J Gear Shoes and Boots

This order was as described on our websiteThe customer mistook a description for the Thorogood company for the boot description The features clearly showed what the boots were and the company description was pulled from the manufacturers website Despite all this, the customer liked
the boots she ordered but requested them in a half size bigger Normally an exchange requires the customer to pay for a return label, due to any confusion the description may have caused the customer and how escalated the conversation became we provided a prepaid label for her Once the original boots were received her exchange was sent out in a timely manner We already compensated the customer by providing a return label and made sure to process her exchange ahead of our other customers

Due to the nature of our business we often rely on other companies to fulfill orders in a timely manner Due to the recent holiday season many vendors were falling behind It our goal to inform customers of any delays with the manufacturers within business hours of the order being
placed In this case we discovered we were not getting communication from Timberland regarding orders that were out of stockAs soon as we realized this complete lack of communication we contacted known customers who were impacted by Timberlands carelessnessIt is unfortunate that this customer was not told until business day regarding the need to cancel the order As soon as we were notified of the item being out of stock the customer was issued a refund We supplied her with a receipt confirming the refund was processed and let her know that depending on the financial institution it could take up to days for them to return the funds to her card.This customer emailed in as her way of communicating and all of our response emails were courteous and informativeThere are some events in business that are just out of our controlWe take full responsibility for the vendors we choose to do business with and we feel that we responded in and dealt with the situation as best we could and any business couldWe are sorry this customer did not get the item she wanted, we have pressured the vendor to correct their flaws and have increased our teams attention to potential slip ups from vendors in the future.This order has been cancelled, the money refunded, and customer was informed of these eventsAlthough this order deserves a poor review, we do not feel it is worthy of a Revdex.com complaint All our actions were legal, ethical and the customer has not lost anything in the processIn situations like these we do provide customers with a discount on replacement items and do everything in our power to give their orders priority to ensure they are fulfilled without issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
Another lie. They only highlighted a portion of one sentence. In the next line it goes into describe the boots listed as having the vibram sole and thinsulate. They also did absolutely nothing for my trouble. The only discount was a promotion they were running for everyone, which is always running on this website for 5% off an order over $50. So I saved $7 to be lied to, rudely talked to and made wait weeks apon weeks to receive my boots with no tracking email ever sent to me. I only chose to keep the boots because I was threated that I would have to pay the return shipping as well as a high restocking fee. I would never deal with this company again and I think other customers should beware! After doing some research there are many negative comments online about this company, stating they advertise falsely, they take forever to ship, and they are rude, all of the [redacted]e issues I had myself in dealing with them. I believe I am owed at least a partial refund for their listing errors and delayed shipping, and most of all the rude customer service I received from [redacted] the web designer who told me she was the highest level of authority, and changed the description immediately after our conversation. There is only one reason she would do that, and that is she knows it was wrong.

As stated via our phone conversation on 1/8/2015 your boots will be delivered today based on tracking information from UPS.  We have re-attached your image highlighting the key phrase in the paragraph taken straight from ThorogoodWorkBoots.com front page.  To quote it: "..Several of the Thorogood boots and shoes incorporate valuable technologies such as Sympatex® waterproof barriers and bloodborne pathogen compliant barriers, Thinsulate™ Ultra Insulation and Vibram® rubber outsoles. It's not hard to see why Thorogood Boots have become the first choice for many police officers, EMTs, iron workers, postal employees, oil & natural gas workers, and manufacturing employees."  We understand that if read very fast, the description could be misread, which is why we updated it to be more item specific than company.  Despite this misinterpretation of the boots features, you opted to keep the style of boots.  For that reason we can not offer  you any more credit or discounts beyond the prepaid label.We apologize again for any confusion this description may have caused you however you have the boots, were given a free exchange and we have gone out of our way to make sure your order was fulfilled in a timely manner.

Review: I placed an order with onlinebootstore.com on friday the 23rd and nearly a week later their customer service department can offer no assistance. I have been told that they have no idea if the product has been shipped or when it might be shipped in the future. They cannot get the info because "the warehouse" is located elsewhere. Yesterday I asked for a refund and was told that this wasn't something that they could guarantee. They gave me a generic response about putting in a request for cancellation. I now have done research and a plethora of other consumers have met the same poor customer service/business practices. Please help

reviews: [redacted]

order info:

Order number: [redacted]

Placed: 08/23/2013 05:18:05 PDT

Ship to:

US

Product Description Status Quantity Price/Ea. Total

Timberland Tree Men's Earth Keepers GT Scramble Mid Boot Style: 2206R Pending 1 $100.95 $100.95

Select_Size: M_9-5

Shipping: FREE UPS GRND SHIP CONTINENT USA 6-12 BUS DAY: $0.00

Coupon: ups: ($10.00)

Sales Tax: $0.00

Total: $90.95

CONTACT

Toll Free Phone Number:

###-###-####

Monday-Friday 10AM-8PM CST

Saturday 11AM-5PM CST

Email: [redacted]Desired Settlement: credit card refund

Business

Response:

Dear Mr. [redacted],

Review: JGear (onlinebootstore) will not refund my full amount on my return on shoes that they had since May 14, 2013. I have called at least 8 times to get my money and they kept giving me excuses. I finally talked to [redacted] and I told her that if I didnt get my money within a week I was putting a complaint in with the Revdex.com. And I had asked her if I could get my full refund back of $78.40 and she said with what I had gone thru that I would get my full refund. So when I received my refund check on July 8 it was for $70.45. So I called them July 10, when I got out of the hospital and I talked to [redacted] she said that I couldnt get the restocking fee and I told her what [redacted] said, she put me on hold and [redacted] got on and she lied. She told me when I call about 2 weeks ago about my refund that she got it approved for the full amount. She told me today that she is a supervisor, if that is the case why would she need an approval from another supervisor to give me the full refund. They are just trying to get out of paying me the restocking fee. I tried to email them several times and their email address on the company website doesn't even work and I told them that and their like we know. What kind of business are they running. They have all the notes on their company computer of all the calls that I have made to them and the conversations that I had with their employee every time I had called. I had ask [redacted] to read me the notes of the day I had talked to [redacted] when she said that she would refund me the full amount. I could tell that she skipped over the full conversation that [redacted] and I had.Desired Settlement: l hope you are able to help. Thank you for your time.

Business

Response:

Dear [redacted],

We sincerely apologize for the way we handled your order and return. We have been upgrading our systems and we totally dropped the ball here. You have already been refunded your purchase amount and we just refunded you another $8.50 to cover the other costs (check was sent yesterday and it takes 3-5 business days to get to you).

Review: I purchased a pair of boots on December 14, 2013. On the next business day I called and spoke with someone about rush delivery for Christmas. He said it would not be necessary as the boots have already shipped from warehouse. I had also sent an email and someone named [redacted] responded and said I should call their toll free number and give my credit card information to update to rush delivery. I tried to call the number dozens of times after that point (a span of almost two weeks) and was unable to get through. Every time I called, I was given the message that they were experiencing high call volumes and to press 1 to stay on the line. I would wait until it said I was the next caller in line, and every time I got to that point, it sent me back to an automated message and wouldn't put me through. So I opted to leave a voice mail. The mailbox was full every time I tried over this almost two week period. I am so dissatisfied with the customer service at this point, I would rather have a refund than give this company my money if they have still not shipped my item after two weeks. This is unacceptable.Desired Settlement: I would like my item or a refund.

Business

Response:

Dear Ms. [redacted],

I am extremely sorry for everything that has happened with your order and you trying to get a hold of us. We are currently working on the problem even as I am writing this to you. Unfortunately the company that we use for our phone services has been having some major issues. Due to this issue some people, like yourself, were sent to the back of the call queue that we have set up when they got to the front of the line and also had a hard time leaving a message for us. On the positive side, I do have a tracking number for you for your Tony Lama boots that you ordered and they should be delivered tomorrow. Your tracking number is [redacted]. I am also going to give you another $10 coupon on your order and that will be refunded to your PayPal today for you.

Again, please accept my apologies for this. Thank you and have a GREAT Day!

Sincerely,

Onlinebootstore.com

Worst company ever!! They say in stock but when I called last night on my lunch break I might add to check on a pair of boulet boots that conveniently nobody else has they can't tell me if I will get a pair because that warehouse is closed? Why does the sight say in stock? That is false advertising. So I asked the girl what would happen if I just ordered them and she said she can't check the availability but maybe I will get them and maybe not. Are you serious? To humor myself I asked her how long it would take me to find out if I can get these boots, which again no-one else had. She I think her name was [redacted] said she didn't know, maybe 2 to 3 weeks. I hung up. Don't deal with them. They false advertise and must be a company in some swamp back yard who buys the boots from a store than sells them at their own price. Go with someone else.

Review: This is the single WORST online shopping experience I have had, ever. And I've had a lot of online shopping experiences! I ordered a pair of boots from onlinebootstore.com on 11/26. On 12/3 I inquired about the status of the order since I'd heard nothing and not (obviously) received the boots. Two days later, their customer service responded that the order had been "processed" on 12/1 and that I'd be getting a tracking notice about shipping. Now, on 12/12, they sent me an email stating, "Your order 237763 has been cancelled due to Timberland Tree Women's Earth Keepers Putnam Mid Side Zip Boot Style: 8515R being out of stock and discontinued by the manufacturer." It took them FIFTEEN DAYS from the time I placed an order for a product listed as available on their website -- and after I paid for it and they took my money -- to inform me they don't actually have the product. They have claimed they are posting a refund to my account, but I do not see it in my account yet.Desired Settlement: They need to stop posting items on their website that aren't available; need to be WAY faster at processing orders and communicating with customers, and most importantly, STOP taking customers' money if they don't have the product. I now see tons of reviews online about this company having similar problems. They should be stopped.

Business

Response:

Due to the nature of our business we often rely on other companies to fulfill orders in a timely manner. Due to the recent holiday season many vendors were falling behind. It our goal to inform customers of any delays with the manufacturers within 48 business hours of the order being placed. In this case we discovered we were not getting communication from Timberland regarding orders that were out of stock. As soon as we realized this complete lack of communication we contacted known customers who were impacted by Timberlands carelessness. It is unfortunate that this customer was not told until business day 12 regarding the need to cancel the order. As soon as we were notified of the item being out of stock the customer was issued a refund. We supplied her with a receipt confirming the refund was processed and let her know that depending on the financial institution it could take up to 30 days for them to return the funds to her card.This customer emailed in as her way of communicating and all of our response emails were courteous and informative. There are some events in business that are just out of our control. We take full responsibility for the vendors we choose to do business with and we feel that we responded in and dealt with the situation as best we could and any business could. We are sorry this customer did not get the item she wanted, we have pressured the vendor to correct their flaws and have increased our teams attention to potential slip ups from vendors in the future.This order has been cancelled, the money refunded, and customer was informed of these events. Although this order deserves a poor review, we do not feel it is worthy of a Revdex.com complaint. All our actions were legal, ethical and the customer has not lost anything in the process. In situations like these we do provide customers with a discount on replacement items and do everything in our power to give their orders priority to ensure they are fulfilled without issues.

Review: On 12.16.2013 I placed an order for a pair of boots, invoice #[redacted]. The boots received were too small and not what described by photo.

I paid for the return shipment and was told the refund would be issued. As I buy a lot of items online I did not check if indeed it had been issued for this item. To my surprise on 2.16.2014 I received a pair of boots from this company. When I contacted the company and pointed out to them that this must be a mistake they were very belligerent and claimed I placed an order on 2.6.2014. I simply asked them to issue a prepaid return label so that I may return this unopened item that was never ordered and issued a refund. Then their story changed and their so called supervisor told me that when I returned the original order in December I requested an exchange and that is why it shows the order placed on 2.16.2014, which is exactly 2 months later. They did not have that product in stock and are simply resellers. Who would be willing to wait 2 months for a pair of boots. I bought the same boots from other online firm. I simply receive a prepaid return label, refund and will consider the matter closed. Failing that I will take legal action for the damages caused me by their action, and be glad to teach them a lesson.

[redacted]Desired Settlement: Issue a prepaid return label and refund.

Business

Response:

Dear [redacted],

I am sorry for the mix up on your order. Whenever an exchange is sent in and is out of stock we contact the customer via either phone or email to let them know when it is out of stock until. If we do not hear back from a customer then the boot is put on back order and will be sent out when it comes back in stock. Since we did not hear back from you we assumed that you still wanted your order. I will go ahead and send you out a label so that you can return the boots to us and you will be refunded. Again I am sorry for the inconvenience. Thank you and have a GREAT day!

Sincerely, [redacted] Onlinebootstore.com

I ordered a pair of Minnetonka slippers for my wife for Christmas from the JGear online store, OnlineBootstore.com. When I received my order I realized they sent me the wrong size. I immediately called to complain and the customer service representative explained she was emailing me a shipping label to exchange the slippers. I waited a few days, checked my spam, still no label. Christmas came and went and I had to explain to my wife that I was exchanging her slippers but waiting on a shipping label. I called JGear again and was told again that she'd be emailing me a shipping label. I gave her a week this time. No label. I contacted her now 2 weeks after my initial complaint and frustrated I asked her to send the label to a different email address. The woman was NOT very polite and stated that "this was the last time" she'd be sending me a label. I asked her why I was being penalized for their mistake? They sent me the wrong size and now continue to tell me I will be getting a shipping label to exchange that I have never received. She stated that I would have the label by 6pm this evening. It's 7:40PM and I have yet to receive the shipping label to exchange my wife's slippers. I will be returning these slippers and paying out of my own pocket for the shipping. I could have ordered slippers from any website in the world, but I chose this business because I like to help our state economy. What a shame that I have been treated this way. I will never do business with the again!

Over a month ago I ordered insoles. When I got them they were smashed inside a box and the wrong size! I was disappointed and mad. I wrote a scathing email and had every intention of plastering bad reviews all over cyber space. However, the nice lady who emailed me back, Hope, not only apologized several times, she sent me a brand new, CORRECT SIZE UNSMASHED pair of insoles FREE! I got them Friday. All I can say is wow. What amazing service. She didn't have to do that but she did. She even sent me a follow up email yesterday to see that I was satisfied. I am now! Great service.

Review: A pair of boots was ordered via their website on 9/29. An order confirmation email was received. After 2 weeks my wife called to find out why the order was still showing as pending and was told that the boots were on backorder from the manufacturer. There was no communication from this company about this whatsoever, but our credit card had not yet been charged. When the charge did post to our account and the order was still showing as pending, my wife called once again, and after complaining about the lack of communication and expressing her displeasure about the length of time this order was taking, she was hung up on (by someone named "[redacted]"). She immediately called back and asked to speak to a supervisor and was informed that one would call back within 30 minutes. The call was never made, although I did receive an email later that evening from a supervisor ("[redacted]") who claimed she had tried calling twice (my Vonage phone records show this to be a lie) and she did not address the fact that my wife was hung up on or offer an apology. The boots were finally delivered on Wednesday, 10/23, and I finally got around to opening the box on Friday 10/25, only to discover that it contained 2 left boots. I immediately called and was told that a supervisor would call me back. Again, there was no return phone call made. I called again Saturday morning and was told a return shipping label would be emailed. By Monday it had not arrived. Over the course of the past month, my wife and I have made numerous phone calls trying to get this rectified, and not once have we ever been called back, despite promises to the contrary. They have supposedly tried emailing the label 4 times, and my wife even called & emailed UPS to find out what the problem might be. They checked their system and didn't find anything regarding a return label. Multiple calls by both myself and my wife have resulted in promises that we would be called back by supervisors ("[redacted]") and even the general manager ("**"), and as stated previously, my phone records will show that not a single call was made by this company. Speaking of the general manager, the last time my wife called and asked to speak with him she was rudely told that he "did not take calls from customers". The bottom line is, I've had 2 left boots in my possession for a month now and they have my $138.95 and refuse to do anything about it. My wife offered to provide them with a different email address to try sending the label to, in case the gmail.com address wasn't compatible with their system (we've received emails from both onlinebootstore.com and UPS.com though, so it's clearly not a matter of it being blocked or filtered as spam), she asked if they could print it and fax it or mail it....everything was refused. I don't feel I should have to pay for return shipping even though they said they would reimburse it because frankly, at this point, I don't trust them to even refund my original purchase price, let alone my return shipping cost. This company has some serious "customer service" problems...aside from being hung up on, we've been placed on excessive holds, lied to, talked over, argued with, etc, by rude, condescending, wholly unprofessional "customer service" reps.Desired Settlement: All I want is for them to get me a return shipping label so I can send back the 2 left boots and finally get a full refund of my purchase price of $138.95 after almost 2 months of dealing with incompetence.

Business

Response:

Dear [redacted], Please accept our apologies for the frustration you experienced with your order. We try to make sure that every customer has a great experience with our company. Every once in awhile one will fall through the cracks. I would like to thank you for bringing it to my attention so that we can fix this mistake and make it right for everyone in the future. I made sure that you have now received a return label so that the boots can be returned to us and will be fully credited upon arrival and check in here. Again, please accept our most sincere apologies. We hope to see you back soon at OnlineBootStore. Sincerely, **

Business

Response:

Dear Mr. [redacted]

I have made sure that this has been credited back to your account. I am extremely sorry that it has taken a week for you to see this done but I know for a fact that it has now. As soon as your banking institution releases your funds you will see them. Please accept our sincerest apologies for any inconvenience that this has caused you. We strive to do our best with all of our customers. Thank you and have a great day.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We are still not happy with the whole situation and the appalling lack of common courtesy in how it was handled. The fact that it was only resolved by filing this complaint should tell other customers that there is a major problem with how this company chooses to do business; however, it is finally resolved, and we will never again have reason to do business with this company.

This company is horrible to work with. I placed an order online on 11/26. Chatted with an associate on 12/2 when I have not received confirmation of anything being shipped. After putting me on hold for 10 min, she came back and explained that all was fine, it just took 4-5 days for a tracking number to be generated (which I knew was not true). 24 hrs later I received and email stating that the item I had purchased was out of stock and they could not fulfill the order. I would have understood if they took haste to refund the money HOWEVER 4 days later I called because I was not seeing any pending refunds on my account. The rep told me that they have "A LOT" of refunds and they are behind as far as processing them. So the Christmas gift will be late due to their false information and incompetence in refunding money. The worst online experience I have had. Revdex.com needs to reduce rating!

An order I placed on 8 Dec 2013 for a pair of boots to be given as a Christmas present was cancelled without warning on 23 Dec 2013. I had tried to call the store's 800 number and had been transferred (after a 15+ min hold each time) into a full voice mail that would not accept new messages four times prior to the cancellation. If you see a good price on an item with this retailer, be aware that you may or may not actually have an opportunity to purchase anything, and if at a busy time of the year there is no customer service of any kind. Consider this a very negative review, you will save yourself a great deal of hassle and frustration by spending 10% more with a reputable online retailer. I wish I had shopped on Amazon.

I ordered a pair of Timeberland boots from this business on September 4, 2013. As of September 12th, I had not received any indication that the order had shipped. I decided it was taking too long so emailed that day to cancel the order. No one got back to me. On the morning of September 13th, I chatted and spoke with 2 individuals and was informed that the order had already shipped, nothing they could do. I asked if they would pay the return shipping since I had tried to cancel the order before it was shipped and no one got back to me. The chat person said he'd email me the tracking #. I did not get it so called. The tracking # she provided was incorrect. I was told NO. I decided to wait and see what happened after the weekend. On September 16, I received an email with a tracking # showing that it was ready for UPS at 8:37 pm. and shipped out at 9:19 pm. I received the boots on the 18th and went to their site to purchase a $10 return label. The price was now $12. I purchased it and no label was emailed to me, only my receipt of the purchase. I called and was told that no order showed in their system. I then emailed them the receipt asking where my label was and also stating that I would be surprised if anyone got back to me as no one had before. I did get an email asking what label I was referring to despite it being in the email I sent. Finally I was told that labels don't go through until 8:30 each evening and that I would have my label tomorrow. Really, the service I have received has been miserable and each interaction has amped up my frustration. I am now bracing for having to wait for an extra long time for them to process my return and refund given the other reviews I have read. This whole experience could have been avoided with prompt customer service that provided accurate information. The boots were a good deal - actually I am not sure how they can sell them at half the price of other retailers - but I learned my lesson and will stick with tried and true retailers who have more reliable customer service. Don't be fooled by the crazy low prices - you get what you pay for.

Review: I ordered a pair of Thorogood Men's 6 Inch Plain Toe Work Boot Style: 814-4516. On 12-1-14. These boots were advertised at the time as having thinsulate insulation and vibram soles. When I received the boots I noticed they had neither of these features. I contacted the company that makes these boots only to find out they don't come with these features. I next contacted j gear to find out why they were falsely advertising the boots I ordered. It took me several calls and emails to finally receive a call back from [redacted] the web designer who told me that they were mistakenly put onto another boots description page. I had to also send the boots back as they run a size large. I ordered these boots as a Christmas gift and as winter boots, only to still not have them and I had to go out and buy another pair that do have insulation for the winter. I have pictures if the advertising and copies if the emails from this company. They have yet to ship me another pair if boots and did not want to do anything for the trouble they caused me by falsely advertising them. They were very rude, admitting it was there mistake and once I told [redacted] I was going to take this further she changed the description that day, however when I first contacted them the description was left up misleading other unsuspecting buyers. I was told I received there $7 discount the y were offering everyone at Xmas so they wouldn't do anything else for me. I had to take these boots to a ups store to ship them back and the closest store to me is in the next state over. Costing me bridge toll and gas to return on the 24th of dec. and I still haven't even received an email with new tracking info. All I got was a rude person telling me there was nothing she could do about it.Desired Settlement: I believe I should at the least be reimbursed an acceptable amount for my trouble and costs. And I want the boots I paid for almost 6 weeks ago. This company also should not get away with false advertisement of a product and rude customer service because of there mistakes.

Business

Response:

This order was as described on our website. The customer mistook a description for the Thorogood company for the boot description. The features clearly showed what the boots were and the company description was pulled from the manufacturers website. Despite all this, the customer liked the boots she ordered but requested them in a half size bigger. Normally an exchange requires the customer to pay for a return label, due to any confusion the description may have caused the customer and how escalated the conversation became we provided a prepaid label for her. Once the original boots were received her exchange was sent out in a timely manner. We already compensated the customer by providing a return label and made sure to process her exchange ahead of our other customers.

Business

Response:

As stated via our phone conversation on 1/8/2015 your boots will be delivered today based on tracking information from UPS. We have re-attached your image highlighting the key phrase in the paragraph taken straight from ThorogoodWorkBoots.com front page. To quote it: "..Several of the Thorogood boots and shoes incorporate valuable technologies such as Sympatex® waterproof barriers and bloodborne pathogen compliant barriers, Thinsulate™ Ultra Insulation and Vibram® rubber outsoles. It's not hard to see why Thorogood Boots have become the first choice for many police officers, EMTs, iron workers, postal employees, oil & natural gas workers, and manufacturing employees." We understand that if read very fast, the description could be misread, which is why we updated it to be more item specific than company. Despite this misinterpretation of the boots features, you opted to keep the style of boots. For that reason we can not offer you any more credit or discounts beyond the prepaid label.We apologize again for any confusion this description may have caused you however you have the boots, were given a free exchange and we have gone out of our way to make sure your order was fulfilled in a timely manner.

Consumer

Response:

Review: I purchased a pair of boots(11/4/13)11/14/13 online with the idea of getting them quicker with an instate company that stated that the boots were INSTOCK. After 4 days with no shipping info, I contacted them to see where they were. I was told to expect a 6-12 day wait an I could cancel if I wished. I cancelled. I was later told that They couldn't be stopped as they were shipping that eve. from OHIO and that when I got them to call for a return label. After 11 days, I got a shipping # that indicated that they were shipped from Portland, OR. on 11/14/13(7 days after I was told differently). When I got them, I e-mailed for a return label. After a couple of days with e-mails and calls, I got my label. They got them back in 3 days and issued me a refund less than my purchase price.Desired Settlement: I paid $153.75 and was issued a refund of $144.73. I want the difference.

Business

Response:

Dear [redacted],

I am sorry that your experience with our company has been less than satisfactory. Unfortunately with returns we do charge a restock fee for it. Your account was noted so that you wouldn’t be charged for the restock fee but due to a computer glitch it was charged anyways. I have gone ahead and credited you back for the fee. I am again extremely sorry and hope that you will give us another chance in the future. Thank you and have a GREAT day!

Sincerely,

Onlinebootstore.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.