We're sorry that this service visit went so poorly for our good customer In light of that, we're granting Ms [redacted] a $credit that she can use for her next oil change or alternatively, any service she chooses with us and we'll wash her vehicle The credit will be added to her Preferred Owner account and she only needs to mention the wash job to her Service Consultant To correct our errors in this instance, we've used this situation to educate and retrain our staff on our policies and procedures so that this doesn't happen to Ms [redacted] nor any of our customers Again, we apologize for our failure to deliver a great service experience and hope she will continue to bring her vehicle to Tipotex Chevrolet in the future Sincerely,SMark [redacted] ,VPres& GenMgr
We're sorry that this service visit went so poorly for our good customer In light of that, we're granting Ms [redacted] a $credit that she can use for her next oil change or alternatively, any service she chooses with us and we'll wash her vehicle The credit will be added to her Preferred Owner account and she only needs to mention the wash job to her Service Consultant To correct our errors in this instance, we've used this situation to educate and retrain our staff on our policies and procedures so that this doesn't happen to Ms [redacted] nor any of our customers Again, we apologize for our failure to deliver a great service experience and hope she will continue to bring her vehicle to Tipotex Chevrolet in the future Sincerely,SMark [redacted] ,VPres& GenMgr