J J Buckley Fine Wines

Initial Business Response /* (1000, 5, 2015/09/28) */
Contact Name and Title: [redacted], Director OPS
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
The complaint is unwarranted as we had a sale of wine with limited quantities. Our offer stated only 3cases (36btls) at the...

sale price. It sold out instantly on the same day. This customer did not respond to the offer until the next day.
When we procured more of the wine it was at a higher cost than our first sale. Thus, the new sale price was a bit higher than the first batch that was offered. This happens from time to time in any business. We politely explained and the customer was still upset he could not get the first sale price.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again, [redacted] has found an excuse for arbitrarily raising their prices without proper communication to their customers. I placed my order the next morning and was inform that they has sold out. I was told they were trying to acquire more bottles but was not told of a pending increase in price. [redacted] needs to be more transparent and openly communicate potential price changes. My request and challenge to [redacted], in order to end this dispute, is for them to make a policy change which will openly communicate a potential price increase once the original offer has "sold out".
Any business must maintain integrity and fairness if they want to keep their loyal customers happy and buying their product.
Thank you, [redacted]
Final Business Response /* (4000, 9, 2015/10/20) */
Again, we offer special pricing daily on specific amounts of wines. In this case, we only had 36 bottles available at the sale price that the customer was emailed about. We stated "limited quantities" and the customer took over a day to respond to the sale offer. The 36btls sold very quickly and we were not able to procure more at that specific sale price. We are able to get more at a slightly higher price which this customer is unwilling to pay for. The lower price was only available on 36btls total and that was disclosed within the email sale we sent.