We thoroughly investigated this matter before we filed our initial response and Mr [redacted] presents us with no new informationHis assertions are factually inaccurate or incompleteThe sequence of events are as verified in our responseMr [redacted] also fails to state that his new lender required that he close his [redacted] account, so he should not have been seeking an increase in his [redacted] credit limitWe respectfully decline to revise our response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We thoroughly investigated this matter before we filed our initial response and Mr. [redacted] presents us with no new information. His assertions are factually inaccurate or incomplete. The sequence of events are as verified in our response. Mr. [redacted] also fails to state that his new lender required that he close his [redacted] account, so he should not have been seeking an increase in his [redacted] credit limit. We respectfully decline to revise our response.
Revdex.com:The response was useless. The only service a Title company has to its clients is detailed secure transactions.The response was a TOTAL denial of the facts.. Yes, we did request that the check be stopped and a new one issued,.. but that was after it did not arrive at [redacted] of over 3 weeks. All employees lied repeatedly to us about the the payout and resolution. I have filed with the [redacted], and requested a professional audit. This will bare out our claim. I have forwarded to Security Title all copies of my bank statements, fed/ex package which was never sent out, and the letter from our credit card, revoking our online banking privileges... if I attach banking doc's they wont be viewable by public will they!!!??
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
We have reviewed Mr. [redacted]’s complaints, in the form of emails to us dated February 19, 21, and 24, and our file. Our review reveals the following: Escrow closed and monies were disbursed on December 24, 2014.The [redacted] lender in this refinance required...
that their [redacted] account be paid off. Security Title Agency (“STA”) obtained a payment statement from the [redacted] for this account, listing a post office box for receipt of payment. STA verified the payment amount with [redacted] and mailed a check to [redacted] (the “Dec 24 Check”) at this post office box address. The [redacted]’s did not request that we wire this payment and at no time has STA been in possession of wiring instructions for this [redacted] payment.Mrs. [redacted] called STA, requesting that we stop payment on the Dec 24 Check because [redacted] didn’t show that it had been credited to her account. We stopped payment on January 6, 2015, as requested. Our accounting system allowed us to re-cut the payment to [redacted] on January 7.We obtained a street address from [redacted] for receipt of an overnight delivery (overnight delivery cannot be made to a post office box) and we reissued the check to [redacted] on January 7, 2015 (the “Jan 7 Check”). We prepared a [redacted] mailer to send the check to this new address and it was in our [redacted] pick up box, to be picked up by [redacted] on January 8, 2015.The [redacted]s picked up the Jan 7 Check on January 8 instead of allowing it to go out via [redacted]. We now understand that they attempted to use our check to pay their [redacted] account via a “check by phone.” This attempt was unsuccessful because a party attempting to use a “check by phone” system must own the bank account that the check is drawn on (and the [redacted]s do not own the ST account that the check was drawn on) and because our fiduciary escrow bank accounts do not allow check by phone.Mrs. [redacted] called STA on January 14, 2015, to report that our check to [redacted] “bounced.” She was referring to the Dec 24 Check, which was not honored because we stopped payment on it at her request. Since their attempts to pay off their account using our check as a “check by phone” payment were unsuccessful, the [redacted]s paid their account using their own funds. They requested that we stop payment on the Jan 7 Check and reimbursethem for their payment.We stopped payment on the Jan 7 Check on January 16, verified with [redacted] that the account had been paid, and issued the requested payment to the [redacted]s on January 16, 2015.Mrs. [redacted] called STA on February 12, 2015, upset because [redacted] declined to increase their credit line. She assumed it was due to what she called the “bounced” check. Branch Manager [redacted] participated in a conference call to [redacted] with Mrs. [redacted] to explain the circumstances surrounding the stop payment on the Dec 24 Check. [redacted] told Mrs. [redacted] and Ms. [redacted] that the stop payment on the Dec 24 Check had nothing to do with their decision to decline the [redacted]’s requested credit line increase.Mr. [redacted] forwarded a letter from [redacted] that cites the reason for the decline of their requested credit limit increase as being “a recent payment you made to [redacted] was returned unpaid by your financial institution.” Although the payment isn’t identified, we assume they are referring to the Dec 24 Check. The reason that the Dec 24 Check was returned is because Mrs. [redacted] requested that STA stop payment on the Dec 24 Check. Instead of taking the Jan 7 Check to [redacted], as she told STA that she would do, she ill-advisedly attempted to use the Jan 7 Check to make a “check by phone” payment. Based upon the foregoing chronology, we conclude that STA acted appropriately—and, in fact, bent over backwards—in closing this transaction and accommodating the [redacted]’s requests. The [redacted] credit decision was not caused by our handling of this transaction. The [redacted]’s confusion regarding “check by phone” availability exacerbated their situation. We must respectfully decline your request for payment. We have, however, attached a letter to the [redacted]’s that they can forward to [redacted] or the credit bureaus, explaining that the Dec 24 Check was dishonored due to the [redacted]’s requested stop payment and not because of an unavailability of funds.
[redacted] complaints areunfounded. Security Title was in continual contact with her about her escrow.We respectfully decline her request for compensation. Our investigationreveals:We firstemailed [redacted] on SATURDAY August 29, 2015,at 10:35 a.m.to obtain her permission to transfer the earnest...
deposit from a cancelledescrow. She repliedwith her approval We ordered the HOA disclosure. Since thiswas a fast close, we asked the agent and the buyer if we were permitted toorder the HOA on a ‘rush’ basis and the buyer said NO, that she did notwant to pay the $100 rush fee. We informed the buyer on August31, 2015, that the HOA would take up to 10 business days to provide theHOA disclosure. [redacted] and [redacted] spoke every day during the escrowprocess. If [redacted] was notavailable when the buyer called, employee [redacted] spoke with her. On September 8, 2015at 9:11 a.m., [redacted] received an emailfrom the buyer stating she hoped [redacted] had a restful holiday weekend. She askedfor the progress of the HOA statement andfor a cost breakdown. [redacted] repliedwithin 2 minutes, at 9:13 a.m., statingthat she would call the HOA forstatus. [redacted] told her that once we received thedisclosure, we would be able to give her the settlement statement [redacted]emailed [redacted] later in the afternoon (at 1:30 p.m.) to let her know that the HOA advised that the disclosure would not be readyuntil Sept. 11. Later in the day we received permission from the SELLER to charge the seller the rush fee for the HOA. [redacted] informedthe buyer of this at 2:15 p.m. The HOA was then ordered on a rushstatus. On September 10, 2015, [redacted] called[redacted], quite upset that we still didnot have the HOA disclosure. From the moment [redacted] answered the phone, [redacted]yelled at the top of her lungs. [redacted]calmly informed her that if she did not stop yelling,she would hang up. She did not stop so [redacted] hung up. [redacted]immediately emailed [redacted] to tell herthat she’d be happy to speak with her whenshe called back as long as [redacted] didn’t yell at her. The HOA statementwas received on September 11, 2015. Weprepared the statement for the buyer and emailed the docs to her and heragent. The buyer elected to come to the office to sign. Unfortunately she cancelled the appointmentbecause her battery died. She stated that if wehad called her earlier in the day, her battery would not have given out. [redacted] signed herdocuments on Monday, September 14, 2015and we closed/recorded. She did not voice anycomplaints or concerns on September 14.
We thoroughly investigated this matter before we filed our initial response and Mr [redacted] presents us with no new informationHis assertions are factually inaccurate or incompleteThe sequence of events are as verified in our responseMr [redacted] also fails to state that his new lender required that he close his [redacted] account, so he should not have been seeking an increase in his [redacted] credit limitWe respectfully decline to revise our response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We thoroughly investigated this matter before we filed our initial response and Mr. [redacted] presents us with no new information. His assertions are factually inaccurate or incomplete. The sequence of events are as verified in our response. Mr. [redacted] also fails to state that his new lender required that he close his [redacted] account, so he should not have been seeking an increase in his [redacted] credit limit. We respectfully decline to revise our response.
Revdex.com:The response was useless. The only service a Title company has to its clients is detailed secure transactions.The response was a TOTAL denial of the facts.. Yes, we did request that the check be stopped and a new one issued,.. but that was after it did not arrive at [redacted] of over 3 weeks. All employees lied repeatedly to us about the the payout and resolution. I have filed with the [redacted], and requested a professional audit. This will bare out our claim. I have forwarded to Security Title all copies of my bank statements, fed/ex package which was never sent out, and the letter from our credit card, revoking our online banking privileges... if I attach banking doc's they wont be viewable by public will they!!!??
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
We have reviewed Mr. [redacted]’s complaints, in the form of emails to us dated February 19, 21, and 24, and our file. Our review reveals the following: Escrow closed and monies were disbursed on December 24, 2014.The [redacted] lender in this refinance required...
that their [redacted] account be paid off. Security Title Agency (“STA”) obtained a payment statement from the [redacted] for this account, listing a post office box for receipt of payment. STA verified the payment amount with [redacted] and mailed a check to [redacted] (the “Dec 24 Check”) at this post office box address. The [redacted]’s did not request that we wire this payment and at no time has STA been in possession of wiring instructions for this [redacted] payment.Mrs. [redacted] called STA, requesting that we stop payment on the Dec 24 Check because [redacted] didn’t show that it had been credited to her account. We stopped payment on January 6, 2015, as requested. Our accounting system allowed us to re-cut the payment to [redacted] on January 7.We obtained a street address from [redacted] for receipt of an overnight delivery (overnight delivery cannot be made to a post office box) and we reissued the check to [redacted] on January 7, 2015 (the “Jan 7 Check”). We prepared a [redacted] mailer to send the check to this new address and it was in our [redacted] pick up box, to be picked up by [redacted] on January 8, 2015.The [redacted]s picked up the Jan 7 Check on January 8 instead of allowing it to go out via [redacted]. We now understand that they attempted to use our check to pay their [redacted] account via a “check by phone.” This attempt was unsuccessful because a party attempting to use a “check by phone” system must own the bank account that the check is drawn on (and the [redacted]s do not own the ST account that the check was drawn on) and because our fiduciary escrow bank accounts do not allow check by phone.Mrs. [redacted] called STA on January 14, 2015, to report that our check to [redacted] “bounced.” She was referring to the Dec 24 Check, which was not honored because we stopped payment on it at her request. Since their attempts to pay off their account using our check as a “check by phone” payment were unsuccessful, the [redacted]s paid their account using their own funds. They requested that we stop payment on the Jan 7 Check and reimbursethem for their payment.We stopped payment on the Jan 7 Check on January 16, verified with [redacted] that the account had been paid, and issued the requested payment to the [redacted]s on January 16, 2015.Mrs. [redacted] called STA on February 12, 2015, upset because [redacted] declined to increase their credit line. She assumed it was due to what she called the “bounced” check. Branch Manager [redacted] participated in a conference call to [redacted] with Mrs. [redacted] to explain the circumstances surrounding the stop payment on the Dec 24 Check. [redacted] told Mrs. [redacted] and Ms. [redacted] that the stop payment on the Dec 24 Check had nothing to do with their decision to decline the [redacted]’s requested credit line increase.Mr. [redacted] forwarded a letter from [redacted] that cites the reason for the decline of their requested credit limit increase as being “a recent payment you made to [redacted] was returned unpaid by your financial institution.” Although the payment isn’t identified, we assume they are referring to the Dec 24 Check. The reason that the Dec 24 Check was returned is because Mrs. [redacted] requested that STA stop payment on the Dec 24 Check. Instead of taking the Jan 7 Check to [redacted], as she told STA that she would do, she ill-advisedly attempted to use the Jan 7 Check to make a “check by phone” payment. Based upon the foregoing chronology, we conclude that STA acted appropriately—and, in fact, bent over backwards—in closing this transaction and accommodating the [redacted]’s requests. The [redacted] credit decision was not caused by our handling of this transaction. The [redacted]’s confusion regarding “check by phone” availability exacerbated their situation. We must respectfully decline your request for payment. We have, however, attached a letter to the [redacted]’s that they can forward to [redacted] or the credit bureaus, explaining that the Dec 24 Check was dishonored due to the [redacted]’s requested stop payment and not because of an unavailability of funds.
[redacted] complaints areunfounded. Security Title was in continual contact with her about her escrow.We respectfully decline her request for compensation. Our investigationreveals:We firstemailed [redacted] on SATURDAY August 29, 2015,at 10:35 a.m.to obtain her permission to transfer the earnest...
deposit from a cancelledescrow. She repliedwith her approval We ordered the HOA disclosure. Since thiswas a fast close, we asked the agent and the buyer if we were permitted toorder the HOA on a ‘rush’ basis and the buyer said NO, that she did notwant to pay the $100 rush fee. We informed the buyer on August31, 2015, that the HOA would take up to 10 business days to provide theHOA disclosure. [redacted] and [redacted] spoke every day during the escrowprocess. If [redacted] was notavailable when the buyer called, employee [redacted] spoke with her. On September 8, 2015at 9:11 a.m., [redacted] received an emailfrom the buyer stating she hoped [redacted] had a restful holiday weekend. She askedfor the progress of the HOA statement andfor a cost breakdown. [redacted] repliedwithin 2 minutes, at 9:13 a.m., statingthat she would call the HOA forstatus. [redacted] told her that once we received thedisclosure, we would be able to give her the settlement statement [redacted]emailed [redacted] later in the afternoon (at 1:30 p.m.) to let her know that the HOA advised that the disclosure would not be readyuntil Sept. 11. Later in the day we received permission from the SELLER to charge the seller the rush fee for the HOA. [redacted] informedthe buyer of this at 2:15 p.m. The HOA was then ordered on a rushstatus. On September 10, 2015, [redacted] called[redacted], quite upset that we still didnot have the HOA disclosure. From the moment [redacted] answered the phone, [redacted]yelled at the top of her lungs. [redacted]calmly informed her that if she did not stop yelling,she would hang up. She did not stop so [redacted] hung up. [redacted]immediately emailed [redacted] to tell herthat she’d be happy to speak with her whenshe called back as long as [redacted] didn’t yell at her. The HOA statementwas received on September 11, 2015. Weprepared the statement for the buyer and emailed the docs to her and heragent. The buyer elected to come to the office to sign. Unfortunately she cancelled the appointmentbecause her battery died. She stated that if wehad called her earlier in the day, her battery would not have given out. [redacted] signed herdocuments on Monday, September 14, 2015and we closed/recorded. She did not voice anycomplaints or concerns on September 14.