J & J Auto

Revdex.com Holiday Drive, Suite Pittsburgh, PA 15220Case ID # [redacted] Dear [redacted] ***: [redacted] and [redacted] came into our Chrysler Dealership on March 28th, and leased a brand new Dodge Ram truckOn April 19th, 2017, approximately three weeks later, we received this letter from the Revdex.com documenting some concerns Mrs [redacted] had with her transaction.Ironically enough, Mrs [redacted] was at our store this very day working with our Finance Team in an attempt to address her concernsUpon explanation of the contract, both her and Mr [redacted] being co-lessees, and also the fact that some vehicles have substantially higher lease payments than nationally advertised leases due to the fact that there are different trim levels, cab arrangements, residual values, and rebates, we ultimately concluded that Mr [redacted] and Mrs [redacted] would rather make a payment towards a purchase of a truck rather than a lease.Because we value our customers, and in an effort to solidify future business, we traded Mr [redacted] and Mrs [redacted] out of their newly acquired lease and sold them a New Dodge Ram at a lower paymentThey now own the truck and have a substantially lower payment, and were happy we were able to help them out of their initial decision to lease a vehicle.Enclosed, please find a copy of the newly executed sales agreement dated April 19th, We appreciate Mr [redacted] and Mrs [redacted] s business and fervently hope to conduct more business in the future with these folksIf there are any further questions concerning this matter, please? do not hesitate to reach out to me at [redacted] Mon-Frid 10:00am to 5:00pmThank you for your concern in this matter.Sincerely,Gabriel C [redacted] General ManagerBradford Fairway Sales and Leasing IncBradford Chrysler Dodge Jeep Ram Fiat Inc [redacted]

August 30, 2017Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220Dear Ms [redacted] :Please consider this letter our formal response to complaint [redacted] filed on 8/15/2017.Ms [redacted] did come in to Bradford Chrysler Dodge Jeep Ram on May 20, and purchase a new PatriotOn this particular transaction Ms [redacted] traded in a Patriot with 112,milesMs [redacted] was living in [redacted] , Pa at the time of purchase and left with a monthly payment of $Ms [redacted] returned on July 21, and obtained an oil change from Bradford Fairway Sales & Leasing IncNeither her salesperson, Rob B***, nor the dealership were informed in any manner that Ms [redacted] was anything other than completely happy with her vehicle and the $per month payment.On September 22, Ms [redacted] was still residing in [redacted] , Pa and chose to return to Bradford Chrysler Dodge Jeep RamAt which time she engaged in looking and inquiring about upgrading to a vehicle with more optionsUltimately she ended up purchasing a Patriot with the 75th edition package from her previous salesperson Rob B***This vehicle was equipped with far more options than her previous Patriot and her new payment became $Ms [redacted] traded the Patriot purchased back in MayShe also chose to place down on the transaction with ck# [redacted] She returned on January 12, to obtain an oil change and at that time neither MrB [redacted] nor the dealership were aware of any issues in regards to Ms***In fact Ms [redacted] also filled out and signed her Chrysler survey and gave the dealership and her salesperson completely satisfied scores.On June 13, Ms [redacted] returned to our dealershipAt this time she was accompanied by her daughter and residing in [redacted] , OhioMs [redacted] indicated interest in the all-new Jeep Compass which was a new model unveiled this yearMs [redacted] test drove the vehicle and wanted to engage in another transactionSince Jeep no longer produced the Patriot model, it was discovered by running a KBB value that the value of the 75th edition had dropped significantly and unless a large down payment was made, the amount owed on the Patriot was far greater than its trade in valueAfter speaking with Ms [redacted] and her daughter, and explaining the previous to them, they both made a conscious decision that she would try to sell it outright or if she was unsuccessful then one of her children would take over the payments on the Patriot and that she would move forward with the purchase of the Compass without trading in her previous vehicleHer payments remained relatively close to the same, $561.16, and she left with a year newer vehicle with only miles on it.Ms [redacted] left happy and excited with her new purchase.On July 27, Ms [redacted] returned to the dealership stating that she was unhappy with the Compass due to her inability to see well out of the vehicleThe dealership agreed to help Ms [redacted] by trading her out of the Compass and providing her full payoff in the way of trade value on her recently purchased vehicle and getting her into a vehicle she was comfortable withShe chose a new TaurusTo our knowledge at this time she did still own the PatriotWith this purchase Ms [redacted] payments dropped to $and she was happy with the vehicle and the decision she had made.On August 15, we received a "cc" of an email that a " [redacted] " wrote on behalf of Ms [redacted] to Attorney Shapiro of the Pennsylvania Office of the Attorney GeneralSince Ms [redacted] did not contact us directly expressing her concerns and it is not our policy to discuss our customer's personal confidential information with a spiritual advisor, we did not respond to [redacted] We did attempt to contact Ms [redacted] on August 16, at 12:19pm (left message), August 17, at 1:38pm (left message), August 18, at 12:17pm (left message), August 19, at 11:am (no answer, no voice mail), again at 11:28am and left a message.On August 19, Ms [redacted] did finally return our calls and explained that she had made a mistake in believing that her children were going to take over the payments and that she had been unable to sell the Patriot outrightShe asked if she could keep her Jeep she had bought a year ago and if the dealership would be willing to purchase her recently acquired Taurus and attempt to resell itTo preserve goodwill, and in the interest of future business from Ms [redacted] and her daughter who expressed interest in buying a car at a later date, the dealership agreed to purchase the recently acquired Ford TaurusWe immediately sent drivers to Ohio on August 21, to retrieve the vehicle as a courtesy to Ms [redacted] as she explained that she had just had some surgery.Each time Ms [redacted] came to Bradford Chrysler Dodge Jeep Ram she seemed happy with her decisions and transactionsWe sincerely value her business, and endeavor to be able to continue our relationship with both Ms [redacted] and her familyIf there are any further questions regarding this matter, please do not hesitate to contact both our General Manager MrGabriel C [redacted] or myself personally at [redacted] Mon-Fri 10:00am to 5:00pmThank you for your concern in this matter.? Sincerely,? ? Deb C [redacted] Office Manager / Controller Bradford Fairway Sales & Leasing IncBradford Chrysler Dodge Jeep Ram [redacted] ***

August 30, 2017Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220Dear Ms***:Please consider this letter our formal response to complaint *** filed on 8/15/2017.Ms*** did come in to Bradford Chrysler Dodge Jeep Ram on May 20, and purchase a new PatriotOn
this particular transaction Ms*** traded in a Patriot with 112,milesMs*** was living in ***, Pa at the time of purchase and left with a monthly payment of $Ms*** returned on July 21, and obtained an oil change from Bradford Fairway Sales & Leasing IncNeither her salesperson, Rob B***, nor the dealership were informed in any manner that Ms*** was anything other than completely happy with her vehicle and the $per month payment.On September 22, Ms*** was still residing in ***, Pa and chose to return to Bradford Chrysler Dodge Jeep RamAt which time she engaged in looking and inquiring about upgrading to a vehicle with more optionsUltimately she ended up purchasing a Patriot with the 75th edition package from her previous salesperson Rob B***This vehicle was equipped with far more options than her previous Patriot and her new payment became $Ms*** traded the Patriot purchased back in MayShe also chose to place down on the transaction with ck#*** She returned on January 12, to obtain an oil change and at that time neither MrB*** nor the dealership were aware of any issues in regards to Ms***In fact Ms*** also filled out and signed her Chrysler survey and gave the dealership and her salesperson completely satisfied scores.On June 13, Ms*** returned to our dealershipAt this time she was accompanied by her daughter and residing in ***, OhioMs*** indicated interest in the all-new Jeep Compass which was a new model unveiled this yearMs*** test drove the vehicle and wanted to engage in another transactionSince Jeep no longer produced the Patriot model, it was discovered by running a KBB value that the value of the 75th edition had dropped significantly and unless a large down payment was made, the amount owed on the Patriot was far greater than its trade in valueAfter speaking with Ms*** and her daughter, and explaining the previous to them, they both made a conscious decision that she would try to sell it outright or if she was unsuccessful then one of her children would take over the payments on the Patriot and that she would move forward with the purchase of the Compass without trading in her previous vehicleHer payments remained relatively close to the same, $561.16, and she left with a year newer vehicle with only miles on it.Ms*** left happy and excited with her new purchase.On July 27, Ms*** returned to the dealership stating that she was unhappy with the Compass due to her inability to see well out of the vehicleThe dealership agreed to help Ms*** by trading her out of the Compass and providing her full payoff in the way of trade value on her recently purchased vehicle and getting her into a vehicle she was comfortable withShe chose a new TaurusTo our knowledge at this time she did still own the PatriotWith this purchase Ms*** payments dropped to $and she was happy with the vehicle and the decision she had made.On August 15, we received a "cc" of an email that a "*** *** ***" wrote on behalf of Ms*** to Attorney Shapiro of the Pennsylvania Office of the Attorney GeneralSince Ms*** did not contact us directly expressing her concerns and it is not our policy to discuss our customer's personal confidential information with a spiritual advisor, we did not respond to *** ***We did attempt to contact Ms*** on August 16, at 12:19pm (left message), August 17, at 1:38pm (left message), August 18, at 12:17pm (left message), August 19, at 11:am (no answer, no voice mail), again at 11:28am and left a message.On August 19, Ms*** did finally return our calls and explained that she had made a mistake in believing that her children were going to take over the payments and that she had been unable to sell the Patriot outrightShe asked if she could keep her Jeep she had bought a year ago and if the dealership would be willing to purchase her recently acquired Taurus and attempt to resell itTo preserve goodwill, and in the interest of future business from Ms*** and her daughter who expressed interest in buying a car at a later date, the dealership agreed to purchase the recently acquired Ford TaurusWe immediately sent drivers to Ohio on August 21, to retrieve the vehicle as a courtesy to Ms*** as she explained that she had just had some surgery.Each time Ms*** came to Bradford Chrysler Dodge Jeep Ram she seemed happy with her decisions and transactionsWe sincerely value her business, and endeavor to be able to continue our relationship with both Ms*** and her familyIf there are any further questions regarding this matter, please do not hesitate to contact both our General Manager MrGabriel C*** or myself personally at *** Mon-Fri 10:00am to 5:00pmThank you for your concern in this matter. Sincerely, Deb C*** Office Manager / Controller Bradford Fairway Sales & Leasing IncBradford Chrysler Dodge Jeep Ram *** *** *** ***
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January 8, 2018On 10/18/*** *** and *** *** purchased a Chrysler with 28,miles, from Bradford Fairway Sales & Leasing.Pennsylvania state safety inspection was preformed on 9/21/by certified inspection mechanic, the tire tread depth was obtained and recorded at the
time of inspection, tire depth was 5/inches.The PA Motor Vehicle Code state that I minimum tire depth shall be 4/secondsPer the NY STATE VEHICLE SAFTY/EMMISSION INSPECTION PROGRAM found at www.dmv.ny.gov tire tread depth shall be no less than 2/inches.Upon receiving the complaint for Mr*** regarding the tires would not pass the NY State Inspection on the evening 12/22/Josh L*** Sales consultant, informed the General Manger Gabriele C*** of the situationMr*** was in informed that we would look in to the issueThe Dealership as closed in observance on the Christmas Holiday 12/23/- 12\26\On 12/26/Mr*** was contacted and was told that the Dealership need to verify the claim that the tires would not pass NY State Inspection, to please bring in the car inIf the tires in fact would not pass inspection Bradford Fairway Sale and Leasing would replace the tires at no cost.Bradford Fairway Sales and Leasing's policy has always been to correct any inspection issues that may arise after being verified.As of the date of this letter Mr*** has not returned to the Dealership to have the tires looked at and verified an Inspection mechanicUpon Mr*** returning to the dealership with the tires and verified that the tires have less than 2/inches, per the NY State inspection guidelines Bradford Fairway will reimburse Mr*** the cost of the tire.Respectfully, Christopher * B***Finance Director \ Compliance OfficerBradford Fairway Sales and Leasing Inc

Dear *** ***;On January 4th, 2017, Mr*** purchased a Lincoln MKZ from our Chrysler StoreAt the time of purchase, Mr, *** also opted to finance an Extended Service Contract with his ioanShortly thereafter, Mr*** decided to cancel the aforementioned contract.Upon
receipt of this letter, I immediately inquired with our Finance Manager as to why the proceeds had not been sent out to the lenderEvidently, there was some confusion between our Finance Manager and our Office Staff, who handle the proceeds, regarding Mr*** potentially refinancing his original contract which would result in the proceeds being sent directly to him as opposed to the original lenderUpon speaking with Mr***, he informed me that he was going to keep the loan we had originally acquired for him on his Lincoln MKZI explained to Mr*** that I would immediately Fedex the proceeds to his current lending institution to be credited towards the remaining principal, as well as reimburse him the $in additional interest he had incurredMr*** was pleased with this, and I thanked him for his business and hope to be able to conduct more business, both sales and service, in the future.If there are any other questions or concerns in this matter, please do not hesitate to reach out to me directly via telephone at ***, Mon-Fri 10:00am to 4:00pm.Sincerely,Gabriel C***General ManagerBradford Fairway Sales and Leasing Inc

Revdex.com Holiday Drive, Suite Pittsburgh, PA 15220Case ID #***Dear *** ***:*** *** and *** *** came into our Chrysler Dealership on March 28th, and leased a brand new Dodge Ram truckOn April 19th, 2017, approximately three
weeks later, we received this letter from the Revdex.com documenting some concerns Mrs*** had with her transaction.Ironically enough, Mrs*** was at our store this very day working with our Finance Team in an attempt to address her concernsUpon explanation of the contract, both her and Mr*** being co-lessees, and also the fact that some vehicles have substantially higher lease payments than nationally advertised leases due to the fact that there are different trim levels, cab arrangements, residual values, and rebates, we ultimately concluded that Mr*** and Mrs*** would rather make a payment towards a purchase of a truck rather than a lease.Because we value our customers, and in an effort to solidify future business, we traded Mr*** and Mrs*** out of their newly acquired lease and sold them a New Dodge Ram at a lower paymentThey now own the truck and have a substantially lower payment, and were happy we were able to help them out of their initial decision to lease a vehicle.Enclosed, please find a copy of the newly executed sales agreement dated April 19th, We appreciate Mr*** and Mrs***s business and fervently hope to conduct more business in the future with these folksIf there are any further questions concerning this matter, please do not hesitate to reach out to me at *** Mon-Frid 10:00am to 5:00pmThank you for your concern in this matter.Sincerely,Gabriel C***General ManagerBradford Fairway Sales and Leasing IncBradford Chrysler Dodge Jeep Ram Fiat Inc***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]? There are some things in the letter that are not correct but they did buy back the Tarus so I only have one car payment so am happy with that decision and thank them for that? If you need me to notify you of the errors please do not hesitate to contact me? Thank you
Regards,
[redacted]