Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I
still have not received results for the item J Goodin confirmed had been sent for
testing on 28th September I have attached test results from the London
Assay Office that show silver with nickel plating, and no rhodium, on an item advertised
and sold by J Goodin as ‘Genuine Rhodium Plated to Sterling Silver'I
cannot trust that the rest of my stock is actually rhodium platedI have
received no proof that the composition of other items I have purchased from J
Goodin are as stated on their websiteThis leaves me with over $of
un-saleable stock which I would like to return
Regards,
[redacted]
We have tested and sent the results to the client to prove that the goods we sell were truly .925. There were some items where we no longer have stock but would be happy to resend the results of the items still stocked. Be advised that this client also did order various styles that were not .925 Sterling Silver which was clearly stated on the site. Thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As J Goodin was not responding you suggested I could call the Department of Consumer Affairs, who then referred me to the Jewellers Vigilance Committee.[redacted] of the Jewellers Vigilance Committee has assigned me a case file (no.[redacted]) and also sent a letter to J Goodin on the 5th April 2016 to which they have not responded.The response from J Goodin to the Revdex.com on the 9th May 2016 still does not resolve my complaint. Their claims are unsubstantiated. They have provided neither myself, the Revdex.com, or the JVC with any copies of test results. Please find my composition report and letters from the London Assay Office, as well as the letter sent by the JVC attached to this email.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I
still have not received results for the item J Goodin confirmed had been sent for
testing on 28th September I have attached test results from the London
Assay Office that show silver with nickel plating, and no rhodium, on an item advertised
and sold by J Goodin as ‘Genuine Rhodium Plated to Sterling Silver'I
cannot trust that the rest of my stock is actually rhodium platedI have
received no proof that the composition of other items I have purchased from J
Goodin are as stated on their websiteThis leaves me with over $of
un-saleable stock which I would like to return
Regards,
[redacted]
We have tested and sent the results to the client to prove that the goods we sell were truly .925. There were some items where we no longer have stock but would be happy to resend the results of the items still stocked. Be advised that this client also did order various styles that were not .925 Sterling Silver which was clearly stated on the site. Thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As J Goodin was not responding you suggested I could call the Department of Consumer Affairs, who then referred me to the Jewellers Vigilance Committee.[redacted] of the Jewellers Vigilance Committee has assigned me a case file (no.[redacted]) and also sent a letter to J Goodin on the 5th April 2016 to which they have not responded.The response from J Goodin to the Revdex.com on the 9th May 2016 still does not resolve my complaint. Their claims are unsubstantiated. They have provided neither myself, the Revdex.com, or the JVC with any copies of test results. Please find my composition report and letters from the London Assay Office, as well as the letter sent by the JVC attached to this email.
Regards,
[redacted]