robotThey never directly addressed or answered my questions and completely ignored my request for a refundAt first, I filed a claim through PayPalThere was no action on the part of the sellerI then decided to file a complaint with Revdex.com to get resultsObviously, I closed my PayPal claim since I could not have complaints for the same item All I want is a full refundWhy was I not given a full refund in the first place? My first emails were answered in less than hoursBut my email requesting a refund was ignoredHmmm, what does that tell you? Moreover, the seller has over negative feedbacks on ebay in the past monthsThere are numerous complaints about items not received, ignored emails, poor communication, items sold which the seller does not even have, etc I want a full refundMy item, btw, was never received Final Business Response / [redacted] (4000, 12, 2016/11/22) */ Dear Mr [redacted] , Thank you for following up with us in regards to your order #XXXXXXXXXXXX-XXXXXXXXXXXXX We are sorry to hear that your order has yet to be received and have thus issued a refund for this orderYour refund is in the amount of $USD via PayPal (Transaction ID: 5HXXXXXXEPXXXXXXX) to your PayPal account [redacted] @yahoo.comYou should be seeing this refund reflecting in your accountIf you are not, PayPal Customer Service can be reached at X-XXX-XXX-XXXX and will be able to assist you with the above Transaction ID Unfortunately, once a claim is submitted our agents cease communication so that we can work with PayPal on resolving the claimThis is due to the order being placed on hold, and so that all communication via the eBay marketplace is available to PayPal to assist in mediating the claim If your item happens to arrive, please keep it free of costWe hope to be able to provide alternative shipping options in the future that better meet the needs of our international customers Sincerely, [redacted] Manager, Customer Service and Quality Assurance Manager Better World Books Final Consumer Response / [redacted] (2000, 14, 2016/11/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 8, 2015/09/18) */ Contact Name and Title: [redacted] ,Supervisor Contact Phone: X-XXX-XXX-XXXX-XXXX Contact Email: [redacted] @betterworldbooks.com Dear Ms [redacted] , I'm sorry to hear that the recipient of these items has not yet received the orders XXXXXXXX and XXXXXXXXXXXX-XXXXXXXXXXXXXI've looked into these orders, and the correspondence you have had with our Customer Service team via [redacted] @aol.com Order XXXXXXXXXX from Textbooks.com by Barnes and Noble was placed on August 19th, and shipped from our Mishawka, Indiana warehouse on August 21stThe shipping method selected was Standard Shipping with an arrival window of to business daysThe shipping was handled via Best Way Parcel, who works in conjunction with the USPS to insure timely delivery of your orderThis item was delivered to the PO Box address provided, on August 27thThe full tracking can be found by accessing: XXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXYou were in contact with our Customer Service team on September 3rd whom provided this information, and instructions on contacting the USPS for additionally delivery detailsThis message received no reply Order XXXXXXXXXXXX-XXXXXXXXXXXXX from eBay was also placed on August 19th, and shipped from our Mishawaka, Indiana warehouse on August 21stThis shipping method was Standard Shipping, fulfilled in the same process as order XXXXXXXXXXThis order was delivered to the same PO Box address on August 27thThe full tracking can be found by accessing: XXXXXXXXXXXXXXXXXXXXXX or XXXXXXXXXXXXXXXXXXXXXXThis order provided additional details that the box was delivered to a parcel lockerYou were in contact with our Customer Service team on September 3rd who notified you of this, and asked you to contact the USPS if the book was not foundThis message also received no reply We do ask that you followup with the USPS as all tracking does signify that these items were successfully delivered to the PO Box address provided at the time of checkoutIf you are unable to locate the packages, the USPS may instruct you to complete a Parcel Search Request formIf this occurs, we will be happy to provide all information required to complete this processIf this proves unsuccessful, we will be happy to go forward with a refund or replacement for your order Sincerely, Michael [redacted] Customer Care Supervisor Better World Books OFFER: Tracking information showing delivered status to the PO Box/Parcel Locker provided at checkoutA refund or replacement conditional upon a followup being made with the the USPS whom delivered the packages Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/09/18) */ Dear Maria, I have not heard back from the companyI did however, receive the books in question after about a week of them telling me they would neither send another nor refund meSo I guess we should close the complaint, even though I still think they have horrible customer service! Thank you for your time and for following up with me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/11/03) */ Dear ***, Thank you for contacting us regarding the delivery issue for your order #XXXXXXXX placed with us on July 18th, We are sorry to hear that this order did not arrive at the address provided at check out at: [redacted] [redacted] XXXXX [redacted] Unfortunately, we do not have tracking available for international ordersAt this time, we are unable to replace your order exactly as it was ordered, as these books in the condition requested are no longer availableAs this order has not been received within its estimated time frame of 10-business days, we've issued a full refund in the amount of [redacted] back to the original form of paymentWe have emailed you a copy of the refund receipt at [redacted] @gmail.com for your records as well We will be sending you the lower condition items free of charge to the above address with our apologies for the unexpected issues with this orderThe conditions for the complimentary items are as follows: A Poet's Revolution: The Life of Denise Levertov (Used - Good, Former Library book) The English German Girl: A Novel (Used - Good) We would like to take the time to thank you for your continued support with us and appreciate your loyalty to Better World BooksWe hope that we will see you again soon when you need something good to read! Please do not hesitate to let us know if there is anything else that we can help with

Initial Business Response / [redacted] (1000, 6, 2016/04/05) */ Dear Mr***, Thank you for bringing the issue you have encountered with your order # XXXXXXXXX from the Abebooks marketplaceThis order was received on 02/28/to be shipped to: [redacted] [redacted] *** [redacted] The order was shipped on 02/29/through our free International Service, Asendia I am sorry to hear that your package was not handled with the best care during its transit time by carriers and customsOn 03/17/we received your email via ticket XXXXXXX where a 25% percent of the total price was offeredOur shipping packaging was also addressed on this dateWe use a number recyclable plastic that form fits to the size of the book, and in effect, uses only the necessary amount of materials needed to enclose our items to reduce our carbon footprint Between the dates of 03/18/and 03/22/we apologized for the damage, and verified the condition of the item via attached photographsYou were given a free local return shipping address in the UK, as our standard policy of % with paid return shipping was not an acceptable option for you As the post free local return address was not the resolution you were looking forYour order has been refunded to the form of payment originally used at the time of check out on the Abebooks marketplace for the total of [redacted] There is no need to return the item at all Our apologies for any delay in receiving a resolution, your Revdex.com complaint was received and we completed an investigation to make sure you receive the best resolution possible! I apologize once again for the mistreatment of you package and as always we are always willing to stand behind any damaged itemsPlease do let us know if there is anything else that we may help you with Sincerely, [redacted] Customer Care Supervisor Better World Books Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/04/06) */ Dear Ms [redacted] Yesterday I received notification from Better World Books (see copy of Email below) advising me that they would be giving me a full refundAnd today that transaction reached my bank accountSo thank you to the Revdex.com and especially to you for helping me out in this case However, I am still unhappy and disillusioned on a number of issues: a) I'm very concerned that this business will continue to send out their books with inadequate packaging to their US and worldwide customersI don't get the impression that they have learnt their lesson b) This was my first ever attempt to buy something from a US companyNeedless to say it will be my only and the last time that I will do any business with companies in the States and the whole situation has left a bad taste in the mouthI will therefore be blogging and writing on websites and sharing my experiences about BWB and encouraging people not to buy from this firm c) I'm very upset that I received absolutely NO WORD OF APOLOGY from anyone at BWBThat stinks, quite frankly - and it speaks volumes about the low quality of their customer serviceIt also distresses me that they took two weeks since I first filed my claim with the Revdex.com to refund meWhy does it take them so much time to reach this decision? d) On my bank statement, it says that my original payment on 28/was [redacted] (equivalent to US $ [redacted] plus [redacted] Non-Sterling Transaction Fee, i.e [redacted] in total However, my refund today was only for [redacted] (because of a difference in currency exchange rates), so I am actually out of pocket by [redacted] and one could argue this difference might have been less if they had been quicker with the refund Although this isn't going to break the bank, it's annoying that I lose money on the deal because of BWB's incompetence So I would like to request that the Revdex.com make a note of this, and in future advise your clients that if they have to refund overseas customers that they do so as quickly as possible without procrastination AND that they ensure that the customer receives AT LEAST as much in their own currency as they originally paid out I appreciate the services and help and cooperation of the Revdex.com, and I wish you and all your colleagues in the North Indiana branch every continued success Kind regards and best wishes, [redacted] Final Business Response / [redacted] (4000, 10, 2016/04/14) */ Dear Mr***, Thank you for following up with usI'm very sorry that you feel that we have not adequately apologized for this situationWe are indeed very sorry that this occurred, and assure you that your voice has been heardFeedback on this order has been passed onto a number of parties here at Better World BooksWe apologize for the great dissatisfaction with this order, and take customer concerns seriously Part of the feedback that has been passed [redacted] is to our shipping team regarding the packaging of your itemIn keeping with our core values, we strive to create the least amount of waste possible in our shipping processWe use a number recyclable plastic that form fits to the size of the book, and in effect, uses only the necessary amount of materials needed to enclose our itemsClearly, in some instances this is not the best option for our item and other options should be considered As for any delay in response, we investigate each and every claim and make sure to respond before any deadline set by institutes or marketplacesWe want to make sure we speak with any Customer Care Ambassador who worked with you, check every email log, and compare actions to our policies I have looked into your refund, and the only amount we can refund is [redacted] which was refunded in fullAs this item was ordered through the AbeBooks marketplace, we cannot issue any additional balance for conversion feesI was able to get contact information on your behalf for AbeBooks.com in the event you would like to followup with themTheir phone number is (XXX) XXX-XXXX, and they Customer Care team can be reached via: https://www.abebooks.com/customer-support/ If there is anything else that we can do to assist you, please let us knowwe would be happy to assist with any additional concerns Sincerely, [redacted] Customer Care Supervisor Better World Books

Initial Business Response / [redacted] (1000, 5, 2017/09/25) */ Hello, Thank you for reaching out to us and share your concerns with usI am sorry to hear that you were not able to contact usOur form for contact can be located via our site at betterworldbooks.com or at [redacted] This form includes five fields to be filled and apologize for any confusion with this formWe appreciate your feedback and will consider your feedback in any future changes to ensure that contacting us is as easy as possible The current form includes the following steps to be filled: - Email address- We require an email address so we may get back to you within hours of submitting your email -A short Summary- This can be a one-three word sentence just including a general idea of concern( For example- Missing Book) -Please Tell us More ..- This field can be utilized to share order details and or other concerns The next two steps are optional: -Order number-( If you have one) -Attachments -You may include documents or forms along with any images to be shared with us We also do accept direct emails to ***@betterworldbooks.comYou may also reach us at (XXX)-XXX- [redacted] We do see that you have been a customer for many years and do see that your account has not had any issues since We do not include invoices in our shipments as many customers don't want prices listed (in case an item is a gift)Packing slips, however, are included with all orders shipped from our warehouseThese packing slips include the title, author, ISBN, and order number Being a long time customer, we do understand that the recent changes to our site may have caused some confusion in how orders are being fulfilledWe have recently started listing items that are to be shipped from all of all locations in addition to third market and new book suppliers which were an option already availableThis means that items purchased may be shipped from up to five different locationsThe location of the item is listed under the comments field for the itemif you are unsure on how to locate this information, we'd be more than happy to help! The order number in question Order #XXXXXXXX was placed on 9/3/to be shipped from locations, including the missing item reported under title Gooseberry Patch HalloweenThis item was shipped from our Reno Fulfillment Center and was confirmed as delivered on 9/12/via USPS tracking [redacted] We hope that this order was fulfilled in the condition expected and hope to continue to work with you! If you'd like to look into our mission as a company please visit http://cares.betterworldbooks.com/ We appreciate you being a part of our mission and special projects in the community

Initial Business Response / [redacted] (1000, 5, 2017/09/04) */ Dear Ms [redacted] , Thank you for notifying of the issues with your recent Amazon order (#XXX-XXXXXXX-XXXXXXX) After reviewing your order I do see that you had contacted our Customer Service team, via email ticket #XXXXXXX, and let us know that the order had been received within delivery window in a damaged stateWe deemed this item an unacceptably conditioned product and unfortunately did not have a replacement available to offer youAs a result your order was refunded in full on 8/26/and we have confirmed via our Amazon account that a refund was processedThe total amount of the refund was [redacted] and would have processed back to the original payment method within hoursIf you are not seeing this refund in your account, you will want to contact Amazon Customer Service directly as they handle the billing for you order We do appreciate you allowing us to resolve this issue for you Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/09/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you

Initial Business Response / [redacted] (1000, 8, 2015/09/15) */ Contact Name and Title: [redacted] ,Supervisor Contact Phone: X-XXX-XXX-XXXX-XXXX Contact Email: [redacted] @betterworldbooks.com Dear Ms [redacted] , I am very sorry to hear that you have not yet received your recent order, XXXXXXXXXXXX-XXXXXXXXXXXXX I have investigated your order, and see that we received this order on August 24th via the eBay marketplace with free economy shipping selectedThese shipments arrive in to business days and ship directly from our Mishawaka, Indiana warehouseThis shipment was processed and departed our facility on August 26thWe have not received any contact through our Customer Support on eBay This shipping method is a collaboration between Best Way parcel and the United States Postal ServiceAs this was not shipped directly with the USPS, tracking is different than what you may be accustomed toOur average delivery time is business daysBusiness days do not include: Saturday, Sunday, or postal holidays All tracking can be viewed by visiting the USPS websiteYou will see each scanning station update as the item continues its journey to your addressFor your order, you can view the updates via the following custom link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX Having checked your tracking I can see that your item is flagged as Delivered on September 3rdIf you have any additional questions, please don't hesitate to contact us Sincerely, [redacted] Customer Care Supervisor Better World Books OFFER: If this item has not arrived, we will work with the customer and USPS to insure the item is found Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Best Way Parcel website does not offer trackingThe tracking number that was provided by Better Way Books was not compatible with USPS website and there is no way to track it with Best Way Parcel eitherIf purchases are time-sensitive, what use is ordering something without any way to track it at all? In the response provided by Better World Books they say that their shipping method is a collaboration between Best way Parcel and USPS but there is no way to track via either website with the tracking number that I was provided by Better World Books Tracking is useless if only the seller can view tracking progress and the customer cannotI will never purchase from this company again and understand every other customers complaints regarding the same problems with this company

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Contact Name and Title: Michael [redacted] ,Supervisor Contact Phone: XXX-XXX-XXXX-XXXX Contact Email: [redacted] @betterworldbooks.com Dear MsEker, I am very sorry to hear that you have not yet received your recent order, XXXXXXX It is definitely past the arrival window for our standard shipmentsI have investigated your order, and see that you have previously communicated with our Customer Care team on August 15th, and August 18th We received this order on July 27th via the Valore Books marketplace with standard shipping selectedThese shipments arrive in to business days and ship directly from our Mishawaka, Indiana warehouse with an average arrival time of business daysBusiness days do not include: Saturday, Sunday, or postal holidaysThis shipment departed our facility on the next business day, July 28th Out standard shipping method is a collaboration between BestWay Parcel and the United States Postal ServiceAs this was not shipped directly with the USPS, tracking is different than what you may be accustomed to All tracking can be viewed by BestWay Parcel's webpage, myordertracked.comYou will see each scanning station update as the item continues its journey to your addressFor your order, you can view the updates via the following custom link: http://myordertracked.com/?id=XXXXXXXXXXXXXXXXXXXXXX Having checked your tracking I can see that your item was received at the Greensboro facility on July 31stTypically, packages are processed at a unit such as this for no more than business daysOur Customer Care team informed you of this on August 18th, and offered you either a replacement or refund A full refund has been issued through ValoreBooks per your desired resolution, and your open ticket with Customer Care (#XXXXXXX) has been closed with summary of the refundYou should receive this refund within the next two business daysIf the book happen to arrival, please feel free to keep them or donate them to a local library Sincerely, Michael [redacted] Customer Care Supervisor Better World Books OFFER: A full refund has been issued via the ValoreBooks marketplace

Initial Business Response /* (1000, 5, 2016/02/08) */
Dear Mr***,
Thank you for contacting us regarding your order XXXXXXX which was placed through ValoreBooksI'm sorry to hear that you did not have a positive experience, and I would be happy to resolve this for you
Your order was
placed on January 13th, and was shipped on January 17th via BestWay Parcel in collaboration with the USPSThis has a delivery time of to business days, with the average delivery occurring around the 9th business dayAs with any delivery method, unseen circumstance may cause a delay in delivery
I see that you first contacted us on the 27th of January via Ticket ID XXXXXXXThis correspondence last through the 3rd of FebruaryYour contact was regarding the tracking and delivery of this orderTracking had not updated since the 20th of January on your initial contact
With BestWay Parcel, packages are transported via bulk mailing from our Mishawaka, Indiana warehouseThey are taken to a sorting facility, shared with the USPSHere the items exit the hands of BestWay, and enter the hands of the USPSDue to this exchange, items may not update for up to business daysAt the time of your contact, the tracking was per standard with what we were seeing at the time
From the tracking, we can see that your package did take quite a round about tripIn these circumstances, packages usually find their way back on track and arrive successfullyAs this tracking was not indicating are correction, our Customer Care Team Lead Ana, issued you a full refund on the 3rd of FebruaryThis refund was for the total cost of the order, $This would be refunded back to the payment method used for purchase, within hours
You addressed in your emails with us that you had not received a refundWe have reached out to ValoreBooks on your behalf, and received the following email:
Hi Ana,
Thanks for your noteI can confirm that for the Better World Books order, the consumer has been refunded in fullIf they are interested in speaking with us, please have them reach out to our Customer Service team at ***@valore.com
Thank you,
ValoreBooks Support Team
The tracking has since updated, and the book has made its way back on trackFrom the updated tracking (https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXX...⇄ we can see that the item arrived today, February 8thPlease keep the item you received, in addition to the refund issued on February 3rd
We apologize for the inconvenience you encountered with this order, and that your book got side tracked during deliveryWe wish you the best of luck with your class, and appreciate you bringing this to our attention!
OFFER:
A full refund of $was issued on February 3rdThis refund was confirmed by ValoreBooks on February 4thValoreBooks has provided us the following email to share with the customer, in the event the refund is not reflect in their accountThis email address is ***@valore.comThe tracking had updated, and the book has been flagged as delivered today, February 8thWe would like the customer to keep this item, free of cost

Dear Mr***, Thank you for bringing up all the condition issues with the orders recently fulfilled by Better World BooksWe are sorry to see that so many of the items fulfilled did not arrive as expected and apologize for any miscommunicationThe initial contact received on 03/08/
via ticket email number *** submitted with our customer service did not include many details that were necessary to be able to process the UPS labels requested as we are very flexible and address any condition issues without the need to return items. However, we quickly realized the magnitude of orders fulfilled and the significant amount of condition disappointments to be addressed per the attachment provided to us and UPS labels were provided on 03/16/2018 for the return of all items at no cost. These labels were updated to match your request on Monday,03/19/via email ticket *** as the number of returns increased.We have received the return of all nine boxes and our Returns Department is currently working on reviewing and updating each listing so we may address this issue internallyIn the meantime, we have completed reviewing all the items listed in the document attached and have completed the refunds for each orderA summary of each order and its refund totals are attachedPlease note that the totals listed include the promotion discount received for the order at the time of checkoutThe amounts refunded will be available to the original form of payment in the next 2-business days. Refunds via PayPal for each order are listed below. Total Refund for *** $76.82Total Refund for *** $75.93Total Refund for *** $106.73Total Refund for *** $185.65Total Refund for *** $32.75Total Refund for *** $42.58Total Refund for *** $120.07Total Refund for *** $124.41Total Refund for *** $175.83Once again we apologize for all the trouble and inconvenience caused and thank you for all your assistance in bringing this issue up to our attentionPlease do let us know if there is anything else that we can help with at this time. Sincerely. Michael ***Customer Care, Client Services, and Quality Assurance Manager

Initial Business Response /* (1000, 8, 2016/01/05) */
Contact Name and Title: Michael ***,Supervisor
Contact Phone: X-XXX-XXX-XXXX-XXXX
Contact Email: ***@betterworldbooks.com
Dear Ms***,
Thank you for taking time to reach out to us regarding your order, XXXXXXXXXXXX-XXXXXXXXXXXXX
I'm sorry to hear that you are unhappy with the shipping service with this purchase
I have looked into your order, and see that you have previously communicated with our Customer Care team on December 16th regarding a cancellation inquiryUnfortunately, we cannot cancel a shipment once the item is in transit but we did offer you our no questions asked return policy
We received this order on December 8th via the eBay marketplace with Free Economy Shipping selected, which is the lengthiest of three shipping options we offer customers based on the urgency of their deliveryThese shipments use a complimentary shipping rate that is a collaboration between BestWay Parcel and the United States Postal ServiceThese packages will typically arrive in to business days and ship directly from our Mishawaka, Indiana warehouseThis shipment was processed and departed our facility on December 9th
As this was a free shipping method the packages are not shipped directly with the USPS, and tracking is a little different than what you may be accustomed toOur average delivery time is business daysBusiness days do not include: Saturday, Sunday, or postal holidays
All tracking can be viewed by BestWays' webpage, myordertracked.comYou will see each scanning station update as the item continues its journey to your addressFor your order, you can view the updates via the following custom link: http://myordertracked.com/?id=XXXXXXXXXXXXXXXXXXXXXX
Once this item was passed into the hands of the USPS, on December 18th in this case, tracking can also be viewed via the USPS websiteFor your order, you can view the updates via the following custom link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX...⇄ /> I see that you address no tracking movement after the 14th of December, and knowing the excitement of getting a great book in the mail; completely understand your concern! However, I assure you this is due to the overlap with the weekend, and the book exiting the hands of BestWay Parcel, and entering the hands of the USPS during the busy holiday seasonThe item did start to move only two business days later, on the 18th of December where it was later delivered on the 8th business day of the delivery window
I apologize that this item may be of no use to you, and we will be happy to offer you our return policy for this itemSimply send it back to us at the following address:
Better World Books
ATTN: RETURNS DEPT
Currant Rd
Mishawaka, IN
USA
Please include a brief note, including your order number, along with your returnI also added some notes on our end about the return package so that our team is expecting itOnce we receive your return, we'll go ahead and refund your orderWe do ask that you understand that any shipping fees will not be refundedIf you have any additional questions, please don't hesitate to contact us
Sincerely,
Michael ***
Customer Care Supervisor
OFFER:
An explanation of our free economy shipping, and why they saw a two business day pause in trackingAdditionally, an offer of our no questions asked return policy for a full refund of the $purchase price
Final Consumer Response /* (2000, 10, 2016/01/04) */
Things have been resolved....................................*** ***

Initial Business Response /* (1000, 7, 2017/07/24) */
Dear Ms***,
Thank you for taking the time to contact us regarding your AbeBooks.com order, #XXXXXXXXX We are sorry to hear that you have not had a good experience with this order, and would like to resolve this matter for you
We
spoke with you on July 10th and 11th regarding the delivery of your itemOn the 10th of July, there was some confusion on the delivery of your order as the tracking stated 'arrived at location' in Chicago, ILThis was not the final delivered status, and the item was later delivered on the 11th of July per the tracking found here: https://tools.usps.com/go/TrackConfirmAction?tLabels=XXXXXXXXXXXXXXXXXXXXXX
You confirmed delivery with us on the 12th of July, and notified us that one of the books arrived incorrectlyAt this time, we requested more information on the book received and worked with AbeBooks.com on a non-delivery claim that they received regarding this orderIn addition to this, we also received this Revdex.com claim for non-deliveryAs of July 12th, we had three separate claims open for this order for two separate issues
On July 18th, after working through these issues, we agreed to a full refund for your order via AbeBooks ARN XXXXXXXXThis refunded amount was *** USDThere is no need to return the incorrect book you received, it is yours to keepIf you have no use for the book please consider donating it to a local charity or simply recycling it
We apologize for the confusion on this order and thank you for allowing us to resolve it for you
Initial Consumer Rebuttal /* (3000, 9, 2017/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked them to send me the correct book that I ordered and they just ignored my request, I had to get it from somewhere else, they did give me credit but I kept asking for the book I did not receive
Final Business Response /* (4000, 11, 2017/08/04) */
Dear Ms***,
At this time we consider this matter resolvedYour desired resolution submitted to both AbeBooks.com and the Revdex.com was for a full refund as you did not want to deal with us anymore and wished to receive the books elsewhereThis refund has already been processed per our previous communication
Once more, I apologize for the disappointment with this transaction

Initial Business Response /* (1000, 6, 2016/04/29) */
Hello,
Thank you for bringing the delivery issue with your order #XXXXXXXX to our attentionOrder number XXXXXXXX was placed directly with Better World Books on 3/15/to be shipped via InternationallyOur International shipment option
would take 10-business for arrival
The used book title : The Fifth Branch: Science Advisers as Policymakers was shipped on 3/17/via our free shipping service Asendia
A new book, title: Objectivity was also ordered and was shipped by a new book supplier on 3/22/
After reviewing your email received on 4/11/2016, ticket #XXXXXXX, your order shipped by Better World Books directly was marking business days and the new book was marking business days at the time of your first contactTime frames and a timeline of your order was provided on this date by Anny
On 4/12/after receiving your reply, *** offered to contact the seller for the new book supplier and to resolve any other issues with your order once the order had met its estimated time frame
Following on 4/15/an email was received at 08:am which marked the business day for the book shipped directly from our warehouse and was to be refunded if not received by the end of this business dayAt this time the book shipped by our new book supplier was marking business days resulting in your refund request being denied as the estimated time frame provided at check out had not been met
On Monday 4/18/your claim was received and we want to thank you once again for following up with us regarding the delivery of your order
Your order for book title The Fifth Branch: Science Advisers as Policymakers is marking business days today 4/21/and has been fully refundedThe new book under title Objectivity is marking business days today 4/21/and has also been fully refundedI am afraid that we do not have tracking for these items shipped via International shipping and apologize for any inconvenience this may have causedThe credit has been issued to the original form of payment used at the time of check out directly with Better World Books on 3/15/
In the event that the book(s) arrive there is no need to return or repay the itemsWe do hope that you were able to locate copies locally and again apologize that our time frame for shipment did not fit your needs
We appreciate you giving us the opportunity to get this issue resolved for youIf you have any further questions or concerns, please do let us know !

Initial Business Response /* (1000, 5, 2016/02/08) */
Contact Name and Title: Michael ***,Supervisor
Contact Phone: X-XXX-XXX-XXXX-XXXX
Contact Email: ***@betterworldbooks.com
Dear Ms***,
Thank you for taking the time to contact us regarding your order XXXXXXX placed through
ValoreBooksI'm very sorry to hear that you did not have a great experience with Better World Books, and I would be happy to resolve this for you
I have taken a look into your order history, and see that you communicated with Customer Service on several occasions via ticket #XXXXXXX from January 15th to January 26thThe issue that was brought to our attention, was that while the item was delivered it was not received by your son
This order was placed on January 11th, and shipped by Better World Books on January 13thIt was shipped via Expedited Mail by UPS Mail InnovationsThis item is carried by UPS to the nearest USPS sorting facility to your delivery addressThe delivery address for this order was:
*** ***
*** *** *** ***
** ** *** *** *** *** *** ***
*** **
*** *** ** ***
The tracking for this order, is as follows:
Delivery Confirmation Number: XXXXXXXXXXXXXXXXXXXXXXXXXX
Action by USPS
Date/Time Event Name Location
Feb 10:Undeliverable pkgReturnedCall sender Columbus, OH
Feb 13:Package undeliverableContact sender Columbus, OH
Jan 10:Package delivered by local post office Columbus, OH
Jan 10:Package out for post office delivery Columbus, OH
Jan 09:Package Sorted by local post office Columbus, OH
Jan 09:Received by the local post office Columbus, OH
Jan 12:Shipment Info Received by Post Office Columbus, OH
Action by UPS
Date Description Location
Jan Package transferred to Post Office COLUMBUS, OH
Jan Package enroute to USPS for induction Urbancrest, OH
Jan Ready for post office entry Urbancrest, OH
Jan Package received by dest MI facility Urbancrest, OH
Jan Package transferred to dest MI facility Bensenville, IL
Jan Package processed by UPS MI Bensenville, IL
Jan Package received for processing
At your time of contact, we would have seen the update on January 19th, showing that this item was successfully delivered by the USPSIn these events, we ask that the customer first followup with any local USPS facility to see if the item is being held for pickupFor apartments, and dorms we also recommend that you check with any mail centers on the property/campus
As the seller of this item, we are responsible for fulfilling, and shipping through the final delivery of this itemWe did request on January 21st, 22nd, 23rd, 25th, and 26th through different suggestions that you please check with the USPS or any centers on campusThese requests were not fulfilled
From the tracking that updated on February 4th, it shows that this item was returned to Better World Books by the USPS office as the item was not delivered and the recipient on the package was deemed as "Moved, Left No Address"This leads us to believe that this item was delivered to the campus, where it was held as there was no student under the name *** ***
As this item is being returned to Better World Books, we have issued you a full refund of $via ValoreBooksThis refund will reflect in your account used for purchase within the next business hoursIf for whatever reason, you do not receive your refund please let us know and we will reach out to ValoreBooks on your behalf to ensure that you receive this refund in a timely fashion
I apologize for the inconvenience that you encountered on this order, and can understand how frustrating this can beI will followup with our team personally to make sure that we clearly approach and address the necessary steps that a customer can take to locate their package
We appreciate you bringing this to our attention, so that we were able to resolve this unfortunate circumstance for you
OFFER:
A full refund of $was issued through ValoreBooks on February 8th, This refund will reflect on the customer payment method within business hoursIf the customer does not receive this refund, we will followup on their behalf with ValorebooksWe will followup with our Customer Service team to ensure that we are handling these pickup circumstance clearly and to the best of our ability
Initial Consumer Rebuttal /* (2000, 7, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did finally get a refund from the company but I take issue with them saying that I did not contact the post officeI actually filed an online inquiry with the postal service regarding this shipment and I am still waiting for a response to this investigation todayThis is completely what I anticipated when told to follow up with the post officeAs I am the customer, I expect better customer serviceI did not receive this from Valore Books and I will never purchase anything from them again in the future...no matter how inexpensive their site may be

Initial Business Response /* (1000, 5, 2017/01/17) */
Hello Mr***,
Thank you for contacting us in regards to your BetterWorldBooks.com order #XXXXXXXXWe understand your frustrations with the order and have investigated the cancellation request
This order was placed on January 14th from
our marketplace seller, Dream Books Company LLCFor these orders Better World Books handles the billing and your payment information is not shared with the sellerThe seller notified us that the shipment was packaged and departed their facility on January 14th prior to our Customer Care team receiving your ticket (#XXXXXXX) requesting cancellation of the orderDue to how quickly these orders are fulfilled we advertise in our help center that we cannot guarantee that marketplace books can be cancelled prior to shipment
I am very sorry that we were unable to cancel your order and understand how disappointing this can beOur days return policy covers all items ordered from Better World Books and we would be happy to assist with the cost of returning the bookI would like to offer you a *** credit via PayPal, Check, or Gift Certificate for BetterWorldBooks.com Let me know your preference and I will get this credit out to you at once
The seller will accept a return of this item at the following address:
Dream Books Company, LLC
*** * *** ***
*** ***
*** ** XXXXX
Be sure to insert a quick note with your order number for the sellerOnce your return is shipped please let our Customer Care team know the tracking number so that we can process your refund
I would be happy to assist with any questions or concerns you may have about the return of this item
Sincerely,
*** ***
Manager, Customer Care and Quality Assurance
Better World Books
Initial Consumer Rebuttal /* (3000, 7, 2017/01/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I submitted a request via their cancellation link well in advance to the book being shippedThe total was shown as ** dollars, but I was charged *** If there were tax, then it should have shown on the total before purchaseFinally, the estimated delivery time advertised is 7-daysI just checked the status of my book, and it says that estimated delivery day is the 7th of FebruaryIt was supposedly shipped on the 14th of JanuaryThat's days! I need the thing for class! If I had the money I spent on this book, I could order another from a source that doesn't lie to its customersI have been completely mislead, and from what I read from others, I'm not the only oneI have class, and I cannot do without a text book for that amount of time, especially one that I could have rented for half the priceThis is unacceptableI would like a full refund, so I can get another book from a source that will have it to me before the middle of the semester, and I will return their book when it comesI don't lie or steal
Final Business Response /* (4000, 9, 2017/01/19) */
Dear Mr***,
Thank you for taking the time to follwith usWe deeply apologize for the frustration with this order and have looked further into the concerns of your January 17th correspondence
The billing of your order is broken down as follows:
ISBN: XXXXXXXXXXXXX, Gramatica Espanola: Analisis y Practica, ***
Illinois Tax *** ***
Total Paid: ***
The price displayed on the product page and the cart is only the item priceSales tax is not calculated until shipping details are providedDuring Step 2: Shipping and Step 3: Payment of checkout, your final total is displayed and calculated off the previously provided order detailsWe charge sales tax for any state where we have a sales presence (e.gour green donation bins, brick and mortar stores, or corporate offices)This is displayed before payment information is entered and confirmedYou can view a receipt of this transaction in your Better World Books accountUnder "My Account" simply locate the order in question and select "Additional Details"This will direct you to a printer friendly receipt
For our shipping rates and times whenever there is a marketplace item present during checkout, we add a disclaimer above your totalThis details the difference in shipping for marketplace items compared to items coming from Better World Books warehouse directlyMarketplace items should arrive in 7-business days, which we noted in your shipping confirmationBusiness days are counted as Monday through Friday and do not include postal holidaysThis would factor in Martin Luther King Day, Jr dayWe see most delivered arriving on the 9th business day; however some may take the full delivery time
As this item is a marketplace vendor's product, we will need the item returned to issue a refundHowever we stand by our *** compensation (via BetterWorldBooks.com Gift Certificate, PayPal, or Check) to cover the costs of return shipping for youOnce we receive confirmation that the item is in the mail back to the vendor, we will issue your full refund of ***
Once more, I am very sorry for the frustration and am happy to address any further concerns
Final Consumer Response /* (2000, 14, 2017/01/20) */
XXXXXXXX I would like to drop the complaint without condition