Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The business was to come to my house this afternoonWould not give me a time frame and I'waited all Day and they did not show up nor did they call to cancelI really need your helpThank you
Ms [redacted] was given a cancelation notice with her contract and it states that if customer would like to cancel that it must be signed with in days and sent back to the companyNo cancelation notice has ever been signed and sent to the office There for it states that if customer signs the cancelation notice after the 3rd fans sent back to the officeNumber on back of contract it states" unless provided in writing , if cancelation period expires with out cancelation by owner and if owner refuses to allow J E S and it assigns to begin work the scheduled work J E S shall be paid by the owner 30% of the cash price as a compromised and agreed upon liquidation damages."
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***That means you are in default of our contractI would like my money back immediately
Our office has received a cancelation notice from Ms [redacted] but according to the mailing it was not mailed out until the th of November which is after my last responseI took a picture to upload but could not do thatOur office is willing to provide that proof for youSo therefor number on back of contract still stands% is owed to the companyBecause the job was scheduled and ms[redacted] would not let us start the jobIf there is a way to upload this picture of the mailing please let me know so I can provide that documentation for the recordsThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The response from Jes is unacceptableI have been waiting months since the time I first called with a problem from a job they didThe girl in the office says I hung up on her the last two times she spoke with meIn our last two conversations she kept telling me when your on the schedule I will call youI asked when was I going to put on schedule and again she said when your put on the schedule I will call youThat's all she would sayNothing more saidSo in my opinion she had nothing more to say to meShe doesn't answer any of my questionsThe answer is always the same, "when your on the schedule I will call you"So I hang upAs to her response "I will try to speak with [redacted] if she doesn't hang up on me regarding this matter", why would I hang up if she calls to tell when they are coming to fix my basement?After waiting months why can't I be on the schedule? I supposedly was on the schedule times, the first time being July 14,and the last time Sept 19,2015, no show either of the timesI have water pouring into my finished basement just like it did before they did the jobMy carpet got soaked and the paneling on the wall is wetThis is a health issue regarding moldThis business has caused me extreme stress and depression regarding this matterAfter waiting months, times being on the schedule and no show either time, no phone call to inform me they were not coming except Sept 19th, I received a text message from girl in office on Sept 19th, telling me they would not be here.My resolution to this matter is to be given a date when they are coming to fix a job they did and show up when they say they are going to Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
9/15/17our company was out at residence yesterday, no visable water was foundthere is no problem at this addresswe are running amirror drain up higher on the walls today as I am writing this
We have spoke with this customer, and issuing a refund of the difference on the credit cardWe are waiting on a copy of bill to verifyOur service department has been notified of the concerns customer hasThe field inspector is suppose to be in contact the customer, regarding when they will be available to sand down the concrete
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***You are the one that came up with the $as the down payment, in which I paid in full with check #Contract does not say anything about 30% downYou were supposed to have the work started within approximately days and completed within approximately daysIt has now been days since I signed your contractMost kind of you to 'honor' an extension on your own contractI would like the work started and finished immediatelyI will not, however, accept a price increase in the springI will abide by the prices listed in the contract.I will either expect to have my money returned to me (which is the 'honorable' thing to do) or, I will expect to see the work started within the next daysI look forward to either one
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The business was to come to my house this afternoonWould not give me a time frame and I'waited all Day and they did not show up nor did they call to cancelI really need your helpThank you
Ms [redacted] was given a cancelation notice with her contract and it states that if customer would like to cancel that it must be signed with in days and sent back to the companyNo cancelation notice has ever been signed and sent to the office There for it states that if customer signs the cancelation notice after the 3rd fans sent back to the officeNumber on back of contract it states" unless provided in writing , if cancelation period expires with out cancelation by owner and if owner refuses to allow J E S and it assigns to begin work the scheduled work J E S shall be paid by the owner 30% of the cash price as a compromised and agreed upon liquidation damages."
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***That means you are in default of our contractI would like my money back immediately
Our office has received a cancelation notice from Ms [redacted] but according to the mailing it was not mailed out until the th of November which is after my last responseI took a picture to upload but could not do thatOur office is willing to provide that proof for youSo therefor number on back of contract still stands% is owed to the companyBecause the job was scheduled and ms[redacted] would not let us start the jobIf there is a way to upload this picture of the mailing please let me know so I can provide that documentation for the recordsThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The response from Jes is unacceptableI have been waiting months since the time I first called with a problem from a job they didThe girl in the office says I hung up on her the last two times she spoke with meIn our last two conversations she kept telling me when your on the schedule I will call youI asked when was I going to put on schedule and again she said when your put on the schedule I will call youThat's all she would sayNothing more saidSo in my opinion she had nothing more to say to meShe doesn't answer any of my questionsThe answer is always the same, "when your on the schedule I will call you"So I hang upAs to her response "I will try to speak with [redacted] if she doesn't hang up on me regarding this matter", why would I hang up if she calls to tell when they are coming to fix my basement?After waiting months why can't I be on the schedule? I supposedly was on the schedule times, the first time being July 14,and the last time Sept 19,2015, no show either of the timesI have water pouring into my finished basement just like it did before they did the jobMy carpet got soaked and the paneling on the wall is wetThis is a health issue regarding moldThis business has caused me extreme stress and depression regarding this matterAfter waiting months, times being on the schedule and no show either time, no phone call to inform me they were not coming except Sept 19th, I received a text message from girl in office on Sept 19th, telling me they would not be here.My resolution to this matter is to be given a date when they are coming to fix a job they did and show up when they say they are going to Regards, [redacted] ***
Done
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
9/15/17our company was out at residence yesterday, no visable water was foundthere is no problem at this addresswe are running amirror drain up higher on the walls today as I am writing this
Ms [redacted] is scheduled for January 3-to get the work done with promising to pay the balance of $10,
We have spoke with this customer, and issuing a refund of the difference on the credit cardWe are waiting on a copy of bill to verifyOur service department has been notified of the concerns customer hasThe field inspector is suppose to be in contact the customer, regarding when they will be available to sand down the concrete
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***You are the one that came up with the $as the down payment, in which I paid in full with check #Contract does not say anything about 30% downYou were supposed to have the work started within approximately days and completed within approximately daysIt has now been days since I signed your contractMost kind of you to 'honor' an extension on your own contractI would like the work started and finished immediatelyI will not, however, accept a price increase in the springI will abide by the prices listed in the contract.I will either expect to have my money returned to me (which is the 'honorable' thing to do) or, I will expect to see the work started within the next daysI look forward to either one
We are not in default of contract and cancelation notice is post marked after the days recisonNo refund will be issued