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J & J Auto Salvage & Parts

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Reviews J & J Auto Salvage & Parts

J & J Auto Salvage & Parts Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

To whom it may concern, *** *** purchased a used transmission from J&J Auto Salvage on July 30, This transmission was a special order from another yard and had to be delivered, which makes this transmission order a
special order because it came from another yardMr*** was called when the transmission came in and picked the transmission up on August 14, as painted on the transmissionAll salvage yard have specific markings for their yardWe mark all parts with a date and J&JThis is so we know these parts belong to us, there are two colors on the transmission the yellow markings are from our yard, and the orange markings are from the yard that shipped us the transmission The customer also has a complaint about the hoses being clipped and a sensor that needs to be changedThose parts are removable and are not covered under any warrantyCustomer or mechanic should change all removable parts as described, sensors, hoses, the wires would be attached to the sensors and should replace filter and fluidsOur warranty policy states, 15% restocking fee on all returned partNo refunds on special order partsdays cash back, after days it is in store creditWe are not responsible for labor or tow We have tried to explain this to Mr*** and he still requests a full refundMr*** picked up this transmission himselfHe never mentioned any problems at time of pick upMr*** filed his complaint with the Revdex.com on September 9, 2015, that is days after purchase and days after he picked up the transmissionHe states in his complaint when he got back to his house his observed the transmission but he never contacted J&J Auto Salvage until September 4, when he demanded his money back Mr*** showed up at J&J Auto Salvage on September 17, demanding his money back and I explained to him the warranty againThe customer has a good working transmission that was tested before we purchased it form the other yardI am not sure what Mr*** wants us to do from hereIf you should have, any other question or concerns please feel free to contact us at address *** *** *** *** ** ***, or by phone *** ***.Sincerely, *** ***

my name is [redacted] owner of j&j auto salvage [redacted] came into our business and purchased a 08 pontiac g6 engine on 4/21/18 picked engine up on 4/25/18 our interchange system says the engine would work and the engine we sold to [redacted]e was clean and we mark our parts with our...

business name and we heat tab every engine we sell [redacted] picked the engine up on 4/25/18 its says right on receipts that after five days of purchase its in store credit only [redacted] brought engine back on 5/7/18 twelve days later had no markings of our business name no heat tabs and very greasy it was not our engine we sold, it had no markings at all we always write JJ and the date it was sold and we always heat tab our motors we offered him in store credit even after we know thats not our engine and he refused I dont think im responsiable to refund the engine that does not have our markings at all on it he said the heat tabs must of came off when he pressure washed the engine but u could tell the engine was not pressure washed it  greasy and the one we sold him was clean low miles and marked with or markings and heat tabed and we only have one employee that works for us other than my husband im sorry for any inconvenience but I dont feel responsable for a engine thats not ours                                                                                                                                                                                                                                                    thank you                                                                                                                                                                                                                                                    [redacted]

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