J J Agnello Heating & Air Conditioning Reviews (2)
J J Agnello Heating & Air Conditioning Rating
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This is regards to case ID ***, *** ***We installed the furnace for *** ***, Mrs***s mother-in-law 10/29/The furnace was an Aire-Flo CG95TB060D12B-AThe calls in question: 11/8/for $80.00, 3/12/for $80.00, and 12/20/for $89.00, was all pressure
switch problemsAs identified by the manufacturer, these were a problem from the manufacturer’s supplierThe problem pressure switches have since been rectified from the supplier to the manufactureIt was discovered, in researching Mrs***s archive file, that she had also purchased an extended warranty for her furnaceThis was TOTALLY missed by our billing employeeMrs*** should NOT have received three invoices in questionWe should have been billed those invoices to the warranty company from which she purchased the extended warrantyWe apologize for this errorThe total amount of those invoices was $These is invoices should NOT have been billed to Mrs***Mrs***’s original warranty covered; lifetime warranty on heat exchanger, five-year parts warranty and a one- year labor warrantyThe extended warranty she has on the furnace extends the parts and labor warranty to ten yearsIt expires 10/29/I have also issued a reimbursement check for $to herWe sincerely apologize for our error and hope if Mrs*** has any problems in the future, we will certainly help her and subsequently bill the warranty companySincerely, *** ** ***
Vice-President
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]